Major Service Agreement Renewed and Extended
August 26, 2015
Mercom is proud to announce the renewal and extension of a maintenance agreement with a large, nationwide retailer.
The agreement covers the depot repair of hundreds of Motorola Handheld devices for the retailers 1,000 plus stores.
The contract extension goes through 2016 and now includes a variety of different Handheld devices that have fallen out of warranty.
Under the terms of the agreement Mercom guarantees a three day turnaround on these mission critical devices.
In addition to these Motorola devices, Mercom has provided Touchscreen, Printer and other POS repairs for the retailer since 1997.
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You planned the budget. You got leadership buy-in. You placed the order. Then the pallets arrived, and everything started to fall apart. It happens more often than most IT leaders want to admit. The planning phase of a hardware rollout gets intense scrutiny. The selection process is thorough. But the actual staging and deployment? It often gets treated as an afterthought, right up until the moment it becomes a crisis. Here's why the rollout phase is where IT projects go wrong, and what it takes to get it right.