Symbol-Motorola-Zebra MC92N0 Warrantied Repairs

Mercom Step By Step Repair Process

1. Customer creates an RMA in our RMA portal for one or more devices, and ships device(s) to Mercom.

2. On receipt of devices Mercom checks them into our Repair System and updates the RMA portal so that the customer can track the progress. Any discrepancies between the RMA and what we actually receive is passed onto the customer.

3. The devices move to a Repair Technicians bench where they load our software and test the scanner. Testing includes the radio, keyboard, LCD, touch functions and cosmetic condition of scanner. Any defective items are replaced and the scanner is checked for full functionality. All repair details are recorded in our Repair System so that we have a complete history of the device.

4. After repair the scanner moves to QA where the scanner is tested again for functionality. If any defects are found, then it is sent back to a Repair Technician for re-work.

5. After passing QA devices moves to our Shipping Department where they are cleaned, packed and shipped back to the customer. The RMA portal is updated showing that the repaired device has shipped back to the customer and the tracking number is recorded.

Typical turnaround time (TAT) is 5 to 7 days, but we will notify the customer if any delays occur.

Common Zebra MC92N0 Issues

- Connectivity to host device
- Scanning certain types of barcodes
- Hardware malfunctions (broken scan head, faulty battery, etc)
- Software-bugs

Mercom's Industry-Leading Turnaround Times and Repair Warranty

At Mercom, we're proud of the reputation for offering industry leading turnaround times on all of our Zebra and related repair solutions. We average around five to seven business days, or three day turnaround times are available for maintenance contracts. We keep your IT on!


Our repairs also include a comprehensive six month repair warranty. This is longer than the manufacturer and is the best in the industry.

Your Symbol-Motorola-Zebra Scanner Repair Specialist

At Mercom, we're proud to offer Zebra scanner repair services to customers across the United States and Canada. We have the capacity to repair hundreds of scanners per month, and so whether you have one or 100 that need repair we are the partner that your business needs to keep things up and running.


Mercom repairs Zebra scanners for a wide range of companies including retail chains, warehouses, trucking companies and more. We offer maintenance contracts with guaranteed turnaround times, or flat rate repair pricing on a per unit basis. We tailor our repairs to your needs.

When to Send Your Zebra MC92N0 Scanners For Repair

MC92N0 scanners are high quality scanners and are workhorses in the field, but they can fail like any other IT hardware. One common problem area is the LCD; the touch screen can stop working or the LCD itself can fail or break. These are straightforward and common repairs.


Other problems can occur with the keyboard, or trigger or the plastic housings can break through normal wear and tear. Sometimes the MC92N0 will stop scanning and this may indicate that the “scan engine” itself has failed. All of these issues can be fixed and MC92N0 repairs are normally cost effective and Mercom offers a comprehensive six months warranty on repairs.