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Mercom Helps You Master IT Lifecycle Management

Thu, 09 Apr 2026 20:37:15 GMT

Technology drives operations in today’s retail, logistics, and supply chain sectors. Hardware uptime directly impacts revenue, from barcode scanners to iPads and printers . However, hardware failures, fluctuating lead times, and discontinued models from manufacturers disrupt business continuity.

Mercom bridges the gap between technical needs and operational efficiency. Through a circular-economy approach, Mercom helps partners maximize return on investment and reduce environmental impact by repairing, refurbishing, and managing hardware.

Below, we outline our four primary service offerings and highlight how we support leading global brands.

IT Hardware Repair: Precision Depot Services

Mercom delivers depot repair services tailored for enterprises that demand minimal downtime. Traditional manufacturer repairs often involve long shipping times, high costs, and limited support for older models. In contrast, Mercom provides a more responsive and cost-effective solution.

Clients Served: The Men's Wearhouse , Academy Sports and Outdoors , The Children’s Place , Walt Disney , Uniqlo , McLane Company , DHL , Nuts.com , and Veho .

Services Provided: Our technicians possess specialized expertise across a wide range of hardware, including Apple, Honeywell, Zebra, Epson, Avery, Datalogic and HP. We handle large-scale maintenance contracts and repairs to individual devices, perform screen replacements and motherboard repairs, and conduct detailed component-level diagnostics.

Benefit: We significantly reduce end-user downtime with fast turnaround and transparent, upfront repair costs for predictable budgeting. We provide a comprehensive six-month warranty on repairs, exceeding the typical 30-day industry standard. We also support and repair equipment beyond manufacturer end-of-life, helping clients avoid costly hardware upgrades.

Asset Management: The Spare Pool Revolution

Managing inventory across multiple locations presents complexity. Companies frequently over-purchase safety stock or encounter shortages during emergencies. Our Asset Management service streamlines and simplifies these processes.

Clients Served: This service is currently utilized by Global Retail Giants and high-volume distribution networks. For example, we currently manage the hardware lifecycle for a leading international apparel brand to ensure a seamless nationwide rollout.

Services Provided: Mercom serves as a centralized hardware hub, securely storing your IT inventory. When a device fails, we receive a notification and immediately ship a pre-configured replacement. You return the faulty unit to us, and we repair, refurbish, and restock it for future use. We also manage receiving and kitting for new site openings.

Benefit: This model enables clients to focus on their core business rather than logistics. Pre-configured and tested replacements ensure immediate usability, reduce the need for new hardware purchases, and lower annual capital expenditures.

Scalable Staging and Deployment

Hardware rollouts demand significant resources, such as device configuration, software installation, and security setup. Many companies hire temporary or untrained staff, which often leads to errors and delays.

Clients Served: We have successfully managed deployments for McLane Company and The Men's Wearhouse .

Services Provided: Our staging and deployment services address large-scale projects. We configured and deployed 2,500 iPhones for McLane Company and 4,000 iPads for Men's Wearhouse. We include device configuration , kitting, and site-specific labeling to ensure devices arrive ready for immediate use.

Benefit: By outsourcing to Mercom, you eliminate the need to hire and train additional staff. Our turnkey solution ensures consistent, high-quality setups across all devices, accelerates time-to-market, and enables faster realization of technology investments.

Certified Refurbished Equipment: Sustainable Growth

Enterprises do not always benefit from purchasing new hardware. New devices may require software updates that cannot integrate with existing legacy systems, resulting in additional costs. Our Certified Refurbished program offers a high-performance, cost-effective alternative.

Clients Served: Our refurbished hardware is trusted by Walt Disney World , Uniqlo , and, formerly, retailers like Conns .

Services Provided: We supply high-quality refurbished hardware that meets or exceeds original performance standards. Recent projects include providing 100 refurbished Epson printers for a global apparel rollout, delivering ongoing shipments of Zebra TC77 scanners to Disney, and supplying $80,000 in refurbished Zebra mobile computers for Conns.

Benefit: Clients save 40 to 60 percent compared to new equipment. More importantly, they use legacy systems without a complete hardware or software overhaul. By choosing refurbished equipment, they avoid long manufacturer lead times and gain timely access to necessary tools.

The Mercom Commitment

Mercom does more than repair; we partner strategically with you throughout your technology lifecycle. Whether you need rapid scanner repairs or large-scale device deployments, we aim to deliver a seamless experience that safeguards your bottom line.

In an always-on world, you need a partner who keeps your hardware operational. By choosing Mercom, you select reliability, sustainability, and exceptional technical expertise.

Is your hardware strategy ready for 2026? Contact Mercom Repair to discuss a customized solution for your enterprise.

How to Effectively Manage IT Fleets Across Retail Chains

Thu, 26 Feb 2026 16:30:18 GMT

Managing thousands of devices across dozens, or even hundreds, of retail locations is no small task. POS systems and barcode hardware, whether used in stores or distribution centers, are highly distributed, business-critical, and constantly under pressure. When devices fail, stores lose productivity, customer experience suffers, and operational costs climb.

This is where effective IT fleet management becomes a strategic advantage rather than a back-office function. For large retail chains, the right approach to managing, repairing, and extending the life of IT assets can significantly reduce downtime, control costs, and support long-term scalability. This article explores the challenges of retail IT fleet management and outlines proven strategies to keep your fleet performing at its best.

What Is IT Fleet Management in Retail?

IT fleet management refers to the end-to-end oversight of an organization’s hardware assets throughout their entire lifecycle. In a retail chain environment, this includes procurement, configuration, deployment, monitoring, maintenance, repair, refurbishment, and eventual retirement of devices across all locations.

Unlike centralized corporate IT environments, retail fleets are geographically dispersed and often operate in demanding conditions. Devices are used continuously by frontline staff, exposed to physical wear and tear, and expected to perform with minimal tolerance for downtime. Effective IT fleet management ensures every device is accounted for, supported, and optimized to meet operational demands, store by store, region by region.

Why Retail IT Fleets Are Hard to Control at Scale

Retail chains face unique challenges when managing IT fleets at scale. As the number of locations grows, complexity increases exponentially.

First, geographic distribution makes consistency difficult. Different stores may operate with varying device models, configurations, or support processes, leading to fragmented visibility and inconsistent performance. Second, retail environments experience high device utilization. Handheld devices, printers, tablets and POS terminals, are mission-critical and often used across multiple shifts, accelerating wear and failure rates.

Additionally, many retailers rely on decentralized or ad hoc repair processes, shipping devices to multiple vendors or replacing equipment outright rather than repairing it. This lack of standardization makes it harder to track assets, forecast costs, and maintain predictable uptime across the fleet.

The Hidden Costs of Poor IT Fleet Management

The true cost of ineffective IT fleet management extends far beyond the price of replacement hardware. Downtime is one of the most immediate and visible impacts. When a POS system or barcode equipment goes offline, transactions slow, inventory accuracy drops, and customer satisfaction declines.

There are also less obvious financial drains. Emergency replacements, expedited shipping, and excess spare inventory all add up. Poor lifecycle planning often results in devices being retired prematurely, even when they could have been repaired or refurbished at a fraction of the cost.

Operationally, IT teams spend more time reacting to failures instead of focusing on strategic initiatives. Without accurate asset tracking and performance data, budgeting becomes guesswork, and long-term technology planning suffers.

Core Components of Effective IT Fleet Management

Successful IT fleet management for retail chains is built on several foundational components.

First is lifecycle visibility. Retailers need a clear understanding of where every device is, its condition, and its stage in the lifecycle. This enables better forecasting, replacement planning, and utilization optimization.

Second is standardized repair and maintenance. A consistent, centralized approach to hardware repair reduces variability, improves turnaround times, and ensures repairs meet enterprise-quality standards.

Third is asset recovery and refurbishment. Rather than defaulting to replacement, effective fleet management prioritizes extending asset life through certified repair and refurbishment, reducing total cost of ownership.

Finally, integration with operational workflows is critical. IT fleet management should align with store operations, supply chain processes, and deployment schedules to minimize disruption and maximize uptime.

How Centralized Repair Improves Fleet Uptime

Centralized repair is one of the most impactful strategies for improving retail IT fleet uptime. By consolidating repair services through a single, specialized depot repair partner, retailers gain consistency, speed, and accountability.

Centralized repair enables standardized diagnostics, parts management, and quality control across the entire fleet. Devices are repaired to the same specifications every time, regardless of where they originated. This reduces repeat failures and ensures predictable performance once devices are redeployed.

Additionally, centralized repair supports better data collection. Repair trends, failure rates, and component-level insights help retailers identify systemic issues and make more informed decisions about device selection and lifecycle planning.

Best Practices for Managing Retail IT Fleets

Retailers that excel at IT fleet management typically follow a set of proven best practices.

They standardize hardware models wherever possible to simplify support and spare parts management. They implement clear processes for device intake, repair, and redeployment to minimize downtime. They also prioritize maintenance and lifecycle assessments rather than waiting for failures to occur.

Another key best practice is partnering with experts who understand retail environments. Internal IT teams are often stretched thin; outsourcing specialized repair and lifecycle services allows retailers to focus on core business operations while ensuring their IT fleet remains reliable and cost-effective.

Choosing the Right IT Fleet Management Partner

Not all IT fleet management providers are created equal. Many focus primarily on software and asset tracking, leaving retailers to manage repairs, refurbishment, and logistics on their own.

The right partner should offer hands-on, hardware-centric expertise. Look for a provider with proven experience supporting large retail chains, a centralized depot repair operation, and the ability to handle diverse device types at scale. Transparency, reporting, and a commitment to extending asset life, not just replacing equipment, are also critical differentiators.

With over 30 years of experience supporting enterprise retailers, Mercom provides comprehensive IT fleet management services that go beyond tracking. From centralized depot repair and certified refurbishment to staging, deployment, and asset management, Mercom helps retailers reduce downtime, control costs, and keep their technology running reliably across every location.

Get Expert Help Managing Your IT Fleet Today

Effective IT fleet management is essential for retail chains that want to scale efficiently, protect margins, and deliver consistent customer experiences. By addressing hidden costs, standardizing repair processes, and partnering with a trusted hardware lifecycle expert, retailers can turn IT fleet management into a competitive advantage.

If you'd like to find out more about how to improve IT fleet management across your retail locations, or if you have specific challenges you’d like to discuss, don’t delay, contact the team at Mercom today. Take advantage of our free trial and discover how centralized repair and lifecycle services can improve fleet uptime and extend the life of your retail IT assets.

Maintaining IT Systems for Transportation and Logistics

Mon, 05 Jan 2026 22:30:31 GMT

In today’s fast-paced logistics world, reliable IT systems are critical. If your scanners, mobile computers, printers, or rugged devices go down, so does your entire operation. In logistics and transportation, every second counts and technology must keep up. That’s where Mercom comes in. Whether you use hardware from Zebra, Honeywell, Datalogic or other manufacturers, we help logistics teams stay online, on time, and on target.

Why IT in Logistics and Transportation Matters

Technology is at the heart of every logistics operation. From scanning barcodes in the warehouse to tracking fleet movements on the road, IT systems connect every part of the supply chain. Whether it’s a mobile computer or vehicle mounted scanner used in a truck, or a warehouse scanner that manages inventory, these tools need to work every time.

Downtime is a hassle and it means delayed deliveries, missed SLAs, and unhappy customers. That’s why maintaining your IT infrastructure is mission-critical.

How Logistics Technology Solutions Keep Operations Moving

Modern logistics technology solutions are built to streamline operations, reduce errors, and increase throughput. Key tools include:

Printers, Barcode and RFID scanners for accurate tracking
Mobile data collection devices for real-time visibility
Warehouse management systems that integrate with backend systems
Fleet tracking hardware for route optimization

When this tech is working smoothly, it powers fast, accurate, and efficient logistics. But when something breaks, it needs to be fixed fast. Mercom keeps your devices in service and your logistics chain moving.

Common IT Hardware Challenges in Logistics Environments

Let’s face it: logistics is tough on hardware. Devices get dropped and wear out . Dust, heat, and vibration are constant threats. Common failures we see include:

Cracked screens on mobile units
Faulty triggers or keyboards on scanners
Poor scanning functions
Faulty charging docks
Malfunctioning RFID/barcode readers

These problems disrupt your operation, and that’s exactly what Mercom is here to prevent. We specialize in fast, reliable depot repairs for logistics-grade IT hardware.

Reliable IT Services for Transportation and Logistics

At Mercom, we go beyond basic repairs. Our full suite of IT services for logistics includes:

Depot repair for all major logistics hardware
Staging and configuration for new deployments
Refurbished equipment to extend your budget
Asset management of your hardware fleet.

We tailor our services to your operation’s speed and scale. Whether you have a hundred devices or 10,000, Mercom delivers consistent, professional support that helps your team stay productive.

IT Support for Logistics: Enhancing Uptime and Efficiency

When you choose Mercom, you get a logistics IT support partner who knows your industry and your challenges. Our support model is built to minimize downtime and maximize reliability.

Quick turnaround times on repairs
Dedicated support teams that know your environment
Device replacement programs when speed matters
Real-time repair tracking via online portal

We don’t just fix hardware, we keep your logistics moving.

Why Leading Brands Trust Mercom for Logistics IT Support

Mercom has earned the trust of some of the biggest names in logistics and transportation . Why? Because we deliver:

Deep logistics IT experience
Scalable service plans for any size operation
Fast, responsive customer service
Nationwide repair coverage

We’re a long-term partner that helps you operate smarter, faster, and more reliably.

Start Your Free IT Hardware Repair Trial Today

If you’re managing IT systems in a logistics or transportation environment, don’t wait for the next failure to act. Mercom can help you stay ahead of issues, cut downtime, and get more value from your IT hardware.

Start your free trial today and experience the support logistics leaders rely on.

Maintaining IT Hardware for Manufacturing & Distribution

Mon, 10 Nov 2025 22:04:09 GMT

In high-volume operations like manufacturing, warehousing and distribution, downtime is costly. These environments depend on Warehouse Management Systems (WMS) to coordinate everything from receiving and put-away to order picking, labeling, and shipping. However, the WMS is only as effective as the hardware it runs on, including mobile computers, barcode scanners, printers, wearable devices, iPads, and tablets from trusted manufacturers such as Zebra, Honeywell, and Apple.

When this hardware fails, entire workflows can stall. That’s why a reliable partner like Mercom, offering expert repair , responsive support, and high-quality refurbished equipment, is essential to keeping operations running efficiently.

The Challenge: Maintaining Hardware in Demanding Environments

Manufacturing floors, distribution centers and warehouses place significant demands on IT equipment. Devices are in near-constant use, exposed to harsh conditions, and expected to perform without fail. Scanning issues, damaged screens, printing problems, and general wear are all common problems. Even a single malfunctioning scanner or printer can delay production or disrupt shipping operations.

Compounding the issue, many facilities are facing increased prices from IT manufacturers, making new device purchases more expensive. Instead, the focus must shift to maximizing the lifespan of existing equipment through dependable repair and refurbishment.

Why Hardware Reliability Is Critical to WMS Performance

Every second matters when tracking inventory, managing workflows, or fulfilling time-sensitive orders. A failed handheld device can result in inaccurate picking, missed shipments, or incomplete inventory data. In manufacturing environments, a malfunctioning printer, iPad or mobile computer can halt production and affect the entire line.

Reliable IT hardware ensures that your WMS operates at full capacity, supporting productivity, accuracy, and customer satisfaction.

How Mercom Supports Manufacturing and Warehousing Operations

Mercom provides specialized support for WMS-connected hardware, including rugged mobile devices, printers, barcode scanners, wearable technology, and tablets. Our services are tailored to help reduce downtime, extend device longevity, and minimize overall hardware costs.

We deliver depot-level repairs, manage full hardware lifecycles, and offer overnight device replacements to keep operations moving. In addition, we supply high-quality refurbished hardware, backed by strong warranties—an increasingly valuable option as manufacturers raise prices.

Our expertise ensures seamless performance and ongoing reliability across your WMS environment.

A Structured Approach to Hardware Maintenance

Mercom follows a clear, results-driven approach. It begins with a full asset audit to identify high-risk devices and common points of failure. Our technicians then perform repairs using quality components and parts, ensuring restored performance and compliance with manufacturer standards. Each device is tracked through its lifecycle, and clients receive regular reporting to help guide future planning and replacement strategies.

This process helps reduce unplanned downtime, improve system visibility, and lower long-term costs.

Let’s Strengthen Your IT Hardware Strategy

If outdated devices, rising repair costs, or frequent hardware failures are impacting your operation, Mercom can help. We provide dependable repair, asset management , and refurbished equipment supply to support manufacturing and warehousing environments across North America.

To reduce downtime and gain better control over your WMS-connected hardware, contact Mercom today .

Navigating Right-to-Repair Legislation in the US: What It Means for Enterprise IT

Wed, 29 Oct 2025 17:57:03 GMT

As the right to repair legislation gains momentum across the United States, organizations managing large IT infrastructures face new challenges and opportunities. For enterprises in retail, warehousing, transportation, and healthcare, understanding and adapting to this legislative wave is more than a compliance matter; it is a strategic necessity.

This blog explores what right to repair legislation means for enterprise IT , how to stay ahead of compliance requirements, and the role of partners like Mercom in ensuring operational continuity and cost efficiency.

Understanding the Right to Repair Movement

The right to repair movement advocates for legislation that gives consumers and businesses the legal ability to repair and service the products they own, including access to parts, tools, and information. While the movement started in the consumer electronics and agricultural sectors, it has rapidly expanded to include commercial IT hardware.

