Major Service Agreement Renewed and Extended
August 26, 2015
Mercom is proud to announce the renewal and extension of a maintenance agreement with a large, nationwide retailer.
The agreement covers the depot repair of hundreds of Motorola Handheld devices for the retailers 1,000 plus stores.
The contract extension goes through 2016 and now includes a variety of different Handheld devices that have fallen out of warranty.
Under the terms of the agreement Mercom guarantees a three day turnaround on these mission critical devices.
In addition to these Motorola devices, Mercom has provided Touchscreen, Printer and other POS repairs for the retailer since 1997.
Zebra scanners, mobile computers, and printers play a key role in retail, logistics, warehousing, transportation, and fulfillment operations. From scanning inventory and tracking shipments to printing labels and supporting real-time workflows, Zebra devices help to keep daily operations moving. But even rugged Zebra hardware is not immune to wear and tear. Broken screens, failed scan engines, Wi-Fi issues, damaged triggers, and cracked casings can quickly slow teams down. For companies operating across multiple locations, failed scanners can create more than a minor inconvenience. It can delay orders, disrupt workflows, and increase pressure on already busy IT teams. That is why having a reliable third-party repair partner is so important. Mercom helps organizations repair, maintain, and extend the life of their Zebra hardware, keeping devices in service longer and reducing the need for costly replacements.
Discover how Mercom helps businesses master IT lifecycle management with repair, asset tracking, deployment, and refurbished solutions that reduce downtime and control costs.
Learn how to manage IT fleets across retail chains, reduce downtime, control costs, and improve uptime with centralized repair and lifecycle support.