Mercom Announces Major New Service Agreement
July 12, 2015
Mercom is proud to announce the signing of a new service agreement with a large, nationwide electronics retailer.
Mercom will handle repairs for the retailer on a variety of hardware including different types of Tablets, Laptops, All-In-One Computers and high end PC’s. The manufacturers serviced include Apple, Samsung, Dell, HP, Microsoft and others.
The retailer operates almost 40 big-box retail stores in nine states. Mercom already provides other repair services on a variety of equipment for the retailer including Point of Sale Printers, Check Readers and Barcode Scanners, and so this new agreement is a natural progression of the ongoing business relationship.
Zebra scanners, mobile computers, and printers play a key role in retail, logistics, warehousing, transportation, and fulfillment operations. From scanning inventory and tracking shipments to printing labels and supporting real-time workflows, Zebra devices help to keep daily operations moving. But even rugged Zebra hardware is not immune to wear and tear. Broken screens, failed scan engines, Wi-Fi issues, damaged triggers, and cracked casings can quickly slow teams down. For companies operating across multiple locations, failed scanners can create more than a minor inconvenience. It can delay orders, disrupt workflows, and increase pressure on already busy IT teams. That is why having a reliable third-party repair partner is so important. Mercom helps organizations repair, maintain, and extend the life of their Zebra hardware, keeping devices in service longer and reducing the need for costly replacements.
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