In states where right to repair laws are in effect or under review, OEMs may be required to provide diagnostic tools and replacement components to third-party repair providers. This opens doors for enterprise IT teams to work with certified partners outside the OEM ecosystem, giving them more control over repair timelines, budgets, and sourcing strategies.

How Right to Repair Impacts Enterprise IT Hardware

For organizations managing thousands of IT endpoints, including barcode hardware, mobile computers, printers and iPads — this legislative shift brings both benefits and complexity. On one hand, access to parts and service manuals enables more flexible repair strategies. On the other, enterprises must ensure compliance and quality standards when working with third-party repair providers.

Partnering with depot repair specialists, like Mercom, is essential to navigating this evolving landscape. With over 30 years of experience supporting enterprise IT systems, Mercom offers a reliable, compliant alternative to OEM service models.

Reducing Downtime and Extending Asset Life

One of the most immediate advantages of right to repair legislation is the potential to significantly reduce downtime. Instead of shipping equipment back to the manufacturer and waiting weeks for a response, businesses can access quicker, more cost-effective repair solutions from qualified partners.

This agility is especially important in sectors where uptime is critical, such as retail, warehousing and logistics. With access to diagnostics and spare parts, Mercom helps clients reduce turnaround times while extending the lifecycle of IT assets . The result is a smarter, more sustainable approach to hardware management.

Certified Repair and Refurbishment Programs

While right to repair legislation increases access, not all repairs are equal. Enterprises must still ensure that their repair partners meet rigorous standards for quality, security, and compliance.

Mercom’s depot repair services offer a dependable way to extend equipment life without compromising performance or compliance. We follow strict quality control protocols and back our work with comprehensive warranties. .

This approach supports organizations in reducing e-waste, managing IT budgets more efficiently, and maintaining operational standards.

Proven Partnerships in Various Industries

Mercom isn’t new to this space. We have long-standing relationships with brands like Walt Disney,Uniqlo and The Men’s Wearhouse. Our partners rely on us to provide dependable IT hardware repair and asset management services that align with business goals and regulatory standards.

Proof of our knowledge is outlined in our journey and commitment to excellence over the past 30+ years. This legacy is what makes Mercom a preferred partner as right to repair legislation reshapes the enterprise hardware landscape.

What’s Next for Right to Repair in the US

While federal legislation is still developing, more than 30 states have proposed or passed their own right to repair bills. As this legal framework matures, we expect OEMs to face increasing pressure to release repair documentation and support third-party service providers.

For enterprise IT teams, this means a growing number of choices, but also an increased responsibility to ensure that repair decisions align with compliance, security, and performance objectives.

Staying informed and prepared is key. Mercom monitors regulatory developments to help clients adapt quickly and maintain continuity.

Partner with Mercom for a Compliant, Cost-Effective Future

Right to repair legislation is here to stay, and it presents a significant opportunity for enterprise IT leaders to rethink their repair and asset strategies. Whether you’re optimizing for cost, compliance, or uptime, partnering with the right service provider makes all the difference.

Mercom offers the technical expertise, regulatory insight, and proven track record to help you turn legislative change into operational advantage.

Start your free trial today to see how Mercom can transform your approach to IT hardware repair .

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If you'd like to learn more about choosing the right IT repair partner or have specific questions about compliance and lifecycle strategy, don't wait. Contact the Mercom team today.

The Importance of RFID in Supply Chain Security

Fri, 12 Sep 2025 16:48:44 GMT

In an era where supply chains are becoming increasingly complex and global, ensuring the security and efficiency of goods movement is critical. Radio Frequency Identification (RFID) has emerged as a game-changing technology that enhances visibility, streamlines operations, and fortifies security. For organizations in retail, warehousing, logistics, and transportation, RFID is not just a tool, it's a strategic asset. This article explores the role RFID plays in securing supply chains and how Mercom supports businesses with tailored RFID-enabled solutions.

What Is RFID in the Supply Chain?

RFID is a wireless communication technology that uses electromagnetic fields to identify and track tags attached to objects. In the supply chain context, RFID is employed to track inventory, monitor asset movements, and verify shipments in real time. Unlike traditional barcodes, RFID tags do not require line-of-sight and can store more data, making them far more efficient for large-scale operations.

In a typical RFID system , there are three core components: RFID tags (attached to items), RFID readers (which scan and collect data), and a backend system for processing and analytics. This setup allows for real-time visibility and control, even across multiple distribution centers, stores, or global warehouses.

Why RFID Matters for Supply Chain Security

Supply chain security is no longer a luxury, it's a necessity. Threats like theft, counterfeiting, and data manipulation pose serious risks to inventory integrity and brand reputation. RFID technology provides a robust layer of security by enabling real-time asset tracking and verification.

RFID can identify anomalies immediately. For instance, if a shipment is opened or diverted en route, the system can flag the event and notify stakeholders instantly. This real-time alerting empowers businesses to act quickly, minimizing losses and ensuring compliance with regulatory standards.

Key Benefits of RFID for Retail and Warehousing

Retail and warehousing environments face unique challenges, such as high SKU volumes, rapid inventory turnover, and complex distribution needs. RFID technology addresses these challenges by delivering several strategic benefits:

Inventory Accuracy : RFID systems typically achieve up to 99% inventory accuracy, reducing out-of-stock scenarios and enabling smarter replenishment decisions.

Operational Efficiency : Automated scanning and data capture speed up receiving, picking, and shipping processes.

Improved Visibility : Real-time tracking helps warehouse managers and retail staff understand inventory location, status, and movement.

Cost Savings : Fewer labor hours are required for inventory audits and error correction, translating to long-term savings.

Compliance and Reporting : RFID systems support detailed audit trails, which are essential for regulatory compliance and quality assurance.

Common RFID Use Cases in Logistics and Transport

Logistics and transport operations benefit significantly from RFID by enabling end-to-end visibility and real-time asset tracking. Common use cases include:

Pallet and Container Tracking : RFID tags attached to shipping containers or pallets allow for quick verification at various transit points.

Cold Chain Monitoring : RFID sensors can be paired with temperature-sensitive goods to ensure compliance with storage and handling guidelines.

Fleet Management : RFID tags on vehicles enable automated tracking of location, usage, and maintenance schedules.

Gate Automation : RFID-enabled checkpoints can speed up inbound and outbound processing at warehouses and distribution centers.

How RFID Reduces Shrinkage and Fraud Risk

Shrinkage, or loss of inventory due to theft, damage, or administrative errors, is a multi-billion-dollar problem for industry. RFID technology provides a direct defense against shrinkage and fraud through:
Access Control: Only authorized personnel can interact with tagged goods, which can be logged and monitored in real time.
Tamper Detection: RFID tags can be programmed to alert the system if they are removed or compromised.
Item-Level Tracking: With RFID, each item has a unique identifier, making it harder for goods to be swapped or counterfeited without detection.
Enhanced Audit Capabilities: RFID creates a reliable digital log of item movements, providing accountability and transparency throughout the supply chain.

Implementing RFID: What to Consider

Transitioning to an RFID-enabled supply chain requires careful planning and execution. Businesses should consider the following:

At Mercom, we understand how disruptive it can be when RFID systems or devices fail. That’s why we’ve built our reputation as a trusted guide to help businesses stay operational and secure with reliable, long-term hardware support.

Your Simple RFID Action Plan:

Evaluate your current supply chain vulnerabilities and RFID needs
Determine your equipment support requirements
Partner with Mercom for repair, refurbishment, or upgrade services

Future Trends in RFID and Supply Chain Technology

As RFID technology evolves, it is becoming more powerful and accessible. Key trends shaping the future include:

IoT Integration : RFID will increasingly work in tandem with IoT sensors to provide granular environmental data.
Blockchain Integration : Combining RFID with blockchain can enhance transparency and traceability in the supply chain.
AI-Driven Analytics : Machine learning algorithms can process RFID data to predict disruptions, optimize inventory, and enhance decision-making.
Miniaturization : Smaller, cheaper RFID tags will make it feasible to tag more items individually, increasing tracking granularity.

Organizations that adopt these innovations early will be better positioned to compete in an increasingly digital and data-driven marketplace.

How Mercom Supports RFID in Supply Chains

RFID implementation doesn't stop at installation. Long-term success depends on access to reliable hardware and timely repair services. That’s where Mercom steps in. As a trusted depot repair provider with over 30+ years of experience, Mercom offers extensive support for the ongoing needs of RFID-enabled operations.

Mercom provides certified repair and refurbishment services for a wide range of essential RFID equipment, including:

Zebra Technologies mobile computers, RFID scanners, and printers
Honeywell handheld devices, vehicle-mounted computers, and RFID readers
Datalogic inventory management scanners and industrial RFID equipment

Whether your operations require replacement units, preventative maintenance, or urgent repairs, Mercom ensures that critical devices remain online and functional. All equipment is rigorously tested, certified, and ready to deploy, helping you maximize uptime without the expense of new hardware.

Don’t let unreliable equipment or incomplete RFID systems put your business at risk. The cost of inaction includes inventory losses, compliance setbacks, and customer dissatisfaction. Take the first step to strengthen your supply chain today.

If you'd like to find out more about how to secure your supply chain with RFID, or if you have specific repair or support questions, contact the team at Mercom Repair.

Extending IT Hardware Lifecycles Amid Rising Costs

Thu, 28 Aug 2025 16:49:52 GMT

In today’s economic environment, managing the lifecycle of IT hardware has become a top priority for businesses looking to control operational costs while maintaining system reliability and performance. With rising prices for new equipment, supply chain constraints, and increasing pressure to achieve sustainability targets, extending the lifecycle of existing hardware is no longer optional, it’s essential.

IT hardware lifecycle management matters more than ever.

Why IT Hardware Lifecycle Management Matters More Than Ever

IT hardware lifecycle management refers to the strategic approach to planning, acquiring, maintaining, and eventually retiring IT assets. With budgets tightening across nearly every sector, businesses are re-evaluating their procurement strategies and asset management practices. Rather than relying on automatic refresh cycles every 3-5 years, organizations are adopting more deliberate, data-driven approaches to determine when and how to replace or upgrade technology.

Beyond cost considerations, there are several other reasons lifecycle management is critical:

Sustainability : Reducing e-waste and improving environmental stewardship through reuse and refurbishment.
Risk Mitigation : Minimizing downtime and security vulnerabilities by proactively maintaining equipment.
Compliance : Meeting industry-specific regulations regarding data handling and hardware disposal.
Scalability : Supporting business growth without exponentially increasing IT budgets.

Understanding the full lifecycle of IT hardware helps organizations plan more effectively and make informed decisions at every stage. These phases can be grouped into three core categories.

1. Procurement and Deployment : This initial phase involves defining hardware requirements based on business needs and scalability goals. It includes selecting vendors, procuring equipment, and handling configuration, testing, and integration into the operational environment. Strategic planning at this stage can ensure compatibility, reduce installation delays, and set the foundation for a longer lifecycle.

2. Operation and Maintenance : Once deployed, hardware enters its operational phase. This includes routine monitoring, diagnostics, preventive maintenance, and firmware or software updates. Proactive maintenance not only sustains peak performance but also identifies potential issues before they lead to critical failures. Efficient repair processes and component-level upgrades can significantly extend the useful life of devices.

3. End-of-Life and Decommissioning : Eventually, hardware will reach the end of its viable use. However, this phase can be optimized through certified refurbishment, secure data wiping, and responsible recycling. By planning decommissioning carefully, organizations can recover residual value, reduce environmental impact, and maintain compliance with industry standards.

Each of these phases presents opportunities for cost control, operational continuity, and strategic asset utilization.

Cost Pressures and the Case for Lifecycle Extension

The cost of new IT hardware has climbed due to tariffs, inflationary pressures, and logistical disruptions. In response, organizations are delaying refresh cycles and seeking ways to stretch their existing assets. But extending hardware life isn’t simply about waiting longer to replace equipment,it’s about implementing a proactive strategy to ensure continued performance and security.

Key benefits of lifecycle extension include:

Capital Preservation : Deferring major capital expenditures by maximizing ROI on existing equipment.
Operational Continuity : Minimizing disruptions and ensuring consistent performance through reliable maintenance.
Budget Flexibility : Redirecting IT funds toward innovation and digital transformation initiatives.

Proven Strategies to Extend Your IT Hardware Lifecycles

Partner with an experienced Repair Provider : Work with a trusted provider like Mercom for depot-level repair services that restore failing or aging hardware to peak operational condition. Certified repairs ensure equipment meets industry standards for reliability, which is essential for mission-critical systems.
Leverage Refurbished Equipment to Reduce Spend: Deploy certified refurbished devices in secondary roles or as cost-effective replacements for failed units. Refurbishment programs can dramatically reduce procurement costs while maintaining performance and compatibility.

Implement Asset Tracking and Preventive Maintenance: Use asset management software to track performance, identify usage patterns, and schedule preventive maintenance. Routine diagnostics, component inspections, and firmware updates can prevent costly downtime and extend hardware life.

Industries That Benefit Most from Lifecycle Extension

While all sectors can benefit from smarter lifecycle strategies, some industries stand to gain the most due to the scale and complexity of their IT infrastructure:

Retail Chains : Extend the life of POS systems, barcode and mobile devices, and kiosks across distributed locations.
Warehousing & Logistics : Maintain rugged mobile computers, printers and barcode scanners critical to operations.
Hospitality : Keep POS hardware in service longer.
Healthcare : Ensure compliance and continuity by extending the life of printers and barcode equipment.
 Transportation : Manage fleet barcode equipment and vehicle mounted terminals more efficiently.

Why Mercom Is the Right Partner for Lifecycle Management

With 30+ years of experience serving enterprise clients like Walt Disney, Domino’s, and The Men’s Wearhouse, Mercom is a trusted partner in IT hardware lifecycle management. Our end-to-end service offerings include:

Depot Repair Services : Comprehensive repair of all types of IT hardware, including barcode hardware, POS systems and rugged devices.
Asset Management : Custom solutions for tracking, auditing, and reporting on hardware performance.
Certified Refurbishment : High-quality reconditioning processes that meet stringent industry standards.
Staging & Deployment : Streamlined integration of refurbished or upgraded equipment into existing environments.

We understand the pressures large organizations face and provide tailored solutions that reduce costs, enhance reliability, and support long-term growth.

Start Extending Your Hardware Lifespan Today

If rising costs and procurement delays are impacting your operations, now is the time to reevaluate your IT asset strategy. Extending hardware lifecycles doesn’t just save money, it enhances your resilience and sustainability.

If you'd like to find out more about how to extend the lifecycle of your IT hardware, or if you have specific questions about your infrastructure , please don’t delay, contact the team at Mercom Repair today. Let us show you how we can help you turn aging hardware into high-performance assets.

How We Help Retailers Get IT Hardware Ready for Christmas

Tue, 19 Aug 2025 13:36:51 GMT

As the holiday season approaches, retailers face the challenge of ensuring their IT hardware is fully functional and prepared for the busiest shopping time of the year. At Mercom , we specialize in getting your equipment ready for the rush. Whether you need repairs, staging, deployment, or refurbished hardware, our team has over 30+ years of experience helping companies keep their systems running smoothly. Let us help you streamline your IT processes and keep your business running seamlessly through the Christmas season.

Why Holiday Readiness Matters for Retail IT Systems

The holiday season is a crucial time for retailers, making it essential to ensure your POS hardware, mobile devices, scanners, printers , and other critical equipment are fully prepared to prevent any disruptions. A readiness assessment is a straightforward way to evaluate your equipment and make sure everything is in working order before the holiday rush begins.

Start by reviewing your critical retail IT hardware. Check for any signs of wear or performance issues that could cause disruptions. If any equipment has been experiencing problems throughout the year, this is the time to address it.

Next, verify that any backup hardware you may have is properly functioning and ready to deploy if needed. This includes refurbished equipment or spares you keep on hand. Double-check that all devices are up-to-date with the latest software and security patches.

Finally, review your deployment processes. If you're introducing new hardware for the season, ensure it is fully tested and integrated into your existing systems without causing downtime. Taking these steps can save you from unexpected breakdowns and keep your operations running throughout the busiest shopping season.

Repair Critical Retail Hardware Before the Rush

Ensuring your essential equipment is in top condition is crucial to avoid downtime and inefficiencies, and this is especially true during peak times when customer demand is at its highest. At Mercom, we specialize in repairing a wide range of critical devices, helping you stay on track.

Handhelds, Mobile Devices & Barcode Scanners

For inventory management and checkout, handheld scanners and RFID devices are vital. If these devices malfunction, your inventory control can suffer and customers may not be able to buy your products! We offer repair services that ensure these tools perform without issues during critical stock checks and floor operations.

Printers & Labeling Systems

Whether printing receipts or shipping labels, a malfunctioning printer can create delays. Mercom repairs all types of retail printers from major brands like Epson, Zebra, Toshiba and more..

iPads & Tablets

These devices support various retail functions, from managing online orders to assisting customers. Our expert team repairs iPads and tablets to ensure they’re fully operational during high-demand periods.

Optimize Your IT Inventory and Assets for Peak Season

At Mercom, we help retailers optimize their inventory by ensuring that critical hardware is in top condition and ready to meet operational needs. Having properly maintained devices like POS systems, barcode scanners, and mobile computers ensures smooth inventory management and accurate tracking.

Keeping a well-organized inventory of IT assets also allows you to deploy or replace equipment swiftly when needed. By regularly assessing and maintaining hardware, you can extend its lifespan and avoid last-minute issues that can disrupt operations.

Our team provides repairs, refurbishment, asset management and staging services, enabling retailers to maximize their assets without costly replacements. This not only keeps your store running but also helps you get the most value out of your hardware investments.

