Multi-Vendor Support and Repair Partner

Regardless of the type of business you're running, it's likely that the various types of equipment that you depend on come from a wide range of different vendors. Dell, HP, Microsoft, Toshiba, NCR - these are just a few of the many, many names that you're likely dealing with.

That, in essence, is why multi-vendor support and repair services are so important - they help make sure that no matter the issue you face and who manufactured your hardware, you always have a single company to support your break-fix needs moving forward.

What are Multi-Vendor Repairs?

Multi-vendor repair services like those offered by Mercom allow you to have all critical equipment maintained, repaired, and even refurbished by one company.  In addition to those outlined above, the team at Mercom is also capable of working with equipment from manufacturers like:

• Zebra
• Honeywell
• Datalogic
• Epson
• Lenovo
• Apple
• Toshiba
• And more

How to Handle Multi-Vendor Repairs

The most important thing to understand about this process is that every OEM (original equipment manufacturer) will have its own specific warranties that you're working with - and those warranties will eventually expire.

Some might offer a warranty that lasts for three years, while others may only offer one year. If you think about all of the different types of hardware from different manufacturers that you depend on daily, and then consider that all of those warranties are likely expiring at different times, handling issues can quickly become a time-consuming and frustrating process.

All of this is ultimately why finding a partner capable of handling out-of-warranty multi-vendor repairs can reduce your maintenance headaches.  You can have the confidence that comes with knowing your essential equipment is being repaired reliably and in a timely manner. It allows you to stop worrying about your technology so that you can continue to focus on your core business. 

Mercom Can Help

At Mercom, we have always prided ourselves on our ability to offer quality, customized repairs that are built around the most important needs of all: yours. Regardless of what your multi-vendor repair needs happen to be, we offer flat rate pricing to assist. We also offer customized maintenance contracts which, when paired with our guaranteed turnaround times, help make sure that all of your needs are taken care of. In-house turnaround times average from three to seven days.

If you'd like to find out more information about how to handle multi-vendor support and repair  or if you'd just like to discuss your own needs with someone in a bit more detail, please feel free to contact the team at Mercom today.