Mercom Announces Major New Maintenance Contract
June 26, 2014
Mercom is proud to announce the signing of a multi-year contract with a large, nationwide retailer.
Under the terms of the contract, Mercom will provide depot repair services on a variety of over 500 Motorola Handheld devices, with a guaranteed turnaround time of three days.
These mission critical devices are used in the retailer’s 1,000 plus clothing stores throughout the USA and Canada.
Mercom already provides other repair services on a variety of equipment for the retailer including Tablets, Printers and Monitors, and so this new agreement is a natural progression of the ongoing business relationship.
You planned the budget. You got leadership buy-in. You placed the order. Then the pallets arrived, and everything started to fall apart. It happens more often than most IT leaders want to admit. The planning phase of a hardware rollout gets intense scrutiny. The selection process is thorough. But the actual staging and deployment? It often gets treated as an afterthought, right up until the moment it becomes a crisis. Here's why the rollout phase is where IT projects go wrong, and what it takes to get it right.
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Zebra scanners, mobile computers, and printers play a key role in retail, logistics, warehousing, transportation, and fulfillment operations. From scanning inventory and tracking shipments to printing labels and supporting real-time workflows, Zebra devices help to keep daily operations moving. But even rugged Zebra hardware is not immune to wear and tear. Broken screens, failed scan engines, Wi-Fi issues, damaged triggers, and cracked casings can quickly slow teams down. For companies operating across multiple locations, failed scanners can create more than a minor inconvenience. It can delay orders, disrupt workflows, and increase pressure on already busy IT teams. That is why having a reliable third-party repair partner is so important. Mercom helps organizations repair, maintain, and extend the life of their Zebra hardware, keeping devices in service longer and reducing the need for costly replacements.