Partner with Mercom: The #1 Tech Repair Partner for Retailers

With over 30+ years of experience, Mercom has built a reputation as the top break-fix partner for retailers. We understand the unique challenges that retailers face, especially during high-demand periods, and we’re dedicated to providing fast, reliable repairs and support to keep your business running smoothly. From POS systems and barcode scanners to laptops and circuit boards, our expert team is equipped to handle it all. Whether you need repairs, asset management , or hardware staging, we’re here to help you optimize your IT systems. Contact us today to learn more about how we can support your retail business .

Ready to Get Started? Access Mercom’s Repair Portal Today

Mercom’s web-based repair portal allows you to manage repairs, track service status, and communicate seamlessly with our expert team, all in one place. If you'd like to streamline your IT hardware support and stay fully prepared for the holiday season, simply fill out our form and we’ll help you get connected to this powerful tool.

Request Access to the Portal Now »

IT Hardware Repair vs. Replacement: Cutting Costs in a Tariff-Driven Market

Mon, 11 Aug 2025 16:59:24 GMT

Why Repair Beats Replace in the New Tariff World

In today’s business environment, staying competitive means balancing innovation with operational efficiency—and that includes how you manage your technology infrastructure. Now, with a newly imposed tariff of up to 30% on imported IT hardware, that balance has become even more challenging.

For companies that rely on barcode equipment, mobile devices, point-of-sale (POS) systems, printers, tablets and other essential devices, these tariffs are more than just a line item on a spreadsheet. They are an immediate hit to the bottom line, making hardware replacements far more costly than they were just months ago.

And it’s not just tariffs that are impacting costs. Across the board, many original equipment manufacturers (OEMs) are raising the price of repairs and maintenance contracts—while also reducing the coverage and length of those contracts. In effect, businesses are paying more for less.

So, what can you do when replacing hardware has become too expensive, and relying on OEM support no longer makes financial sense? The answer: extend the life of the equipment you already have. At Mercom, we believe a repair-first approach is not just a short-term fix—it’s a long-term strategy.

The Real Cost of Replacement Just Went Up

When the cost of replacing hardware increases by 15%, 30% or more overnight, it forces IT leaders to reconsider their standard approach. For many organizations, especially those operating at scale with hundreds or thousands of devices, replacing outdated or malfunctioning equipment was already a significant investment. With the new tariffs in place, that investment becomes exponentially more burdensome.

Additionally, it’s important to understand that hardware replacement isn’t a standalone expense. Along with the cost of the new device, companies must also factor in:

Procurement and lead time delays due to supply chain disruptions
Configuration, setup, and installation costs
Training staff on updated systems or interfaces
Possible software compatibility issues with newer models

These hidden costs add up quickly, turning a straightforward hardware refresh into a costly, time-consuming project. When you multiply these costs across an entire fleet of devices, the total impact can be staggering.

Adding Fuel to the Fire: Rising Maintenance Costs

As if higher hardware prices weren’t enough, OEMs are also increasing the cost of their repairs and maintenance contracts. In many cases, the new pricing structures are not only more expensive but come with limitations that reduce their overall value.

These changes often include:

Shorter contract periods
Reduced availability of parts for legacy equipment
Longer response and repair times
Higher service fees for basic issues

For organizations that rely heavily on vendor contracts to keep their systems running, these changes can lead to increased risk of downtime, decreased performance, and mounting frustration among IT teams.

In this climate, sticking with the OEM’s repair program may not be the most cost-effective—or dependable—option.

The Smart Alternative: Repair and Refurbishment

Mercom has long been a trusted partner for companies looking to get more value from their existing hardware. With in-house repair expertise with veteran technicians, we’re able to restore mission-critical equipment to like-new condition, often at a fraction of the cost of replacement.

A repair-first approach offers significant benefits, especially now:

You avoid the financial burden of new hardware tariffs
You bypass expensive OEM service contracts
You reduce downtime with faster, localized service
You support sustainability by extending the life of existing equipment
You minimize the need for retraining or reconfiguring software

We don’t just fix what’s broken—we build proactive repair plans that help organizations anticipate future issues, minimize disruption, and get the most out of their IT assets.

What We Repair

At Mercom, we specialize in repairing and refurbishing a wide range of business-critical equipment. This includes:

Barcode equipment and handheld mobile device
POS terminals and peripherals (printers, scanners, cash drawers)
iPads and other tablets.
Monitors and touchscreens
Circuit boards and power supplies

Whether you operate in retail, logistics, hospitality, manufacturing, shipping, healthcare, or any other sector, our skilled technicians and responsive service model are designed to keep your systems up and running—with less downtime and greater efficiency.

Repair vs. Replace: It’s About More Than Cost

While cost is a major factor in the decision to repair or replace, it’s not the only one. With today’s increased tariffs, supply chain delays, and shrinking manufacturer support for older systems, keeping your current equipment in service longer is also about reliability and control.

A repair-first strategy gives you the flexibility to maintain operations without the disruption that often comes with large-scale replacements. It allows you to plan for upgrades on your timeline, not the manufacturer’s. And it keeps your systems familiar, stable, and reliable—just the way your team needs them to be.

Your Next Step

In a market defined by volatility and rising costs, businesses need to rethink how they approach hardware lifecycle management. If your IT budget is under pressure, if your hardware still performs well but needs attention, or if your OEM contract no longer provides the value it once did—it’s time to consider a smarter path forward.

Mercom can help you develop a repair-focused hardware strategy that aligns with your budget, operational goals, and sustainability values.

Let’s work together to protect your investment, reduce unnecessary costs, and keep your business moving—without letting tariffs and price hikes call the shots.

Why Choose an Apple Independent Repair Provider

Wed, 16 Jul 2025 14:03:05 GMT

Apple devices have become integral to enterprise operations across industries, offering the performance and reliability organizations rely on. When these devices need service , it's essential to have a repair partner that not only understands the technology but also the enterprise context in which it's used. Apple Independent Repair Providers (IRPs) fill this role by delivering certified, high-quality service aligned with corporate IT standards.

What Is an Apple Independent Repair Provider (IRP)?

An Apple Independent Repair Provider (IRP) is a company officially authorized by Apple to perform out-of-warranty repairs using genuine Apple parts, tools, training, service guides, and diagnostics. The program was designed to extend Apple's repair network beyond Apple Stores and Authorized Service Providers, enabling more organizations and businesses to access high-quality, reliable repairs for their Apple devices.

To become certified, IRPs must undergo a rigorous approval process, including demonstrating technical proficiency, adhering to Apple’s repair standards, and maintaining a secure facility. Once approved, IRPs receive access to the same technical resources as Apple Authorized Service Providers, ensuring that all repairs meet Apple’s stringent quality requirements.

For enterprise IT departments and organizations that rely heavily on Apple technology, partnering with an IRP is a strategic decision. It ensures that devices are repaired quickly, accurately, and with OEM (Original Equipment Manufacturer) components, which preserves device warranties and maintains operational efficiency.

Why Apple IRPs Matter to Enterprise IT Operations

Certified Quality and Genuine Parts

Apple IRPs provide swift repair turnaround times, which are vital for businesses operating in fast-paced retail, healthcare, warehousing, and hospitality environments. With direct access to genuine Apple parts and diagnostic tools, IRPs can perform repairs efficiently without the delays associated with third-party part sourcing. The use of original components also ensures longevity and compatibility, reducing the risk of repeat failures.

Compliance with Apple Standards

Enterprise data security is non-negotiable. IRPs are trained to follow Apple’s strict protocols for secure handling of data during repairs. These procedures help enterprise clients uphold their internal compliance and security policies, which is especially crucial in sectors with stringent regulatory environments such as healthcare and finance.

Repairs conducted by IRPs also maintain Apple device warranties. This adherence to Apple’s guidelines protects organizations from incurring future costs related to voided warranties, helping them manage IT budgets more effectively.

Broader Device Support Across Corporate IT Environments

Enterprise environments often deploy a diverse array of Apple devices, from MacBooks and iPads to iPhones and accessories. Apple IRPs are equipped to handle a broad range of devices, ensuring consistent service regardless of model or use case. This flexibility is essential for managing large-scale IT infrastructure efficiently.

IRPs also offer scalable service agreements and customized support plans that evolve with the organization’s needs. Whether rolling out new devices or maintaining legacy equipment, IRPs like Mercom help enterprise IT teams remain agile and prepared.

Why Mercom Is Your Trusted Apple Independent Repair Provider

30+ Years of Experience in Enterprise Hardware Support

Mercom stands out as a premier Apple Independent Repair Provider, uniquely positioned to support enterprise organizations with over 30 years of proven expertise in IT hardware repair . Based in Sugar Land, TX, we serve national retail chains, restaurants, insurance companies, healthcare companies, and the manufacturing and warehousing industry with an unmatched commitment to reliability, security, and performance.

End-to-End Depot Repair Services Beyond Apple Devices

Our certified technicians are trained directly through Apple’s IRP program, ensuring they are equipped with the latest tools and knowledge to handle complex Apple device repairs. Our secure facility is designed for high-volume repair workflows, with stringent quality control procedures that align with Apple’s standards.

Mercom offers more than just repairs. We deliver full-spectrum IT asset lifecycle management, including:

Device staging and configuration
Logistics and depot repair services
Asset Management
Certified refurbished equipment

This integrated approach streamlines your IT operations, reduces total cost of ownership, and ensures your Apple devices remain operational and compliant.

Customer-Centric Partnerships

At Mercom, our goal is to become an extension of your IT team. We work closely with enterprise clients to understand their workflows, challenges, and strategic goals. From custom SLAs to white-glove logistics solutions, our services are built around your unique requirements. Our long-standing partnerships with brands like Walt Disney, Domino's, and The Men's Wearhouse speak to our commitment to excellence and customer satisfaction.

Innovation and Continuous Improvement

We invest heavily in staying ahead of technology trends and continuously improving our internal systems. As part of our vision to expand into new markets and develop advanced operational practices, our status as an Apple IRP is just one example of how we bring added value to our clients.

Get Started with a Certified Apple IRP Today

Repairing Apple devices within an enterprise setting requires more than just technical know-how. It involves understanding the broader operational context, from compliance standards to lifecycle management. As a certified Apple Independent Repair Provider, Mercom offers dependable services that align with the expectations and requirements of complex IT environments.

Our team supports IT departments across industries such as retail, healthcare, and warehousing by minimizing device downtime and helping extend the usable life of Apple hardware. By maintaining Apple-approved procedures we help organizations maintain performance and continuity in their operations.

If you'd like to find out more about how to partner with a certified Apple IRP, or if you have questions about bulk repairs or lifecycle management services, contact the team at Mercom Repair today.

How IT Hardware Repair Drives Business Success

Mon, 09 Jun 2025 20:15:14 GMT

IT hardware isn’t getting cheaper. In fact, prices are rising, driven not just by innovation but also by global supply constraints, tariffs, and inflationary pressures. What used to be a predictable budget item has become a growing line item for IT departments across industries like retail, healthcare, manufacturing, and hospitality.

Instead of tossing out hardware at the first sign of trouble, many businesses are leaning into repair as a smarter, more strategic option. High-value equipment, especially devices at or near their end-of-service life , can often be restored to full working condition without straining the budget. And the benefits don’t stop at savings. Time, reliability, and sustainability all factor into a repair-first mindset, especially when you partner with a service provider that knows your industry and stands behind their work.

What is IT Hardware Repair?

IT hardware repair (or depot repair) refers to the process of diagnosing, servicing, and restoring malfunctioning or damaged equipment, such as laptops, tablets, mobile computers, point-of-sale systems, printers, barcode scanners, and other high-value IT equipment. However, this process involves more than just replacing broken parts, it requires technical precision, a deep understanding of system hardware, and access to the right components to bring equipment back to reliable operational status.

For enterprise environments, this service goes far beyond basic fixes. It includes full-unit diagnostics, component-level board repairs, firmware updates, calibration, and stress testing to ensure that repaired equipment performs consistently in the field. Professional depot repair providers like Mercom also offer value-added services such as asset tracking, staging and deployment, and certified refurbishing.

Instead of cycling through replacements and adding strain to procurement and IT budgets, hardware repair enables businesses to maintain performance standards, reduce costs, and support sustainability initiatives. It’s a practical, cost-effective path that keeps mission-critical systems up and running.

Top Benefits of IT Hardware Repair Services

When downtime has a direct impact on revenue and operations, IT hardware repair delivers measurable advantages. For organizations managing large inventories of devices across retail, healthcare, manufacturing, or hospitality, working with an experienced depot repair provider like Mercom offers strategic value across the board.

Cost Savings Over Replacement

Enterprise-grade IT hardware continues to climb in cost due to supply chain constraints, tariffs, and ongoing inflation. Repairing equipment helps manage capital expenditures while extending the value of existing assets. A $1500 Mobile Computer, for example, can often be restored to full functionality for a few hundred dollars. These savings compound rapidly when applied across multiple units, allowing technology budgets to stretch further without compromising quality.

Minimized Downtime and Disruption

Every hour of hardware failure can disrupt workflows, delay service, and frustrate staff. Replacement cycles often include procurement lags, configuration time, and deployment logistics. Mercom’s fast-turnaround depot repairs bring devices back online quickly. With streamlined processes and robust diagnostics, equipment returns to the field ready to perform, helping reduce the operational drag caused by extended outages.

Quality and Reliability of Repairs

Repair processes involve complete diagnostics, precise part replacements, firmware updates, and extensive testing. Mercom follows Standard Operating Procedures (SOPs) to ensure quality repairs. Equipment is returned fully functional, backed by a comprehensive warranty that reflects our commitment to quality and longevity. This level of detail supports performance standards across your entire fleet.

Environmental Responsibility

Electronic waste continues to grow as devices are retired prematurely. Choosing repair helps reduce landfill contributions and supports sustainability goals. Extending hardware lifecycles not only lowers disposal rates but also reduces the demand on raw materials and energy-intensive manufacturing. Repair aligns with responsible asset management and helps organizations uphold environmental commitments.

Access to Expertise and Ongoing Support

Mercom delivers specialized repair services built on decades of experience supporting enterprise clients. Our technicians understand the unique demands of high-traffic, mission-critical environments and provide tailored solutions for hardware reliability and lifecycle planning. Each repair becomes part of a broader support strategy that empowers your IT teams and keeps systems performing under pressure.

When to Repair vs. Replace Your IT Hardware

Deciding between repair and replacement begins with a clear understanding of total cost, operational impact, and long-term business goals. While new equipment may offer updated features, replacement often introduces complexity: higher acquisition costs, lead times, reconfiguration requirements, and user retraining. Repair, on the other hand, provides immediate value, especially when handled by a partner equipped to restore performance on high-end or end-of-service-life (EOSL) devices.

Repair becomes the preferred option when:

The hardware performs a stable, consistent function that does not require new capabilities
Replacement costs significantly outweigh repair fees
Downtime must be minimized to maintain operational continuity
Software and infrastructure are already optimized around the existing device
The device has reached OEM end-of-service-life (EOSL or EOL) but still fits operational needs

Mercom specializes in extending the life of equipment by offering high-level repair and refurbishment services long after OEM support ends. This includes sourcing compatible components, applying firmware updates, and restoring units to optimal function.

In industries where devices are deployed across dozens or hundreds of sites, a repair-first strategy delivers predictability. It controls costs, avoids the disruption of forced upgrades, and leverages the infrastructure already in place. Replacement should only come into play when repair becomes cost-prohibitive or when functionality requirements genuinely exceed the capabilities of existing hardware.

Mercom helps clients evaluate these decisions with a data-backed approach, assessing failure rates, repair history, and future scalability. That insight allows IT leaders to make confident choices that align with budget, performance targets, and long-term strategy.

How Mercom Elevates IT Hardware Repair Services

At Mercom , our depot repair services are built on a foundation of technical expertise, customer-focused support, and a 30-year track record of solving hardware challenges for some of the country’s most recognized brands. Every unit is handled with care, tested to perform, and returned ready for real-world demands.

We work closely with IT and operations teams to offer full-service repair solutions, including EOSL support, asset management, device staging, and certified refurbishing. Our Texas facility is equipped to handle high volumes, fast turnarounds, and even the most complex hardware issues, giving your business a reliable partner for mission-critical equipment.

If you'd like to explore how depot repair services can reduce hardware costs, extend the life of your equipment, or support aging infrastructure through end-of-service-life support, contact the team at Mercom today.

End of Service Life for Zebra Scanners: What to Do When Zebra Stops Supporting Your Devices

Thu, 15 May 2025 16:32:49 GMT

Technology moves fast, and hardware that once supported peak efficiency can quickly become a hurdle. When that time comes, organizations relying on these tools for inventory control, asset tracking, or point-of-sale operations face tough decisions. Continuing to operate older equipment introduces risk, but premature replacement can impact budgets and disrupt operations.

Zebra barcode scanners are built to last, but every device has a point where manufacturer support stops. Known as End of Service Life (EOSL or EOL), this stage marks the official discontinuation of software updates, repairs, and technical support from the manufacturer.

However, just because Zebra announces End of Service Life (EOSL) for a device doesn’t mean it’s time to replace it. In fact, many thousands of these units are still in active use, performing just as reliably as they did years ago. The only real change? Zebra will no longer offer official repairs or software updates.

Fortunately, Mercom fills that gap. As a trusted third-party repair provider, we continue to support and refurbish EOSL devices so you can keep using the equipment you trust. Staying consistent with your hardware can protect performance, avoid budget strain, and help you focus on running your business without disruption.

What Is End of Service Life for Zebra Barcode Scanners?

