Mercom Signs Major Break-Fix Contract
September 8, 2016
Mercom is pleased to announce the agreement of a major break-fix contract with a world wide SaaS company.
The agreement appoints Mercom as the “Preferred Vendor” to repair and maintain hardware for the SaaS company throughout the USA on a depot repair basis. Yearly repairs of 2,000 plus items are anticipated on equipment from manufacturers such as Verifone, Honeywell, Transact, Datamax and Elo TouchSystems.
The equipment to be repaired includes Printers, POS Terminals, Barcode Scanners and Touch Screen monitors. Mercom will provide guaranteed turn-around times and a comprehensive warranty on the repairs.
You planned the budget. You got leadership buy-in. You placed the order. Then the pallets arrived, and everything started to fall apart. It happens more often than most IT leaders want to admit. The planning phase of a hardware rollout gets intense scrutiny. The selection process is thorough. But the actual staging and deployment? It often gets treated as an afterthought, right up until the moment it becomes a crisis. Here's why the rollout phase is where IT projects go wrong, and what it takes to get it right.
OEM repair contracts cost more than you think. See how third-party depot repair cuts turnaround times, parts costs, and downtime for multi-location IT fleets.
Zebra scanners, mobile computers, and printers play a key role in retail, logistics, warehousing, transportation, and fulfillment operations. From scanning inventory and tracking shipments to printing labels and supporting real-time workflows, Zebra devices help to keep daily operations moving. But even rugged Zebra hardware is not immune to wear and tear. Broken screens, failed scan engines, Wi-Fi issues, damaged triggers, and cracked casings can quickly slow teams down. For companies operating across multiple locations, failed scanners can create more than a minor inconvenience. It can delay orders, disrupt workflows, and increase pressure on already busy IT teams. That is why having a reliable third-party repair partner is so important. Mercom helps organizations repair, maintain, and extend the life of their Zebra hardware, keeping devices in service longer and reducing the need for costly replacements.