Mercom Helps You Master IT Lifecycle Management

IT Hardware Repair: Precision Depot Services

Mercom delivers depot repair services tailored for enterprises that demand minimal downtime. Traditional manufacturer repairs often involve long shipping times, high costs, and limited support for older models. In contrast, Mercom provides a more responsive and cost-effective solution.

• Clients Served: The Men's Wearhouse, Academy Sports and Outdoors, The Children’s Place, Walt Disney, Uniqlo, McLane Company, DHL, Nuts.com, and Veho.

• Services Provided: Our technicians possess specialized expertise across a wide range of hardware, including Apple, Honeywell, Zebra, Epson, Avery, Datalogic and HP. . We handle large-scale maintenance contracts and repairs to individual devices, perform screen replacements and motherboard repairs, and conduct detailed component-level diagnostics.



• Benefit: We significantly reduce end-user downtime with fast turnaround and transparent, upfront repair costs for predictable budgeting. We provide a comprehensive six-month warranty on repairs, exceeding the typical 30-day industry standard. We also support and repair equipment beyond manufacturer end-of-life, helping clients avoid costly hardware upgrades.

Asset Management: The Spare Pool Revolution

Managing inventory across multiple locations presents complexity. Companies frequently over-purchase safety stock or encounter shortages during emergencies. Our Asset Management service streamlines and simplifies these processes.

• Clients Served: This service is currently utilized by Global Retail Giants and high-volume distribution networks. For example, we currently manage the hardware lifecycle for a leading international apparel brand to ensure a seamless nationwide rollout.

• Services Provided: Mercom serves as a centralized hardware hub, securely storing your IT inventory. When a device fails, we receive a notification and immediately ship a pre-configured replacement. You return the faulty unit to us, and we repair, refurbish, and restock it for future use. We also manage receiving and kitting for new site openings.



• Benefit: This model enables clients to focus on their core business rather than logistics. Pre-configured and tested replacements ensure immediate usability, reduce the need for new hardware purchases, and lower annual capital expenditures.

Scalable Staging and Deployment

Hardware rollouts demand significant resources, such as device configuration, software installation, and security setup. Many companies hire temporary or untrained staff, which often leads to errors and delays.

• Clients Served: We have successfully managed  deployments for McLane Company and The Men's Wearhouse.

• Services Provided: Our staging and deployment services address large-scale projects. We configured and deployed 2,500 iPhones for McLane Company and 4,000 iPads for Men's Wearhouse. We include device configuration , kitting, and site-specific labeling to ensure devices arrive ready for immediate use.



• Benefit: By outsourcing to Mercom, you eliminate the need to hire and train additional staff. Our turnkey solution ensures consistent, high-quality setups across all devices, accelerates time-to-market, and enables faster realization of technology investments.

Certified Refurbished Equipment: Sustainable Growth

Enterprises do not always benefit from purchasing new hardware. New devices may require software updates that cannot integrate with existing legacy systems, resulting in additional costs. Our Certified Refurbished program offers a high-performance, cost-effective alternative.

• Clients Served: Our refurbished hardware is trusted by Walt Disney World, Uniqlo, and, formerly, retailers like Conns.

• Services Provided: We supply high-quality refurbished hardware that meets or exceeds original performance standards. Recent projects include providing 100 refurbished Epson printers for a global apparel rollout, delivering ongoing shipments of Zebra TC77 scanners to Disney, and supplying $80,000 in refurbished Zebra mobile computers for Conns.

• Benefit: Clients save 40 to 60 percent compared to new equipment. More importantly, they use legacy systems without a complete hardware or software overhaul. By choosing refurbished equipment, they avoid long manufacturer lead times and gain timely access to necessary tools.

The Mercom Commitment

Mercom  does more than repair; we partner strategically with you throughout your technology lifecycle. Whether you need rapid scanner repairs or large-scale device deployments, we aim to deliver a seamless experience that safeguards your bottom line.

In an always-on world, you need a partner who keeps your hardware operational. By choosing Mercom, you select reliability, sustainability, and exceptional technical expertise.



Is your hardware strategy ready for 2026? Contact Mercom Repair to discuss a customized solution for your enterprise.