End of Service Life (EOSL) for Zebra barcode scanners signals the point at which Zebra no longer offers hardware support , firmware updates, or repairs for a specific model. Models reach this phase after a manufacturer-defined period, typically several years following the last sale date. This doesn’t mean the device stops working, but it does indicate the need to find alternative maintenance and support options.

In fact, EOSL scanners will still function exactly as intended. They continue to power workflows in warehouses, stores, distribution centers, and field service environments. The key difference is that any future repairs or maintenance will need to come from third-party service providers.

Mercom continues to offer full-service repair and refurbishment for many EOSL devices, helping extend their life for years to come.

Several popular Zebra models are either at or approaching EOSL, including:

TC70 – Support ends March 2025
TC56 – Support ends July 2025
MC9200 (MC92N0) – Support ends December 2025
TC21, TC26, TC52, TC57, TC72, TC77
MC9300

Keeping EOSL Devices in Service Longer

Many Zebra devices continue to perform reliably well beyond the end of their official support window. Instead of replacing equipment that still functions, businesses can extend the life of their hardware through expert repair, refurbishment, and proactive fleet management.

At Mercom, we help organizations avoid unnecessary hardware turnover by providing:

Depot-level repairs for Zebra devices and other major hardware brands
Certified refurbished equipment as a cost-effective alternative to new purchases
Access to rare and discontinued parts to keep legacy devices operational
Scalable support for large device fleets without disrupting daily operations

We maintain repair capabilities for widely deployed Zebra units like the TC70 (EOSL March 2025), MC9200 (EOSL December 2025), TC56, TC21, TC26, TC52, TC57, TC72, TC77, and MC9300.

If you’re looking to stretch your budget while keeping proven equipment in service, Mercom delivers the repair support you need to do exactly that.

Mercom Supports EOSL Repair for Zebra Scanners

Reaching End of Service Life doesn't mean your Zebra barcode scanners have to be retired immediately. Mercom Repair specializes in extending the value of your IT hardware through expert EOSL repair services .

Our team works daily with retail chains, logistics providers, and enterprise IT departments to support mission-critical operations, even after manufacturer support ends. We stock hard-to-find parts, offer fast turnarounds, and provide dependable service backed by over 30 years of industry experience.

Mercom specializes in EOSL repair and support for barcode equipment from Zebra and others, helping you keep your current hardware working well beyond the manufacturer's timeline.

If you're navigating EOSL decisions or need help maintaining your Zebra equipment, contact the team at Mercom today. Start with a free trial and keep your operations moving with confidence.

The Cost of IT Downtime to Businesses and How to Avoid It

Thu, 10 Apr 2025 15:00:01 GMT

Written by: Mercom

For large enterprises in industries like retail, manufacturing, transportation, healthcare, and warehousing, IT downtime isn’t just a minor inconvenience—it’s a direct hit to the bottom line. Whether it’s a failing barcode scanner in a distribution center, a malfunctioning POS system in a retail store, or a downed mobile device in a warehouse, every second of downtime leads to lost revenue, reduced productivity, and operational inefficiencies.

What is IT Downtime?

IT downtime refers to any period when essential hardware and IT systems are unavailable or not functioning properly. Causes range from hardware failures and software issues to network disruptions and security breaches. For large companies managing thousands of devices across multiple locations, even brief periods of downtime can disrupt operations at scale.

The Cost of IT Downtime: Key Factors

IT downtime is more than an inconvenience; it directly affects a company’s bottom line. The financial impact can vary based on several factors, which include the type of business, size, and the underlying causes of the disruption.

Industry Type and Impact

The financial cost of downtime varies based on the industry and the role IT hardware plays in day-to-day operations. Here’s how downtime affects different sectors:

Retail: A malfunctioning POS system means long checkout lines, frustrated customers, and lost sales—especially during peak hours.
Manufacturing & Warehousing: Equipment failures disrupt supply chains, causing production delays and backlogged shipments.
Transportation & Logistics: Scanners or mobile devices used for inventory tracking and deliveries impact shipment accuracy and cause delays.
Healthcare: Failing medical devices or patient tracking systems can compromise patient care and lead to regulatory risks.
Service Providers & OEMs: Delayed diagnostics and repair processes can result in service failures and dissatisfied customers.

Business Scale & IT Complexity

Large enterprises have thousands of IT assets deployed across stores, warehouses, and field teams. From barcode equipment, mobile devices, tablets, printers, laptops, POS hardware. managing and maintaining these devices presents a challenge, and when downtime occurs, identifying and resolving the issue quickly is crucial. Enterprises need a scalable IT asset management strategy to mitigate risk and minimize disruption.

Technology Failures: Broken or Outdated IT Infrastructure

One of the most common causes of IT downtime is outdated or failing technology . Over time, hardware can break down, software becomes obsolete, or systems fail to keep up with growing demands. Proactively addressing these issues through regular upgrades and system maintenance can help prevent downtime from taking place in the first place. Regular monitoring and updates can keep systems functioning optimally and reduce the likelihood of unexpected failures.

How to Calculate the Cost of IT Downtime

To make informed decisions about IT downtime, businesses must calculate its direct financial impact. This helps prioritize investments in infrastructure, staff training, and disaster recovery solutions. Here's a simple formula:

Downtime costs = minutes of downtime x cost per minute

This formula helps estimate how much downtime costs your business. The cost per minute includes a variety of factors such as lost productivity, lost revenue, operational inefficiencies, and customer dissatisfaction. The cost per minute will vary by industry type and company, but it’s important to know what it is for your company in order to get accurate data on potential downtime costs. By quantifying downtime in this way, you can better understand its financial implications and take the necessary steps to reduce its frequency and duration.

How to Minimize IT Downtime

Preventing IT downtime requires a multi-faceted approach that focuses on proactive measures and strong recovery strategies. Below are key ways businesses can reduce the chances of IT disruptions:

Eliminate Single Points of Failure

Many large enterprises rely on specific hardware or network components that, if they fail, bring operations to a halt. Implementing redundant systems, backup devices, and cloud solutions helps reduce the risk of widespread disruptions.

Implement a Proactive Asset Management Strategy

Mercom offers comprehensive IT asset management services , including overnight replacement shipping for defective hardware. This means if a barcode scanner, mobile device, laptop, printer or other IT device goes down, a working replacement is sent immediately—reducing downtime and keeping business operations on track.

Choose a Repair Partner with Fast Turnaround & Strong Warranties

Not all repair providers are the same. Large enterprises need a repair partner with:

Fast turnaround times to ensure minimal disruption
Quality repairs with strong warranties for peace of mind
Expertise in enterprise-grade hardware (barcode scanners, POS systems, tablets, mobile devices)

Mercom specializes in depot repair, asset management, and IT hardware maintenance for enterprises. Our industry-leading turnaround times and warranty-backed repairs ensure your technology remains operational with minimal downtime.

Reduce IT Downtime with Mercom

One of the most effective ways to minimize IT downtime is to partner with a trusted IT repair and support service provider like Mercom . With over 30 years of experience in depot repair, asset management , and IT infrastructure services, Mercom can provide tailored solutions for businesses across various industries. Our expertise ensures your hardware and software stay operational, minimizing the chances of downtime and optimizing system reliability.

Contact the team at Mercom today to find out how we can help keep your IT systems running at peak performance and reduce downtime for your business.

How to Handle Out-of-Warranty Repairs for Apple iPads

Wed, 09 Apr 2025 20:30:52 GMT

Written by: Mercom

Apple iPads play a key role in business operations across industries like retail, healthcare, and logistics. These devices support inventory management, customer interactions, and essential workflows, making uninterrupted functionality a priority. When an iPad moves out of warranty, repair decisions become more complex. Apple's official service options may be costly or unavailable for older models, and alternative repair solutions vary in quality and turnaround time. Understanding available repair paths helps businesses extend the lifespan of their devices while maintaining productivity.

Understanding Apple’s Out of Warranty Repair Policy

Apple provides a limited warranty for iPads, typically lasting one year from the purchase date. After that period, hardware issues fall under out-of-warranty service unless covered by AppleCare+. Apple offers fixed-cost repairs based on the iPad model and type of damage, such as screen replacements, battery failures, or liquid damage. These repairs can be expensive, and availability depends on the device’s age.

If an iPad is classified as “obsolete” or End-of-Life, Apple no longer provides service. Businesses relying on these devices must explore alternative repair solutions. Independent repair providers and certified technicians can often extend the operational lifespan of out-of-warranty iPads at lower costs while maintaining service quality. Selecting the right repair provider helps businesses minimize downtime and keep devices in service longer.

Common Issues That Require Out of Warranty Repairs

Over time, iPads used in business environments experience wear and tear that can lead to hardware failures, often becoming more apparent after the warranty expires. These issues can disrupt daily operations, making timely repairs essential for maintaining productivity.

One of the most common problems is cracked or shattered screens, often caused by accidental drops. This can lead to touchscreen malfunctions, making the device difficult to use. Battery degradation is another frequent issue—after years of use, batteries lose efficiency, causing frequent shutdowns and reduced work time between charges.

Charging port issues can also develop, with loose or damaged connectors preventing proper charging, which is especially problematic for businesses that rely on iPads for mobile workflows. Unresponsive touchscreens may result from digitizer failures or internal damage, making navigation unreliable.

Additionally, Wi-Fi and Bluetooth failures can disrupt connectivity, preventing seamless communication between devices. Finally, speaker and microphone malfunctions impact business users who depend on video calls, voice memos, and other audio-dependent functions. Addressing these issues promptly helps extend device lifespan and maintain business efficiency.

Repair Options for an Out of Warranty Apple iPad

Once an iPad is out of warranty, businesses must weigh repair options based on cost, turnaround time, and part quality. Apple provides official repairs, but pricing can be high especially for companies with a large installed base of iPads, and service availability is limited for older models. Independent repair providers offer cost-effective solutions with faster turnaround times, while DIY repairs pose risks, including potential device damage and voided coverage. Choosing a professional repair service ensures reliable repairs that help maintain business operations without unnecessary disruptions.

Apple’s Official Repair Services

Apple offers out-of-warranty repairs through its retail stores and mail-in service, with pricing based on the iPad model and type of damage. While genuine Apple parts ensure compatibility, repair costs can be high, making it a less practical option for some businesses. Turnaround times may also vary, potentially leading to operational disruptions. For companies that rely on iPads for daily workflows, minimizing downtime is a priority. Independent repair providers often offer more cost-effective solutions with faster service, helping businesses keep their devices in working condition without the high expense or delays associated with Apple’s repair process.

Apple Independent Repair Providers

Apple’s Independent Repair Provider (IRP) program gives select third-party repair companies access to genuine Apple parts, tools, and diagnostics. These providers meet Apple’s strict service standards while often offering lower costs and faster turnaround times than official Apple repair services. For businesses that depend on iPads for daily operations, minimizing downtime is essential. Choosing a certified IRP ensures high-quality repairs using authentic components, helping companies maintain device reliability and extend their investment without the higher costs of Apple’s out-of-warranty repair options.

DIY Repair

Some businesses will attempt their own DIY iPad repairs using online tutorials and third-party parts to reduce costs. However, without the right tools or expertise, self-repair can cause additional damage, increase downtime, and compromise device performance. Poor-quality components may also lead to further issues. Professional repair services offer safer, more reliable solutions that help businesses maintain productivity, extend device lifespan, and avoid costly disruptions. Choosing a qualified repair provider ensures high-quality parts and expert service, reducing the risk of repeated failures and operational setbacks.

How to Choose a Reliable iPad Repair Service

When choosing an out-of-warranty iPad repair provider, businesses should evaluate key factors to ensure reliability.

Certified technicians —Apple IRPs and experienced repair shops employ trained professionals who specialize in iPads.
Quality of parts —using genuine Apple components or high-quality alternatives helps maintain device performance.
Turnaround time —faster repairs minimize downtime and keep operations running smoothly.
Warranty on repairs —reputable providers stand behind their work, offering warranties on parts and labor to guarantee service quality and long-term functionality

Preventive Maintenance to Avoid Future Repairs

Routine maintenance helps extend an iPad’s lifespan and minimize repair needs. Protective cases and screen protectors reduce the risk of physical damage, while regular software updates enhance performance and security. Monitoring battery health, using certified charging accessories, and avoiding overcharging can help maintain long-term reliability. Businesses relying on iPads for operations benefit from proactive care, ensuring devices remain functional and reducing unexpected downtime. Implementing these best practices helps maximize efficiency and extend the value of IT investments.

Trust Mercom for Reliable Out of Warranty iPad Repairs

Mercom is now an Apple Independent Repair Provider , specializing in out-of-warranty iPad repairs for businesses in retail, logistics, healthcare, and other industries. Our technicians use high-quality replacement parts , and fast turnaround times help minimize downtime. Every repair meets Apple’s strict service standards to keep your devices operating efficiently.

Avoid unnecessary disruptions to business operations. Contact Mercom today to explore cost-effective repair solutions that extend the lifespan of your iPads and other devices . Request a free trial to see how Mercom can support your IT hardware needs.

The Benefits of Depot Repairs for IT Equipment

Wed, 19 Feb 2025 14:31:20 GMT

Written by: Mercom

Managing IT equipment repairs can be challenging for businesses, often leading to costly downtime and inefficiencies. Depot repair services offer a streamlined solution, providing expert off-site repair and maintenance that extend the lifespan of critical hardware. These centralized repair facilities are designed to deliver consistent, high-quality results while helping organizations save time and reduce expenses. With dedicated facilities staffed with expert technicians, depot repairs provide consistency and high-quality outcomes that on-site fixes often cannot match. All in all, depot repair services improve operational efficiency, enhance equipment reliability, and align with companies' strategic goals reliant on robust IT systems.

What to Know About IT Depot Repairs

IT depot repairs involve sending defective hardware to a dedicated off-site facility equipped with specialized tools and technicians. This approach offers numerous advantages compared to on-site repairs, including better and more cost-effective repair outcomes, access to skilled experts, and streamlined processes. Depot repair facilities are often tailored for large-scale maintenance, ensuring consistency and quality in repairing a wide variety of IT equipment for a wider variety of industries.

One of the key benefits of depot repair is cost efficiency . Centralizing repairs in one location eliminates or reduces the need for on-site technicians, reducing labor and logistics expenses. Additionally, these facilities can perform extensive diagnostics and preventive maintenance, addressing issues that might not be possible during on-site repairs.

For businesses operating in industries like retail, hospitality, warehousing, transportation, and healthcare, where hardware reliability is paramount, depot repairs provide a scalable solution that minimizes downtime and maximizes productivity. Partnering with a trusted repair provider ensures dependable results for critical operations.

Why IT Depot Repairs are Essential for Your Business

IT depot repair services offer a centralized, efficient way to handle hardware repairs, ensuring minimal downtime and long-term cost savings. These off-site facilities specialize in diagnosing, repairing, and maintaining IT equipment, delivering consistently high-quality outcomes that on-site services often cannot match. By partnering with a dedicated depot repair provider, businesses gain access to expert technicians, advanced tools, and a streamlined process that optimizes hardware performance. Below, we’ll explore how seamless deployment, cost efficiency, scalability, and consistent quality make depot repairs an indispensable solution.

Seamless Deployment for IT Equipment

One key advantage of depot repairs is the ability to provide seamless deployment solutions for IT equipment. Whether rolling out new devices or updating existing systems, depot repair services streamline the staging, configuration, and testing processes before equipment reaches your business. This means that devices arrive fully functional and ready for immediate use, eliminating the need for additional setup. This seamless deployment ensures that productivity remains uninterrupted for industries like retail and healthcare, where operational interruptions can be costly.

Cost Efficiency

Depot repairs are a cost-effective alternative to on-site servicing. Centralized facilities reduce overhead costs associated with dispatching technicians and maintaining spare parts inventories across multiple locations. Additionally, preventive maintenance performed during depot servicing can address potential issues before they escalate, reducing the likelihood of expensive downtime or replacements. Businesses can also take advantage of bulk repair services to further optimize expenses.

Scalability and Flexibility for Businesses

Depot repair services offer scalable solutions capable of handling large volumes of equipment without compromising on quality. Whether managing repairs during cyclical or peak seasons, an influx of new hardware, or expanding into additional locations, these services adapt to meet your business’s evolving requirements.

Consistent High Standards Across Repairs

Consistency is key to maintaining the reliability of IT equipment. Depot repair facilities are staffed with expert technicians and equipped with advanced tools to deliver uniform quality across all repairs. Unlike on-site services, where results may vary depending on location and personnel, depot repairs provide predictable outcomes. Consistency is especially valuable for businesses that rely on high-performance hardware across multiple sites.

What to Look for in a Depot Repair Center

Choosing the right depot repair center is critical to maintaining the reliability and longevity of your IT equipment. A quality repair provider should excel in several key areas, ensuring you receive the best possible service.

First, look for a facility with experienced technicians who specialize in repairing the specific hardware your business uses. Expertise ensures accurate diagnostics, effective repairs, and long-term reliability. The center should also offer comprehensive services, including diagnostics, maintenance, testing, and staging, to address all your IT needs.

Next, evaluate their turnaround times and logistics capabilities. A strong depot repair center will provide efficient shipping processes and fast repairs, minimizing downtime for your business. Transparency in communication and tracking during the repair process is another essential factor to consider.

Scalability is also important, especially for growing businesses. Ensure the center can handle large repair volumes and adapt to evolving requirements. Finally, assess their commitment to quality assurance, with rigorous testing processes to guarantee consistent performance for repaired equipment.

At Mercom , we specialize in dependable depot repair services tailored to your business needs. Experience expert repairs, fast turnaround times, and consistent quality.

Mercom: Your Trusted Partner for Depot Repairs

Depot repair services are an invaluable solution for businesses relying on high-performance IT equipment. From automation and cost efficiency to scalability and consistent quality, the benefits are clear. By partnering with an experienced provider, your business gains access to expert technicians, advanced repair facilities, and reliable outcomes that minimize downtime and extend the life of your hardware.

Mercom stands out as a trusted partner for depot repairs, with over 30 years of experience serving industries like retail, transportation, and healthcare. Our team delivers tailored solutions that keep your operations running smoothly, allowing you to focus on achieving your business goals. With a commitment to excellence, innovation, and customer satisfaction, we are here to support your IT hardware needs at every stage.

If you’re ready to optimize your IT repair process, contact the Mercom team today and discover how we can enhance your operations.

The Benefits of Outsourcing IT Asset Management

Thu, 09 Jan 2025 20:36:19 GMT

Written by: Mercom

Outsourcing IT asset management streamlines the complexities of maintaining, repairing, and deploying critical hardware across your organization. This approach goes beyond traditional repair services, integrating logistics, inventory management, and professional hardware maintenance into a seamless solution. Partnering with a dependable depot repair provider allows you to reduce operational costs, optimize resource allocation, and focus on your core business objectives.

What is Outsourced IT Asset Management?

Outsourced IT asset management involves partnering with a third-party service provider to handle the lifecycle of your organization's IT hardware. This service typically includes repair, storage, configuration, deployment, and even disposal of equipment, ensuring that your technology assets are managed efficiently and cost-effectively. Rather than juggling multiple internal teams or dedicating resources to non-core functions, outsourcing allows you to focus on strategic business goals while leaving hardware logistics to industry experts.

A key feature of outsourced IT asset management is its integration of depot repair services with inventory and logistics support. Providers maintain and repair hardware, manage storage facilities, and coordinate shipping to and from field locations. Defective devices are repaired and returned to an operational inventory, reducing the need for costly replacements.

Another important aspect is warranty management. These providers can handle manufacturer warranty repairs directly or act as intermediaries, simplifying a potentially cumbersome process. Additionally, they often offer insights into hardware trends and common issues, using data from their client base to proactively address challenges before they escalate.

Outsourcing IT asset management is a strategic approach for organizations seeking operational efficiency, cost control, and optimized use of their hardware assets in a competitive, tech-driven landscape.

Why You Should Outsource Your IT Management

Outsourcing IT management provides a strategic advantage for businesses seeking to enhance efficiency, reduce costs, and stay competitive in a fast-paced technological landscape. By entrusting IT asset management to a professional partner, you gain access to expertise, scalability, and operational benefits that are difficult to achieve in-house. Here's how outsourcing can transform your approach to IT management.

Improved Scalability

Outsourcing allows your IT infrastructure to scale effortlessly with your business needs. As your organization grows or adapts to market shifts, a third-party provider can quickly adjust resources, inventory, and logistics to match demand. Whether you need additional equipment for a seasonal surge or are rolling out new technology across multiple locations, outsourcing eliminates the need to invest in costly infrastructure or additional personnel, keeping your operations lean and responsive.

Access to Expertise and Security Benefits

Professional IT asset management providers bring industry-specific expertise to the table. They stay abreast of technological advancements, best practices, and emerging security threats, ensuring your hardware is managed efficiently and safeguarded against risks. Outsourcing IT management also gives you access to robust security protocols, helping protect sensitive data and reducing vulnerabilities associated with improper hardware handling or configuration.

Cost Efficiency

Outsourcing IT management significantly reduces operational costs. Third-party providers repair and refurbish hardware, minimizing the need for replacements and extending the life of your assets. With bulk shipping discounts, optimized inventory management, and streamlined processes, outsourcing eliminates inefficiencies and helps you achieve cost predictability. Moreover, leveraging refurbished equipment from your provider can further lower expenses while maintaining performance standards.

Enhanced Security

In addition to technical expertise, outsourced IT management offers enhanced security measures. Providers implement rigorous handling protocols, secure data destruction, and adherence to compliance standards. This mitigates risks associated with data breaches or unauthorized access, ensuring your organization’s sensitive information is protected at every stage of the asset lifecycle.

Streamlined Audit Compliance

IT asset management providers simplify the complexities of audit compliance by maintaining detailed records and providing regular reports. They help ensure your hardware meets industry regulations and standards, minimizing the risk of penalties or reputational damage. This focus on accountability and transparency gives you peace of mind that your business operates within legal and regulatory frameworks.

Optimized Team Efficiency

By outsourcing IT management, your internal team can focus on strategic priorities rather than routine hardware tasks. This realignment enhances productivity and keeps your in-house talent contributing to growth-driving initiatives. Outsourcing creates a streamlined workflow where operational and technical burdens are handled efficiently, enabling your team to excel in their core competencies.

Overcoming IT Management Challenges with Outsourcing

IT management often brings complex challenges, from handling outdated equipment to preparing for rapid technological change. Outsourcing IT asset management offers a structured approach to addressing these obstacles. Partnering with a professional provider allows businesses to overcome operational inefficiencies, reduce downtime, and build a foundation for long-term success through innovative and adaptive solutions.

Future-Proofing Your IT Infrastructure

Outsourcing IT management equips businesses to stay ahead in an ever-evolving technological environment. Providers bring specialized knowledge and proactive strategies to adapt your infrastructure to emerging trends. Whether deploying next-generation hardware, transitioning to more efficient systems, or addressing industry-specific advancements, an outsourcing partner helps you stay competitive without disruption.

Scalability also plays a key role in preparing for the future. With outsourced solutions, businesses can quickly adapt to changing demands—whether it's supporting growth or responding to market shifts—without investing in additional internal resources. Cost-efficient access to refurbished equipment and warranty management services further supports sustainable operations.

This approach empowers organizations to tackle current challenges while staying flexible and ready to seize opportunities, positioning them for success in a constantly shifting technological landscape.

How Mercom Simplifies IT Asset Management for Your Business

Mercom streamlines IT asset management with comprehensive repair, logistics, and inventory solutions tailored to your business needs. Our expertise extends beyond repairs to include warranty processing, professional hardware storage, and seamless deployment to field locations. By partnering with Mercom, you can reduce costs, improve efficiency, and keep your IT infrastructure performing at its best. With over 30 years of experience, we’re committed to helping you focus on your core business while we handle the rest.

Ready to elevate your IT management? Contact the team at Mercom Repair today to get started.

The Different Types of Barcode Scanners Explained

Wed, 08 Jan 2025 16:00:04 GMT

Written by: Mercom

These days any business looking to buy new barcode equipment is faced with a dizzying choice of equipment, from manufacturers such as Zebra, Honeywell, Datalogic, and more. Barcode scanners keep your operations running efficiently—whether tracking inventory, speeding up checkouts, maintaining accuracy in warehouses, or performing one of many other functions. But are you using the right scanner for your needs?

Choosing the correct scanner can save time, reduce errors, and optimize costs. With so many options available, deciding which one fits your operations best can be challenging. In this guide, we’ll break down the various types of barcode scanners, their practical applications, and the technology behind them—empowering you to make smarter purchasing decisions.

Major Categories of Barcode Scanners

Barcode scanners are typically categorized based on their function and intended purpose. Factors such as portability, durability, versatility, and cost play a crucial role in helping businesses select the right scanner. Depending on your specific requirements—whether it's frequent use, rugged durability, or advanced features—here are the main categories of barcode scanners:

Handheld Barcode Scanners

Handheld scanners are a popular choice due to their portability and ease of use. Lightweight and ergonomic, they’re widely used in retail and inventory management. These devices connect via cables or wireless technology and are ideal for straightforward scanning tasks. While they’re cost-effective, their functionality is often limited to basic barcode scanning, earning them the nickname “dumb” scanners.

Mobile Computer Barcode Scanners

Combining scanning and computing capabilities, mobile computer scanners offer features like real-time data entry and app compatibility. With built-in screens and keyboards, they are indispensable in warehouses, logistics, and large-scale inventory management. These versatile devices come at a higher cost, often starting at $1,000 and above.

Smartphone and Tablet Barcode Scanners

Businesses already using mobile devices may find smartphone or tablet scanners a convenient option. These rely on apps and cameras or attachable hardware to perform scans. These devices are particularly useful for light-duty tasks in retail or small-scale operations. They come in a variety of prices, but they may lack functionality or reliability. The higher priced brand name devices don’t have these limits, but they can be expensive.

Rugged Barcode Scanners

Rugged scanners are engineered for durability, built to endure drops, dust, the outdoors, and extreme conditions. These devices are perfect for manufacturing plants, distribution centers, and other challenging environments. They maintain consistent performance in demanding situations, offering a long-term solution for heavy-duty operations. Trusted brands like Honeywell and Zebra produce rugged models that combine reliability with advanced features, ensuring dependable operation even in harsh conditions.

Wearable Barcode Scanners

Wearable scanners are exactly that. The user may wear them on their arm, hand, or finger. They are often used in high-volume warehouse or factory settings and provide the user with greater mobility and ease of use in industrial environments.

In-Counter Scanners

These are typically seen in supermarkets that are fixed in place and scan barcodes as items pass over them. They are also in common use in factories and distribution centers to scan items on conveyor belts and other such processes.

Types of Barcode Scanners by Technology

Barcode scanners use various technologies to decode information, each tailored for specific applications and barcode types. Choosing the right technology impacts how efficiently and accurately your business can process data.

One-Dimensional (1D) Barcode Scanners

1D or linear scanners read traditional linear barcodes such as UPC or EAN codes. These scanners are ideal for retail, shipping, and inventory applications where basic scanning or other functions are needed. They provide a simple and cost-effective solution for scanning standard barcodes.

Two-Dimensional (2D) Barcode Scanners

2D scanners handle more advanced barcode types, including QR codes and Data Matrix formats. They can read barcodes from any orientation, enhancing speed and flexibility. These scanners are widely used in healthcare , transportation, and retail, where advanced encoding is common.

CCD (Charge Coupled Device) Barcode Scanners

CCD scanners rely on an array of light sensors or LEDs to capture barcode data. They work best at close range and are often used in controlled settings like retail point-of-sale systems. Durable and energy-efficient, they offer consistent performance for businesses with fixed scanning needs.

In addition to these types of scanners, they are often differentiated by the range (distance) of the scanner. Short-range scanners can scan and read bar codes from a few feet away, whereas long-range scanners are designed to work from a long distance. Some long-range scanners work at a distance of 10 yards or more.

Types of Barcode Scanners by Connectivity

Connectivity is a key factor in choosing the right scanner. It determines how the device communicates with your systems and the flexibility of its use. The two primary options are corded and cordless scanners.

Corded Barcode Scanners

Corded scanners connect to computers or terminals via cables such as USB or serial connections. These scanners are ideal for fixed workstations, such as checkout counters or deskside inventory checks. They provide reliable power and data transfer without requiring batteries, though mobility is limited due to the cable.

Cordless Barcode Scanners

Cordless scanners use Bluetooth or Wi-Fi to transmit data wirelessly to a host device. These scanners allow for greater freedom of movement, making them an excellent choice for warehouses, retail floors, or large inventory spaces. Many models include features such as memory storage and out-of-range alerts, ensuring smooth operation even when connectivity is interrupted.

Why Choose Mercom for Refurbished Barcode Scanners and Repairs?

Selecting the right barcode scanner is only part of optimizing your operations. Keeping your devices in top condition ensures long-term performance and reliability. At Mercom, we specialize in repairing all types of barcode scanners , from handheld and rugged devices to advanced 2D and mobile computer scanners. With over 25 years of experience, we provide businesses with dependable solutions to keep operations running smoothly.

Along with maintenance and repairs, Mercom also offers refurbished barcode hardware with a one-year warranty. Buying new barcode equipment is expensive, and Mercom provides Certified Refurbished barcode hardware with significant cost savings over new hardware.

If your barcode scanners need maintenance, repairs , or a performance evaluation, our team is ready to help. Contact Mercom today for expert service and explore how we can streamline your hardware management.

Step-by-Step Guide for Troubleshooting Elo POS Systems

Tue, 07 Jan 2025 17:47:12 GMT

Written by: Mercom

Elo POS systems are trusted across industries like retail , hospitality, healthcare, and logistics for their reliability, versatility, and user-friendly design. Retailers use them for smooth checkouts and inventory management, while restaurants and cafes depend on them for orders and payments. However, despite their durability, occasional issues like unresponsive touchscreens or software glitches can arise.

Troubleshooting Elo POS systems can seem daunting, but with the right approach, common issues can be resolved efficiently. Whether dealing with unresponsive touchscreens, connectivity problems, or software glitches, a systematic method can save time and minimize disruptions. In this post, we’ll walk through practical steps to diagnose and fix frequent problems encountered in retail and hospitality settings. By understanding the key components of these devices and following logical troubleshooting processes, businesses can maintain smooth operations and avoid unnecessary downtime.

Getting to Know Your Elo POS System

Understanding the components and functionality of your Elo POS system is key to maximizing its potential. These systems typically consist of a touchscreen monitor, an internal computer, and optional peripherals like barcode scanners, receipt printers, payment terminals, or customer-facing displays. Elo’s intuitive interfaces and durable construction are designed for demanding environments, offering a blend of performance and reliability.

The touchscreen is central to the system, providing an interactive experience for users and customers. Elo employs technologies like capacitive and resistive touch to ensure precise input recognition. The processing unit handles transaction data and integrates with software for inventory management, reporting, and payment processing.

Peripherals expand the system’s functionality, such as barcode scanners for quick item entry or printers for immediate receipt generation. These components communicate seamlessly with the core system, offering streamlined operations tailored to your business needs.

Common Touchscreen POS Problems

Touchscreen POS systems like those from Elo are reliable, but occasional issues can disrupt operations. Identifying and addressing common problems such as power failures, display issues, and touch responsiveness can minimize downtime and keep your business running smoothly. Below are three frequent concerns and their solutions.

Power Problems

A POS system that won’t turn on is a critical issue. Start by checking the power source, ensuring the outlet is functional and the power cable is securely connected. Inspect the power adapter for damage, as a faulty adapter can prevent proper operation. If the system still doesn’t power on, test with a different power source or contact a technician for further diagnosis, the system may need to be sent out for repair

Video or Display Issues

If the display is blank or distorted, verify the connection between the monitor and the processing unit. Loose cables or incompatible settings can cause screen issues. Adjust the resolution to match the system’s specifications, and update drivers if necessary. Persistent problems may indicate hardware damage requiring professional repair .

Touch Screen Issues

Unresponsive or inaccurate touch input can stem from debris, incorrect calibration, or software conflicts. Clean the screen gently with a microfiber cloth, then recalibrate through the system settings. If the issue persists, check for software updates or reboot the system to resolve any temporary glitches. Elo POS systems are very reliable, but the touch screens do eventually wear out and these need to be replaced by a repair depot.

Step-by-Step Elo POS Troubleshooting Guide

Resolving issues with your Elo POS system requires a methodical approach to pinpointing and fixing the problem. Below is a step-by-step guide to help troubleshoot effectively, minimizing downtime and ensuring smooth operations.

Check for Physical Damages

Begin by inspecting the device for any visible damage. Examine the touchscreen, connectors, and peripherals for cracks, frayed wires, or loose connections. Damaged cables or improperly seated peripherals can disrupt functionality. Replace faulty components immediately to restore system performance.

Restart Your Elo POS System

Sometimes, a simple restart can resolve many issues. Power down the system completely, wait for a few moments and then restart it. This clears temporary glitches and allows the system to reload its software. Ensure all connected devices restart properly to verify the issue is resolved.

Verify Network Connectivity

If your POS system relies on a network connection for transactions, check the network settings. Ensure the Ethernet cable is connected securely or that the Wi-Fi network is stable. Restart your router if needed, and confirm that the system’s IP configuration is correct to prevent connectivity interruptions.

Install the Latest Firmware Updates

Outdated firmware can cause compatibility and performance issues. Visit the Elo support website to check for available updates. Download and install the latest firmware to improve system stability and add new features. Regularly updating firmware also addresses known bugs and enhances security.

Perform a Factory Reset

If all else fails, a factory reset may be necessary. This process restores the system to its original settings, eliminating persistent software issues or corrupted files. Before proceeding, back up important data to avoid losing crucial information. Follow the instructions provided in your system’s manual or consult Elo support to perform the reset safely.

By following these steps systematically, many common issues with Elo POS systems can be resolved. However, if the problem persists or requires more advanced attention, Mercom is here to help.

Send Your Elo POS System to Mercom for Repairs

When troubleshooting your Elo POS system doesn’t resolve the issue, professional repair services can make all the difference. Mercom specializes in servicing Elo POS systems and offers a comprehensive approach to diagnostics and repairs .

Our experienced technicians can address hardware damage, software malfunctions, and connectivity problems efficiently, minimizing downtime for your business. Whether your system requires screen replacement, peripheral repairs, or firmware updates, we ensure a fast and reliable solution tailored to your needs.

Mercom also provides advanced asset management and refurbished equipment options, extending the lifespan of your devices and optimizing your hardware investment. With over 25 years of expertise , we’ve built trust with businesses across industries, from retail to healthcare.

Don’t let a malfunctioning POS system disrupt your operations. Contact the Mercom team today to discuss your repair needs, or take advantage of our free trial to see how we can support your IT hardware.

Troubleshooting Guide for Epson Printers

Mon, 16 Dec 2024 14:32:03 GMT

Written by: Mercom

Epson printers are celebrated for their reliability and exceptional performance, with models tailored to various applications, including receipt printers, wearable printers, kiosks, label printers, multi-function printers, and check printers. These versatile devices are essential in industries such as retail, hospitality, healthcare, and banking, where dependable printing is critical.

However, even the most durable printers can experience issues over time. To ensure uninterrupted functionality, it’s essential to understand common problems and effective troubleshooting methods. Proactive maintenance and prompt repairs can help you get the most out of your Epson printer, keeping your business operations running smoothly.

In this guide, we’ll walk you through typical Epson printer issues and actionable solutions to get your device back on track. For businesses that rely on uninterrupted printing operations, efficient problem resolution is critical. Let’s dive into this comprehensive guide for troubleshooting Epson printers.

Common Epson Printer Problems

Epson printers are known for their high-quality performance, but certain recurring issues can disrupt operations. Below, we address the most common challenges users face.

Not Printing

If your Epson printer isn’t printing, the issue could stem from something as straightforward as a paper supply problem—are the paper or labels loaded correctly?—or a power issue. Ensure the printer is securely connected and receiving power.

It’s also crucial to verify that the printer driver is up-to-date. An outdated driver can disrupt communication between the printer and your computer, potentially halting all printing functions.

In some cases, an error light may flash, signaling a paper jam or a more significant issue with the printer. Consult the User Manual for detailed troubleshooting guidance to determine whether the problem is a simple fix or requires professional repair.

Printer Offline

The dreaded "Printer Offline" message can stop productivity in its tracks. This issue often stems from connectivity problems, outdated drivers, or misconfigured network settings.

To fix this, try reconnecting the printer to your network, whether wired or wireless. For wireless printers, resetting the Wi-Fi connection and re-entering the network credentials can often resolve the issue.

Can't Print from Mobile Devices

With mobile printing becoming increasingly popular, compatibility issues can arise. Ensure your Epson printer is set up and able to support mobile printing (some are not), and that your devices are connected to the same Wi-Fi network.

Additionally, verify that the appropriate mobile printing app (such as Epson Connect) is installed on your device.

Noisy Printer

Unusual noises can indicate mechanical problems, such as paper jams or misaligned printer components. Regular cleaning and maintenance can help prevent this.

Broken Scanner

Epson all-in-one devices and check scanning printers often include scanning features. If the scanner isn’t working, the issue might be related to software, driver updates, or a hardware malfunction.

Poor Print Quality

Streaky or missing lines, faded prints, or blank pages can be a significant source of frustration. These issues often result from defective print heads or incorrect print settings. Many Epson printers feature a cleaning cycle that may resolve the problem, and in some cases, manually cleaning the print heads can help. If these steps don’t resolve the issue, the printer may require professional repair.

To ensure consistent performance, always use high-quality paper or labels. While inexpensive media might seem like a good cost-saving measure, subpar materials can cause long-term damage to your printer, compromising its reliability and lifespan.

Epson Troubleshooting Tips

When your Epson printer runs into trouble, try these practical troubleshooting tips before seeking professional repair services.

Check the Status Indicator

Most Epson printers are equipped with LED status indicators or on-screen messages that provide valuable diagnostic information. For example, blinking lights may signal a paper jam or print head problem, while a flashing red light could indicate a range of hardware issues.

For a detailed breakdown of error codes and their meanings, refer to your printer’s user manual or visit Epson’s online support pages.

Perform a Print Test

A test print is a valuable tool for determining whether an issue is hardware- or software-related. Many printers offer a built-in test print function, or you can initiate one from a connected computer. Refer to your printer’s user manual for specific instructions, as the process varies by model.

Check the test print for signs of trouble, such as missing colors, gaps in printing, or misaligned text. These clues can help identify the root cause of the problem, guiding you toward the appropriate solution.

Get Professional Support

When in doubt, professional repair services can save time and money. If troubleshooting doesn’t resolve the issue, consider contacting an experienced team like Mercom for expert Epson POS printer repair services .

We’re Your #1 Epson Repair Team

At Mercom, we specialize in repairing Epson printers for businesses across a wide range of industries. With over 25 years of experience, we deliver comprehensive repair services designed to keep your operations running smoothly. Whether addressing hardware malfunctions or managing warranty repairs, we’re committed to ensuring your printers perform at their best.

As hardware repair specialists , Mercom offers professional, reliable assistance backed by a commitment to quality and attention to detail. Our services include:

Expertise in all Epson printer models
Fast turnaround times to minimize downtime
Affordable and reliable services tailored for businesses

Our dedicated technicians use advanced tools and techniques to provide fast and effective solutions.

Contact Us Today

Let Mercom take the hassle out of printer maintenance and repair. Visit our hardware repair page to learn more about our services.

Want to experience Mercom’s top-tier support firsthand? Try us with a no-risk free trial today!

Don’t let printer issues disrupt your operations. Contact us for dependable, expert repair services. Whether it’s troubleshooting or full-scale repairs, we’re here to help you maximize the lifespan and efficiency of your Epson printers. Reach out today to get started!

Barcode Equipment: Reducing Environmental Impact

Tue, 29 Oct 2024 19:17:19 GMT

Written by: Mercom

As sustainability becomes a growing priority, businesses are under increasing pressure to make environmentally conscious decisions. One area often overlooked is IT hardware maintenance and repair , such as barcode scanners and equipment. While barcode equipment is an indispensable tool for retail, warehousing, and logistics, many organizations dispose of broken or outdated equipment without considering the environmental consequences.

By focusing on repairing or refurbishing equipment, businesses can extend the life of their barcode hardware and minimize their environmental footprint. Let’s explore how the repair and reuse of barcode equipment can significantly reduce environmental impact and contribute to a greener future.

The Environmental Impact of Barcode Scanners

Barcode scanners may seem like simple devices, but their production involves the extraction and processing of raw materials, including metals and plastics, which require energy and contribute to pollution. Additionally, like most electronics, barcode scanners contain hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not properly disposed of.

When businesses replace barcode scanners without considering repairs, these old devices often end up in landfills, where toxic components can leach into the soil and water. Electronic waste, or e-waste, is a growing global problem, with millions of tons of discarded electronics being produced every year.

The carbon footprint associated with manufacturing new barcode scanners, mobile computers, and other such hardware further exacerbates environmental harm. From mining raw materials to transportation, production processes generate significant greenhouse gas emissions, contributing to climate change.

Repairing Barcode Equipment: A Sustainable Solution

Instead of replacing damaged barcode equipment, businesses can opt for repair services that extend the life of their equipment. Repairing barcode scanners offers several key environmental benefits:

Reduced E-Waste : Repairing existing barcode scanners keeps them out of landfills, reducing the amount of electronic waste produced. By choosing repair over replacement, companies can significantly cut down on the harmful effects of e-waste pollution.
Conservation of Resources : Repairing barcode scanners conserves the raw materials and energy used in manufacturing new devices. This includes the metals and plastics required for production, as well as the energy consumed during the manufacturing and transportation processes.
Lower Carbon Footprint : Repairing and reusing barcode hardware requires far less energy than producing new equipment, which translates to a reduced carbon footprint for the business. Every device repaired instead of replaced is a step toward lowering greenhouse gas emissions.
Cost Efficiency : In addition to environmental benefits, repair services are often more cost-effective than replacing equipment. Businesses can save money by repairing barcode equipment in bulk, particularly if they work with a provider capable of handling bulk batches of devices at a time.

The Role of Third-Party Repair Services

Partnering with third-party repair companies specializing in barcode scanners and mobile devices offers a unique advantage to businesses looking to minimize their environmental impact. These companies have the expertise and resources needed to repair large quantities of barcode equipment, ensuring that devices are restored to optimal working conditions.

By opting for a repair provider that prioritizes sustainability, businesses can also ensure that repairs are done in an environmentally responsible manner. For example, many repair companies follow eco-friendly processes, including the proper disposal of hazardous components and the use of refurbished parts.

At Mercom, we’re dedicated to maximizing the longevity of your technology. We specialize in the repair of scanners, mobile computers, and other barcode hardware, handling hundreds of units per month for businesses looking to extend the life of their equipment and minimize waste. Our team of expert technicians ensures that each device is carefully assessed and repaired with sustainability in mind.

Why Businesses Should Care About Sustainability

Incorporating sustainability into business practices is not just good for the environment—it’s also beneficial for brand reputation. Consumers and stakeholders are increasingly aware of environmental issues, and businesses that demonstrate a commitment to sustainability are more likely to gain trust and loyalty.

Moreover, companies that take a proactive approach to reducing their environmental impact can differentiate themselves from competitors and position themselves as leaders in their industry. Repairing barcode equipment and other IT hardware is a tangible way to show that your organization is serious about sustainability.

How to Get Started with Barcode Scanner Repair

If your business is ready to take a step toward sustainability, the first move is to evaluate your existing barcode equipment. Consider whether damaged or outdated devices could be repaired instead of replaced. Then, find a trusted third-party repair provider capable of handling bulk repairs.

When selecting a repair provider, look for one that:

Specializes in barcode hardware repairs
Uses environmentally friendly practices
Offers cost-effective solutions for large volumes of equipment
Provides quick turnaround times to minimize business disruptions

The Future of Barcode Scanners and Sustainability

As more businesses embrace sustainability, the demand for repair services is likely to grow. Manufacturers are also starting to design equipment with repairability in mind, making it easier to extend the life of devices like barcode scanners. By investing in repair now, businesses can not only reduce their environmental impact but also prepare for a future where sustainability is a key driver of success.

Repairing scanners, mobile computers, and other barcode hardware is a powerful way for businesses to reduce their environmental footprint. From minimizing e-waste to conserving valuable resources, repair services offer a sustainable and cost-effective solution that benefits both the environment and the bottom line. At Mercom, we are proud to offer expert repair services that help businesses keep their IT hardware in operation for longer, contributing to a greener, more sustainable future. Contact us today!

Advantages of POS Repair and Support Services

Mon, 16 Sep 2024 16:14:13 GMT

Written by: Mercom

A reliable and efficient point-of-sale (POS) system is crucial for any business, whether it's a retail store, restaurant, or service provider. These systems streamline transactions, manage inventory, and enhance customer experiences. However, as these systems age or encounter issues, businesses often face challenges such as operational downtime, hardware malfunctions, and compatibility problems across different vendors' equipment.

This is where expert POS repair and support services come into play. While the initial installation of your POS system is typically handled by the manufacturer, ongoing maintenance and repair are critical to keeping your operations running smoothly, especially after the warranty period expires. Mercom specializes in providing comprehensive support and repair services for a wide range of POS hardware, ensuring that your system remains functional and efficient.

What Are POS Repair and Support Services?

POS repair and support services involve the maintenance, troubleshooting, and repair of the various components that make up your POS system. These services are essential for addressing issues that arise after the initial installation and warranty period, helping businesses avoid costly downtime and disruptions.

Mercom offers specialized support for multi-vendor hardware that is often part of POS systems. Whether it’s a printer from brands like Epson, Citizen, Toshiba, or NCR; a POS terminal from Elo, NCR, or HP; or a barcode scanner from Zebra, Honeywell, or Datalogic, we have the expertise to keep your equipment in optimal working condition.

Benefits of Using a POS Repair & Support Service

Investing in professional POS repair and support services offers numerous benefits that can significantly enhance your business operations. Here are some key advantages:

Expertise Across Multiple Vendors: With the variety of hardware that can be part of a POS system, having a service provider experienced in multi-vendor equipment is invaluable. Mercom specializes in handling equipment from various manufacturers, ensuring that all components of your POS system function together seamlessly.
Minimized Downtime: When your POS system experiences hardware issues, every minute of downtime can impact your business. Professional repair services ensure that any problems are resolved quickly and efficiently, minimizing disruptions to your operations.
Extended Equipment Lifespan: Regular maintenance and prompt repairs can significantly extend the lifespan of your POS hardware. This not only reduces the need for costly replacements but also ensures that your investment continues to serve your business effectively over time.
Cost-Effective Solutions: Repairing and maintaining existing hardware is often more cost-effective than replacing it. By choosing professional repair services, you can optimize your budget while keeping your POS system in top condition.

Overall, utilizing POS repair and support services provides a solid foundation for your business's operational success, allowing you to focus on what matters most—delivering excellent service to your customers.

How to Choose the Right POS Service Provider

Selecting the right POS repair and support service provider is crucial for ensuring that your system functions optimally long after the initial installation. One key provider to consider is Mercom, a company renowned for its expertise and comprehensive services in the field of POS support and repair. Here are some factors to consider when choosing a provider and why Mercom stands out:

Experience and Expertise: Look for a provider with a proven track record in repairing and supporting POS systems across various industries. At Mercom, we have years of experience and understand the unique challenges and needs of different businesses, whether you're in retail, hospitality, or any other sector.
Comprehensive Services: A good provider offers more than just repairs; they should provide ongoing support, maintenance, and troubleshooting. At Mercom, we offer a full suite of services, including multi-vendor hardware support and help desk operations so you can trust that your POS systems are always up and running.
Customer Reviews and Testimonials: Positive feedback from previous clients can be a strong indicator of quality service. Mercom is highly regarded for its customer-centric approach, as reflected in numerous testimonials praising our professionalism, responsiveness, and technical expertise.
Scalability and Future-Proofing: Your POS system should be able to grow with your business. Mercom specializes in scalable solutions, allowing your system to expand as your business evolves, whether that means adding new locations, integrating new features, or upgrading hardware.

Choosing the right POS repair and support service provider is an investment in the efficiency and security of your business operations. Mercom provides the expertise, comprehensive services, and customer support necessary to keep your POS system running smoothly and securely. Contact Mercom today to learn more about how we can assist in optimizing your business’s POS capabilities and provide ongoing support to keep your day-to-day operations at peak performance.

Zebra ZQ600 Series Troubleshooting Guide

Tue, 23 Jul 2024 20:05:52 GMT

Written by: Mercom

The Zebra ZQ600 series of mobile printers is renowned for its durability and reliability, catering to a diverse range of industries such as retail, warehousing, manufacturing, and healthcare. Despite its robust design, like any piece of equipment, the ZQ600 series may encounter technical issues over time. Identifying and resolving these issues promptly is crucial for maintaining operational efficiency. In this comprehensive troubleshooting guide, we address common problems users may encounter with the Zebra ZQ600 series, providing insights into symptoms, causes, and solutions.

1. Print Quality Issues

Print quality problems can affect the readability and clarity of labels, impacting operations and customer satisfaction. Issues such as faded prints, streaks, or smudges may arise due to various factors, including printhead alignment, media type, or debris accumulation.

Printhead Alignment:

Symptom: Uneven or faded prints.

Cause: Misaligned printhead.

Solution: Calibrate the printhead using the printer's settings or consult the user manual for alignment instructions.

Media Type Compatibility:

Symptom: Print quality varies with different media types.

Cause: Incompatible media settings.

Solution: Ensure the printer settings match the media type being used, adjusting print speed and darkness settings if necessary.

Debris Accumulation:

Symptom: Streaks or smudges on labels.

Cause: Dust or debris on the printhead.

Solution: Clean the printhead and rollers using a lint-free cloth and isopropyl alcohol, following manufacturer guidelines.

2. Connectivity Issues

Seamless connectivity is essential for uninterrupted printing operations, whether via Bluetooth, Wi-Fi, or USB. Connectivity issues can disrupt workflows and lead to delays in label printing.

Bluetooth/Wi-Fi Connection:

Symptom: Unable to connect to the printer wirelessly.

Cause: Signal interference or incorrect settings.

Solution: Ensure the printer is within range, remove obstacles causing signal interference, and verify Bluetooth/Wi-Fi settings on both the printer and connecting device.

USB Connection:

Symptom: Printer is not recognized when connected via USB.

Cause: Faulty USB cable or port.

Solution: Use a different USB cable or port to rule out connectivity issues, ensuring the cable is securely connected.

3. Paper Handling Problems

Efficient paper handling is essential for smooth printing operations. Issues such as paper jams, misfeeds, or alignment problems can disrupt workflows and increase downtime.

Paper Jam:

Symptom: Printer displays a paper jam error.

Cause: Misaligned paper or debris in the paper path.

Solution: Clear any obstructions from the paper path, ensure paper is loaded correctly, and verify paper alignment guides.

Misfeeds:

Symptom: Printer feeds multiple labels simultaneously.

Cause: Incorrect media settings or worn-out rollers.

Solution: Adjust media settings to match the label size and type, and replace worn rollers if necessary.

Alignment Problems:

Symptom: Labels are printed off-center or skewed.

Cause: Incorrect label loading or calibration settings.

Solution: Ensure labels are loaded straight and aligned properly, recalibrate the printer if needed.

Need Help?

When troubleshooting your Zebra ZQ600 Series, start with these common issues and solutions. If you're unable to resolve the problem, Mercom's professional repair services are available to help you get your device back in optimal working condition.

4. Battery Issues

For mobile printers, battery performance is crucial for on-the-go printing tasks. Battery-related issues can hinder productivity and disrupt operations, especially in environments where continuous printing is required.

Battery Drainage:

Symptom: Rapid depletion of battery charge.

Cause: Heavy usage or aged battery.

Solution: Monitor battery usage patterns, optimize printer settings to conserve power, and consider replacing the battery if performance deteriorates significantly. Sometimes rapid battery drainage can be caused by a fault on one of the printer’s circuit boards, in which case the printer will need professional repair.

Charging Problems:

Symptom: Printer does not charge or charges slowly.

Cause: Faulty charger or charging port.

Solution: Use a different charger or charging cable to rule out hardware issues, and ensure the charging port is clean and free from debris. Again, sometimes charging issues can be caused by a hardware fault in the printer’s electronics and the printer may need professional repair.

5. Error Messages

Error messages displayed on the printer's LCD screen provide valuable insights into potential issues affecting printer performance. Understanding these messages and their underlying causes is essential for effective troubleshooting.

Low Battery Warning:

Symptom: Printer displays a low battery warning.

Cause: Insufficient battery charge.

Solution: Recharge the battery or connect the printer to a power source for uninterrupted operation.

Printhead Error:

Symptom: Printer indicates a printhead error.

Cause: Printhead assembly issues or connectivity problems.

Solution: Check the printhead assembly for any visible damage, ensure proper connectivity, and recalibrate the printhead if necessary. All printheads do eventually wear out and if these basic troubleshooting tips don’t work then the printhead may need to be replaced by a repair technician.

Mercom Can Help!

The Zebra ZQ600 series of mobile printers is designed to withstand the rigors of demanding work environments. However, like any technology, they may encounter issues requiring troubleshooting. By following the guidelines outlined in this troubleshooting guide, users can quickly diagnose and resolve common problems, ensuring optimal performance and maximizing productivity in their operations. For persistent issues or technical assistance, consult the printer's user manual or contact Zebra technical support for expert guidance. If you have any additional questions, reach out to us today !

RFID vs Barcode: Determining Which is Right for Your Application

Tue, 09 Jul 2024 18:02:38 GMT

Written by: Mercom

RFID or Barcode?

In today’s business world, efficiently managing inventory and assets is crucial. Two common technologies for this are Radio Frequency Identification (RFID) and barcodes. Each has its unique advantages and disadvantages. This blog will explain what RFID and barcodes are, how they work, and their pros and cons, helping you decide which is best for your needs.

What is RFID?

RFID stands for Radio Frequency Identification. It uses radio waves to identify and track tags attached to objects. These tags store information that can be read by an RFID reader without needing to see or touch the tag. RFID is widely used in inventory management , asset tracking, access control, and contactless payments.

How Does RFID Work?

An RFID system has three main parts: tags, readers, and an antenna. RFID tags can be passive (no power source) or active (battery-powered). Passive tags get power from the RFID reader’s signal, while active tags use their battery to send signals over longer distances.

When the RFID reader sends out a signal, it activates the tag. The tag then sends its information back to the reader. The reader processes this data and sends it to a central system. RFID can read tags quickly and from a distance, making it very efficient.

What is a Barcode?

A barcode is a visual representation of data using bars and spaces of different widths. Barcodes are read by barcode scanners. They are common in healthcare , retail, logistics, and manufacturing, helping with product tracking, inventory management, and the checkout process. The most well-known barcode is the Universal Product Code (UPC), but there are many types, including QR codes for more complex data.

How Does a Barcode Work?

Barcode systems work by scanning the pattern of bars and spaces with a light beam from a barcode reader. The reader detects the pattern and converts it into digital data. This data is then sent to a computer or database for processing. Barcodes need to be scanned directly and from close range, making them simple but sometimes limited in use.

Pros & Cons of RFID

Pros:

No Line-of-Sight Needed: RFID tags can be read without being seen.
Longer Read Range: RFID can read tags from several meters away.
High-Speed Reading: Can read many tags at once.
Durable: RFID tags can withstand tough conditions.

Cons:

Cost: RFID systems are more expensive than barcodes.
Interference: Signals can be blocked by metal or liquids.
Complexity: Setting up RFID can be complicated and may need special knowledge.

Pros & Cons of Barcodes

Pros:

Affordable: Barcodes are cheap to make and use.
Simple: Easy to set up and use.
Widespread: Commonly used and accepted everywhere.

Cons:

Needs Line-of-Sight: Barcodes must be seen to be scanned.
Limited Data: Can only store a small amount of information.
Damage: Barcodes can get damaged and become unreadable.

Assess Your Needs & Choose the Best Fit

Choosing between RFID and barcodes depends on your business needs. If you need to read items quickly, from a distance and can handle a higher cost, RFID might be best. If you want a low-cost, simple solution for basic tracking, barcodes are likely better.

Consider your environment, the number of items you need to track, how accurate you need the tracking to be, and your budget. By thinking about these factors, you can pick the technology that will best improve your business operations.

Enhance Your Inventory Efficiency with Mercom's RFID and Barcode Solutions

If you're considering upgrading your inventory and asset management system, Mercom has you covered. We specialize in repairing and selling RFID and barcode scanners , ensuring that your business stays efficient and effective. Whether you opt for the long-range capabilities of RFID or the simplicity of barcodes, Mercom offers top-notch solutions to meet your needs. Contact us today to explore how we can enhance your tracking processes and streamline your operations with the right technology choice.

Troubleshooting Tips for Honeywell Scanners and Mobile Computers

Tue, 25 Jun 2024 19:21:40 GMT

Written by: Mercom

Honeywell products are known for their reliability and durability. However, like all equipment, even the most robust devices can experience wear and tear over time. The good news is that most issues with Honeywell scanners and mobile computers are easily fixable, and given their high quality, it's often well worth the effort to repair them.

In this blog, we'll explore common problems users encounter with Honeywell devices and provide practical troubleshooting tips to get your equipment back in top working condition. And if you find yourself stuck or prefer expert assistance, Mercom's professional repair services are just a call away, ready to ensure your devices are running smoothly again.

Common Issues with Honeywell Mobile Computers

General Wear and Tear

Maintaining Device Functionality

Components such as scan lenses, keyboards, and other plastics can break or fail. Regular inspections and timely replacement of these parts can prevent further damage and maintain the device's functionality.

Damaged or Unresponsive LCDs

Due to heavy use and exposure, the LCD screens of Honeywell mobile computers can break or stop responding. If the screen is cracked or unresponsive, it may need to be replaced. Ensure your device is protected with appropriate cases and screen protectors to minimize the risk of damage.

Some devices are more prone to this than others. For example, the LCDs on the EDA51 series scanners often fail, and LCD pixelation on the CK65 series is common (although this specific issue is often caused by a problem with the mainboard).

Physical Damage

Accidental drops and impacts can cause significant damage to mobile computers. Check for any visible signs of physical damage, such as cracks or loose components. If you notice any damage, professional repair may be necessary to restore full functionality.

Again, physical damage seems to affect some models more than others. The various types of ring scanners (8670, 8680 series etc.) get damaged more due to their frequent and intense use in the field.

Power Issues

Battery Problems

Similar to scanners, mobile computers can experience power issues due to faulty batteries. If the device won't power on or maintain a charge, consider replacing the battery. Using high-quality, compatible batteries is essential to prevent damage to the device and ensure optimal performance.

Other Issues

Some specific Honeywell devices are known to have common problems. For example, with the CK65 series the imager can often fail which requires the scanner to be repaired. Some of the older Voxter models have internal cables that fail or can come loose, again this is normally caused by heavy use in the field.

Software and Connectivity Issues

Software or Firmware Issues

Problems with Honeywell mobile computers can often be traced back to bad software or firmware. If your device is malfunctioning, try reloading the software or updating the firmware. This can resolve issues related to performance, connectivity, and functionality. Follow Honeywell's guidelines for software updates to ensure compatibility and stability.

Connectivity Issues

Mobile computers rely on various connectivity options, including Wi-Fi, Bluetooth, and cellular networks. If you experience connectivity problems, check the settings and ensure the device is within range of the network. Restarting the device or resetting the network settings can also help resolve these issues.

Internal Component Failures

Internal components like the main board or connectors can fail over time, leading to various operational issues. Diagnosing and repairing these components typically requires professional expertise. If you suspect an internal failure, consider sending your device to a professional repair service for a thorough inspection and repair.

Need Help?

When troubleshooting your Honeywell mobile computer, start with these common issues and solutions. If you're unable to resolve the problem, Mercom's professional repair services are available to help you get your device back in optimal working condition.

Common Issues Seen in Honeywell Scanners

Power Issues

Replacing the Battery

If your Honeywell scanner isn't working, there's often not much an end-user can do beyond basic troubleshooting. If your scanner has a battery, then one common cause of power problems is a bad battery. If you suspect the battery might be the issue, try replacing it first. This might be an easy fix.

Some other Honeywell scanners, such as the 1952 series, work with a power pack, and these can fail. In these cases then the scanner will need professional repair, but they are well worth fixing.

Barcodes Not Being Read

Dirty Scanner Window

A dirty scanner window can obstruct the laser or imaging sensor, preventing it from accurately reading barcodes. Clean the scanner window with a soft, lint-free cloth and a mild cleaning solution to ensure clear visibility.

Damaged Barcodes

Barcodes that are scratched, faded, or otherwise damaged may not be readable by the scanner. Check the condition of your barcodes and replace any that appear compromised to maintain efficient scanning operations.

Damaged Scanner

Physical damage to the scanner, such as cracks or internal component failure, can impede its ability to read barcodes. If cleaning the window and ensuring the barcodes are intact doesn't solve the problem, the scanner itself may need repair or replacement.

Inconsistent Scanning

Certain Types of Barcodes Cannot Be Read

Not all scanners are designed to read every type of barcode. Make sure your Honeywell scanner is compatible with the barcode types you are using. Consult the user manual or Honeywell's specifications to verify compatibility.

Scanning Is Taking Too Long

If your scanner is taking too long to read barcodes, it could indicate a problem with the scan engine. Internal cables may become loose or fail, and the main board might need to be repaired or replaced. These components are critical for quick and efficient scanning and may require professional attention if they malfunction.

Scan Engine and Internal Components

Inconsistent scanning performance can stem from issues with the scan engines, such as loose or failing internal cables, or a malfunctioning main board. If you suspect these issues, professional repair services can diagnose and fix the underlying problems, ensuring your scanner operates smoothly again.

Get in Touch

If troubleshooting doesn't resolve the issues, Mercom's expert repair services are ready to assist, providing professional solutions to get your Honeywell scanners and mobile computers back in optimal working condition.

Need a Repair?

If troubleshooting steps fail to resolve your Honeywell device issues, it may be time to seek professional repair services. At Mercom, we specialize in Honeywell equipment repair, offering expert diagnostics, repairs, and maintenance services to keep your scanners running smoothly.

Don't let scanner issues disrupt your workflow. Contact Mercom today to schedule your Honeywell scanner repair and get back to business with confidence.

Mobile Computing Uses in Different Industries

Tue, 25 Jun 2024 18:54:32 GMT

Written by: Mercom

Mobile computing has become an integral part of our daily lives, shaping the way we communicate, work, and access information on the go. At its core, mobile computing refers to the use of portable devices to access data and services from anywhere with a wireless internet connection. This technology enables users to stay connected and productive while away from traditional desktop environments.

Top Industries That Use Mobile Computing

Industries and businesses across the spectrum increasingly prefer mobile devices over stationary counterparts for a myriad of reasons. Mobile computing's portability liberates users from fixed workstations, allowing them to access critical information and perform tasks on the go. This mobility translates into real-time access to data, applications, and communication tools, fostering instant decision-making and collaboration irrespective of location.

Moreover, the wide array of productivity apps and tools available on mobile platforms enhances efficiency, while seamless communication features facilitate collaboration among team members, clients, and stakeholders. Mobile devices' adaptability to diverse work environments, coupled with their cost-effectiveness compared to traditional stationary setups, further solidifies their appeal.

Some of the top industries that utilize mobile computing include:

Healthcare: Mobile devices such as tablets and smartphones are extensively used by healthcare professionals for patient care, record-keeping, and accessing medical information on the go. Mobile apps facilitate tasks like telemedicine consultations, electronic health records (EHR) management, and medication tracking, improving efficiency and patient outcomes.
Logistics and Transportation: The logistics and transportation industry heavily depends on mobile computing devices for route optimization, package tracking, and real-time communication with drivers and dispatchers. Handheld devices equipped with GPS technology, barcode scanners, and fleet management software streamline operations and ensure timely deliveries.
Retail: Mobile computing devices play a crucial role in modern retail operations, enabling tasks such as inventory management, point-of-sale transactions, and customer engagement. Retailers use tablets, mobile computers, and smartphones equipped with mobile POS systems, inventory tracking apps, and customer relationship management (CRM) software to enhance the shopping experience and increase efficiency.
Field Service: Industries such as construction, utilities, and maintenance rely on mobile computing devices to empower field service technicians with real-time access to work orders, equipment manuals, and customer information. Ruggedized laptops and handheld devices equipped with field service management software facilitate tasks like scheduling, reporting, and asset tracking, improving service quality and response times.
Manufacturing: Mobile computing devices are integral to modern manufacturing processes, enabling workers to access production data, monitor equipment status, and collaborate with colleagues from anywhere on the factory floor. Tablets, wearables, and industrial-grade handheld devices equipped with manufacturing execution systems (MES) and warehouse management systems (WMS) enhance productivity, quality control, and worker safety.

Overall, the portability, real-time access, productivity enhancements, communication capabilities, adaptability, and cost-effectiveness of mobile devices make them a preferred choice for industries and businesses seeking to optimize workflows, improve efficiency, and stay competitive in today's fast-paced world.

Top Manufacturers of Mobile Computing Devices

From rugged handheld computers to industrial tablets and high-performance barcode scanners, these cutting-edge solutions empower users with seamless connectivity, advanced data capture capabilities, and ergonomic designs. With thousands of different devices flooding the market, it's crucial to pinpoint the top manufacturers who lead the charge in providing reliable and efficient mobile computing solutions tailored to diverse industry needs.

1. Zebra Technologies:

Products: Zebra offers a wide range of mobile computing solutions, including rugged handheld computers, tablets, mobile printers, and barcode scanners.
Uses and Benefits:
Handheld Computers: Zebra's rugged handheld computers, such as the MC9300, MC9400, TC52, and TC77 series, are designed for demanding environments like warehouses, manufacturing facilities, and field service operations. These devices feature robust construction, long battery life, and advanced scanning capabilities, enabling tasks such as inventory management, order picking, and asset tracking with efficiency and accuracy.
Mobile Printers: Zebra's mobile printers, like the ZQ600 series, provide on-the-go printing solutions for industries such as retail, transportation, and healthcare. These compact and durable printers enable the printing of labels, receipts, and tickets directly from mobile devices, improving operational efficiency and customer service.
Barcode Scanners: Zebra's barcode scanners, such as the DS3600 series, offer superior scanning performance and durability for applications in retail, logistics, and manufacturing. These scanners provide fast and accurate barcode capture, enabling rapid data collection and streamlined workflows in various industries.

2. Honeywell:

Products: Honeywell offers a comprehensive range of mobile computing devices, including handheld computers, wearables, tablets, and scanners.
Uses and Benefits:
Handheld Computers: Honeywell's handheld computers, such as the CK65 and CN80 series, are built for rugged environments and deliver high performance and reliability for tasks like inventory management, order fulfillment, and field service. These devices feature advanced data capture capabilities, ergonomic designs, and long battery life, ensuring seamless operation in demanding conditions.
Wearables: Honeywell's wearable devices, like the 8680i and 8675i, provide hands-free computing solutions for workers in industries such as logistics, retail, and manufacturing. These devices offer voice-directed picking, augmented reality (AR) capabilities, and ergonomic designs, increasing productivity and reducing errors in warehouse and distribution operations.
Scanners: Honeywell's barcode scanners, such as the Granit series, are designed for durability and high-performance scanning in challenging environments like warehouses, distribution centers, and manufacturing facilities. These scanners offer advanced imaging technology, rugged construction, and versatile connectivity options, enabling efficient data capture and asset tracking.

3. Datalogic:

Products: Datalogic specializes in mobile computing solutions, including rugged handheld computers, industrial tablets, and barcode scanners.
Uses and Benefits:
Handheld Computers: Datalogic's rugged handheld computers, such as the Memor and Joya Touch series, are designed for applications in retail, transportation, and field service. These devices offer robust construction, intuitive user interfaces, and advanced data capture capabilities, facilitating tasks such as inventory management, order processing, and route optimization.
Vehicle Mount: Datalogic’s vehicle mount computers, like the Rhino II and Blackline series, are built to withstand harsh environments and provide reliable computing solutions for manufacturing, logistics, and healthcare. These devices feature rugged construction, large touch screens, and versatile connectivity options, making them ideal for tasks such as inventory control, asset management, and patient care.
Barcode Scanners: Datalogic's barcode scanners, such as the Gryphon series, offer superior scanning performance and durability for retail, logistics, and healthcare applications. These scanners provide fast and accurate barcode capture, enhancing efficiency and productivity in various industries.

Zebra Technologies, Honeywell, and Datalogic are trusted manufacturers of mobile computing devices, offering a range of solutions tailored to the specific needs of industries such as retail, logistics, manufacturing, and healthcare. Their products exemplify durability, performance, and innovation, empowering professionals to optimize workflows, increase productivity, and drive business success.

There are though a host of other less known suppliers of mobile computing devices that often fill a niche market or may offer more cost-effective solutions. Examples include Janam, Scansku, and Unitech.

Revamping Mobile Computing for Industry Needs

At Mercom, we specialize in optimizing mobile computer performance, offering a range of services tailored to industry needs:

Hardware Repair : From normal wear and tear to major physical damage, our expert technicians can repair and keep your mobile computers working.
Asset Management: Track, monitor, and manage your fleet of mobile devices efficiently with our comprehensive asset management solutions.
Refurbished Equipment : Looking to expand your mobile computing arsenal without breaking the bank? Explore our selection of refurbished devices, tested and certified for quality and performance.
Staging and Deployment: Streamline the integration of new devices into your workflow with our staging and deployment services, minimizing downtime and maximizing productivity.

For businesses navigating the modern tech landscape, mobile computing isn't just a trend; it's a strategic advantage. It empowers teams, enhances collaboration, and drives innovation. So, whether you're in manufacturing, logistics, or retail, embrace the power of mobile computers with Mercom by your side.

Ready to elevate your mobile computing experience? Reach out to us today and discover how we can tailor our services to meet your industry-specific needs.

How to Handle Zebra MC9300 Repairs

Wed, 22 May 2024 15:00:01 GMT

Written by: Mercom

As Zebra's MC9300 model starts to come out of warranty, companies relying on these mobile devices may find themselves in need of repairs. Built to withstand the toughest environments, this Android device is a staple in industries ranging from manufacturing and logistics to retail and healthcare. However, even the most robust devices can encounter issues over time. Fear not! In this guide, we'll walk you through everything you need to know about handling Zebra MC9300 repairs like a pro.

Identifying the Issue

Before diving into repairs, it's crucial to diagnose the problem accurately. Common issues with the Zebra MC9300 may include:

Screen Damage: Cracks, scratches, or unresponsive touch screens can hinder device functionality. A faulty digitizer or a defective LCD can cause these.

Battery Problems: Issues like fast battery drain, failure to charge, or inability to hold a charge may indicate battery issues, or there could be an issue with the scanner’s charging components.

Physical Damage: Drops, impacts, or exposure to harsh environments can result in physical damage to the device's casing, buttons, or components. Even the most damaged scanner is repairable though.

Network Issues : Wi-fi connection issues are fairly common in these scanners. The fault can be caused by network issues or faults within the scanner itself.

DIY Troubleshooting

While some issues may require professional intervention, there are several troubleshooting steps you can take on your own:

Restart the Device: A simple restart can often resolve minor software glitches or freeze-ups.

Check for Updates: Ensure your device's operating system and firmware are up to date to benefit from bug fixes and performance improvements.

Inspect External Components: Check for loose connections, debris in ports, or signs of physical damage that may affect device functionality.

Professional Repairs

For issues beyond DIY troubleshooting, it's best to seek professional depot repair services. Here's what to expect:

Diagnostic Assessment: A trained technician will conduct a thorough diagnostic assessment to identify the root cause of the issue. This will include testing the complete unit, and not just the specific problem.

Component Replacement : Depending on the issue, components such as screens, batteries, keypads, scan engines, or circuit boards may need to be replaced or repaired to restore functionality.

Software Updates: In some cases, software updates or reinstallations may be necessary to address software-related issues.

Quality Assurance : Repairs should be backed by a comprehensive warranty or guarantee to ensure quality and customer satisfaction.

Choosing the Right Repair Partner

When it comes to Zebra MC9300 repairs, choosing the right repair partner is essential. Look for a service provider that offers:

Expertise: Ensure technicians are experienced in repairing Zebra devices to avoid further damage or voiding warranties.

Timely Service: Choose a repair partner that offers quick turnaround times to minimize downtime and disruption to your operations. Repairs done by the manufacturer can sometimes take 30 days or more, but many third-party repair depots can repair MC9300 scanners in a week or less.

Warranty: Again, some repair depots and the manufacturer offer only a 30-day warranty. Look for a vendor who offers a three or six months warranty on repairs.

Mercom is Your Trusted Repair Partner

At Mercom, we specialize in Zebra MC9300 repairs, providing expert diagnostics, quality repairs, and exceptional customer service. Our expert technicians have the knowledge and experience to diagnose and resolve issues promptly, ensuring your devices are back in operation quickly.

We offer fast MC9300 scanner repairs with flat rate pricing or, for fleets of scanners, comprehensive maintenance contracts with guaranteed turnaround times.

With our commitment to quality, reliability, and customer satisfaction, Mercom is your trusted partner for all your Zebra MC9300 repair needs. Contact us today to schedule your repair and experience the Mercom difference.

Don't let device issues slow you down. Trust Mercom to keep your Zebra MC9300 devices running smoothly, so you can focus on what matters most—your business.

RFID Warehouse Management: Things to Consider

Tue, 21 May 2024 16:21:14 GMT

Written by: Mercom

In modern warehouse management, understanding the tools and technologies driving efficiency is crucial. RFID (Radio Frequency Identification) is frequently praised for its continual adaptation and refinement to suit modern needs. This tool reshapes how warehouses handle inventory, streamline operations, and maximize efficiency. In this article we’ll dive deeper into RFID warehouse management, exploring its applications, benefits, considerations, implementation strategies, and more.

Understanding RFID & Its Applications

What is RFID?

At its core, RFID is a technology that utilizes radio waves to automatically identify and track tags attached to objects. These tags store electronically encoded information that can be remotely retrieved and processed using RFID readers. Unlike traditional barcodes, RFID tags can be scanned at long range, up to 100 yards in some circumstances, enabling faster and more accurate data capture across various warehouse environments.

Why Do Warehouses Implement RFID?

Enhance Stock Management & GPS

RFID facilitates real-time tracking of inventory, providing precise location data throughout the warehouse. This enhanced visibility enables efficient stock management, reduces manual errors, and accelerates the retrieval of items, thereby optimizing warehouse operations.

Optimize Storage Data

By seamlessly integrating with Warehouse Management Systems (WMS), RFID enhances storage data accuracy and accessibility. This integration enables dynamic inventory management, improved picking accuracy, and streamlined replenishment processes, leading to enhanced operational efficiency.

Ensure Warehouse Safety

RFID technology plays a crucial role in ensuring warehouse safety by monitoring the movement of assets and personnel in restricted areas. By providing real-time tracking and visibility, RFID enables proactive risk mitigation measures, promotes adherence to safety protocols, and enhances overall workplace safety.

Considerations for RFID Implementation

While the benefits of RFID in warehouse management are substantial, several considerations must be addressed during the implementation phase:

Cost Considerations

The initial investment in RFID infrastructure, including tags, readers, and software integration, can be significant. However, the long-term benefits in terms of operational efficiency, inventory accuracy, and labor savings often justify the upfront costs. Moreover, advancements in RFID technology and economies of scale have led to cost reductions over time.

Standardization Challenges

Achieving compatibility and standardization across RFID systems, especially in multivendor environments, can be challenging. Addressing these issues requires careful planning, collaboration, and adherence to industry standards to ensure seamless integration and optimal performance. Connecting with seasoned RFID solution providers and industry groups can assist in effectively tackling these challenges.

Implementing RFID Technology in Warehouses

Implementing RFID technology in warehouses requires a strategic approach tailored to specific operational requirements:

Assessment & Planning

Conduct a comprehensive assessment of existing processes, infrastructure, and technology readiness. Develop a detailed implementation plan that outlines objectives, timelines, resource allocation, and performance metrics. Consider factors such as warehouse layout, inventory characteristics, and workflow dynamics to design an RFID solution that aligns with organizational goals.

Pilot Testing

Initiate small-scale pilot projects to validate RFID technology in real-world warehouse environments. Evaluate performance, identify potential issues, and refine the system before full-scale deployment to minimize risks and optimize outcomes. Engage stakeholders across departments to gather feedback and ensure buy-in throughout the implementation process.

Integration with Existing Systems

Seamless integration with existing Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) software, and other operational platforms is crucial for maximizing the benefits of RFID technology. Ensure compatibility, data integrity, and interoperability to facilitate smooth workflows and data exchange. Leverage Application Programming Interfaces (APIs) and middleware solutions to bridge communication gaps between disparate systems.

Common RFID Equipment

Handheld RFID Scanners: These portable devices are commonly used for inventory management, asset tracking, and retail applications. They allow users to capture RFID tag data quickly and efficiently while moving through a space.

Fixed RFID Readers: Fixed RFID readers are stationary devices typically mounted at entry/exit points, conveyor belts, or specific zones within a facility. They provide continuous monitoring and data capture of tagged items as they pass through designated areas.

Mobile RFID Readers: Mobile RFID readers are integrated into handheld devices such as smartphones or tablets. They offer flexibility and mobility, allowing users to scan RFID tags remotely and access real-time data from anywhere within a facility.

Wearable RFID Scanners: These scanners are worn by workers, usually in the form of wristbands or attached to clothing. They enable hands-free operation, making them ideal for applications such as order picking, inventory management, and logistics.

RFID Gate Readers: RFID gate readers are installed at entry/exit points or specific locations within a facility to automatically capture tag data as items pass through. They are commonly used for inventory management, access control, and security purposes.

Desktop RFID Scanners: These compact devices are designed for desktop or countertop use, making them suitable for applications such as document tracking, library management, and retail point-of-sale (POS) systems.

These are just a few examples of common RFID scanners available on the market. The choice of scanner depends on factors such as the specific application, required features, scanning range, mobility requirements, and budget constraints.

Mercom is Here to Help!

Ready to optimize your RFID equipment for peak performance? At Mercom, we've got you covered with a comprehensive suite of services tailored to your needs. Whether it's hardware repair, asset management, refurbished equipment, or staging and deployment, our expert team is equipped to ensure your RFID technology operates seamlessly. Don't let equipment downtime or inefficiencies hold you back. Contact us today to discover how Mercom can elevate your RFID operations to new heights.

What is ‘End of Life’ for IT Hardware?

Wed, 15 May 2024 15:27:54 GMT

Written by: Mercom

When your tech can’t keep up with the latest updates or is no longer supported by its manufacturer, it may seem like it's approaching the end of its life sooner than expected. Although this realization can be frustrating, as hardware nears the end of its life cycle there are several problems and questions that need to be addressed. That’s why it’s important to stay ahead of the game and strategically plan for technology upgrades or replacements before critical issues arise.

In this blog, we’ll discuss the risks of your business relying on hardware that’s reaching its ‘End of Life’, the potential vulnerabilities they present, ways to push back the expiration date, and how to navigate the inevitable search for alternatives or third-party maintenance providers.

What is EOL?

EOL, or 'End of Life,' is a term used to label the final stages of a product's life cycle, often indicating that the product is outdated, no longer supported by its manufacturer, and may not be compatible with your current hardware needs. When a product hits EOL, you’ll often find you're on your own, without official manufacturer support or updates. You may face difficulties in troubleshooting, and your system could be exposed to security vulnerabilities. EOL doesn't just signal the end of a product's useful life but also the beginning of a challenging phase for you as a user, with potential consequences such as increased security risks, software incompatibility issues, and a higher likelihood of system failures.

Companies establish EOL policies to prepare for such scenarios. They analyze the costs and benefits of continuing with EOL hardware versus acquiring newer hardware. Your options might include sourcing hard-to-find parts, cost analysis, or working with third-party maintenance providers like Mercom. It's a tough decision, but understanding EOL and planning accordingly is a crucial part of managing your hardware effectively.

Potential Risks with Reaching End of Life

Here are four potential risks of EOL that you need to be aware of:

Security Vulnerabilities:

EOL brings an end to security updates, leaving your hardware exposed to cyber threats. Without manufacturer support, unpatched vulnerabilities make your system a target for breaches, jeopardizing sensitive hardware, important files, and sensitive documents.

Lack of Support:

Troubleshooting also becomes challenging without manufacturer assistance. The absence of dedicated support can lead to extended downtime and hinder your ability to connect with new hardware or devices. However, manufacturers sometimes use EOL equipment to push companies into buying their new hardware. In these cases, there is often still support available from third-party support companies.

Performance Issues:

Compatibility problems with newer hardware versions result in slower processing speeds and system inefficiencies. Failing to keep up with evolving hardware standards puts your organization at a competitive disadvantage.

Replacement Parts:

Manufacturers will not supply replacement parts for EOL equipment. Still, third-party support companies will often have access to them and can repair and support EOL hardware for years after the manufacturer has stopped doing so.

Preparing for EOL

Understanding the potential risks associated with EOL is only half the battle; you must also be well-prepared for when your hardware hits this critical stage. Preparing for EOL means staying ahead of the curve, and anticipating problems before they occur.

When preparing for EOL, ensure to regularly review your system's shortcomings. Keep pace with newer products that could serve as potential replacements. It's crucial to remember that EOL often comes years after production. Establish a sound EOL policy. Determine when your equipment can no longer be effectively maintained and weigh the cost-benefit decisions for acquiring newer hardware. Consider how to dispose of your old hardware in an environmentally friendly manner.

Third-Party Solutions for End of Life

Facing the challenges of EOL hardware or software doesn't mean you're out of options; third-party solutions can breathe new life into your tech, ensuring continued productivity and security. These solutions can come in various forms, from maintenance providers who can optimize and source hard-to-find parts, to those offering proactive maintenance software. Here are four ways third-party providers like Mercom can help:

Offer general availability of hard-to-find parts for EOL hardware.
Ensure your EOL hardware still meets productivity and security requirements.
Ability to repair your EOL hardware, even when the official support has ended.
Extend the lifespan of your EOL products, allowing you to get the most out of your tech investments.

Examples of End of Life for Hardware

As you delve into third-party solutions for your end-of-life (EOL) products, it's important to note that they help extend your hardware's life rather than provide repairs. For example, if your business relies on aging barcode hardware, while it may still technically function, issues like diminished speed and incompatibility with modern systems can arise. However, with Mercom's comprehensive maintenance and upgrade services, we can revitalize your aging equipment, ensuring it remains compatible and efficient in today's technology landscape.

By partnering with Mercom, you not only mitigate the risks associated with aging hardware but also optimize your investment by prolonging the lifespan and performance of your equipment. Our tailored solutions ensure that managing the life cycle of your hardware isn't just a matter of maintenance; it's a strategic opportunity to enhance the efficiency and security of your operations.

The Bottom Line

EOL can be an expensive undertaking, especially when it concerns a product you heavily rely on. But remember, it's an inevitable stage in a product's life cycle. It's crucial to stay informed, understand the risks, and be prepared with alternatives. Whether it's seeking third-party hardware maintenance/repair or considering new hardware, you've got options. Stay ahead of the game, and you'll navigate the EOL phase like a pro.

Mercom Is Here to Help

Mercom is dedicated to providing seamless solutions for your outdated printers, barcode equipment, and more. Don't let obsolete technology hinder your business’ progress – take decisive action today. Our team at Mercom is ready to guide you through the process of upgrading, replacing , or optimizing your EOL hardware , ensuring your operations remain efficient and secure. Make the smart choice for your business's technological evolution. Contact Mercom now, and let's embark on a journey toward a future-proof and streamlined hardware infrastructure. We keep your IT on!

Zebra GK420d Troubleshooting Tips

Fri, 10 May 2024 19:32:52 GMT

Written by: Mercom

The Zebra GK420d printer (and similar models) is a cost-effective and popular printer. It’s used in a variety of industries for many applications, including retail and shipping labeling and hospitals.

Similar models, including the GX430d, GX430t, GK420t, and ZP500 printers, may also encounter the technical difficulties described here.

Zebra printers like the “Zebra GK420d” can run into common wear and tear problems (like any product) over time. Technical problems that arise can be difficult to identify, but easy to fix. Our troubleshooting guide is sure to help with issues.

Whether you're a seasoned user or a newcomer to the Zebra GK420d or similar models, navigating through Zebra printer issues can be a challenging process. For maintaining your printer's lifespan and ensuring a seamless printing experience, troubleshooting is an essential process. In this guide, we dive into eight problems users might encounter, helping you to quickly recognize problems, their symptoms, causes, and solutions.

Label Feed Button Issues

Label feed button issues with the Zebra GK420d printer may cause various printing problems. The feed button might not work, and sometimes paper won’t feed consistently, causing interruptions in the printing process. The printer might not always respond as expected when you try to feed labels. These problems may occur because of a build-up of dirt or debris gathered around the button, a worn-out or damaged button, or there may be other issues inside the device. Recognizing these symptoms and promptly addressing the underlying causes through cleaning, maintenance, or professional consultation ensures efficient and reliable label printing.

Debris Accumulation:

Problem: Visible debris or sticky residue around the feed button.
Solution: Thoroughly clean the button and surroundings with a soft, lint-free cloth.

Mechanical Wear:

Problem: Visibly worn or damaged label feed button.
Solution: The printer needs to be repaired by a trained Technician.

Internal Mechanism Issues:

Problem: Persistent malfunctions despite external cleaning.
Solution: Consult a professional repair company like Mercom , for a detailed inspection.

Printhead Problems

Issues with the printhead on the Zebra GK420d printer can lead to poor print quality, impacting how clear and consistent the labels look. Some of the issues that can cause this are shown below, but sometimes the print head just wears out and will need to be replaced by a qualified technician. Users may notice uneven darkness levels, faded or missing images, and error messages related to the printhead. Causes may include dust or debris accumulation on the printhead, adhesive residue affecting print quality, the use of incorrect label types, or issues with the print roller. Implementing effective solutions such as regular cleaning, label verification, timely maintenance , and professional consultation ensures optimal print quality and reliable label printing.

Dust or Debris Accumulation:
Problem: Visible dust or debris on the print head.
Solution: Gently clean the print head using a dry swab to remove contaminants.
Adhesive Residue or Contaminants:
Problem: Sticky residue on the print head affecting print quality.
Solution: Use an alcohol-moistened swab to break up adhesives, followed by a dry swab to remove streaks.
Incorrect Label Type:
Problem: The use of incompatible labels.
Solution: Verify and ensure that only labels recommended by the printer's manufacturer are being used.
Print Roller Issues:
Problem: Uneven or inadequate pressure from the print roller.
Solution: Clean the print roller with an alcohol-moistened swab and adjust or replace it if necessary.

Incorrect Printer Settings

Inaccurate settings on the Zebra GK420d printer, including print preferences and configurations, can result in performance issues. Users might encounter problems like printing errors, label misalignment, or poor print quality. This can be caused by default settings, recent driver installations, or print darkness level issues. To resolve these issues, consider recalibrating the printer, installing driver updates, and adjusting print quality settings for optimal printer functionality and high-quality output.

Default Settings Issues:
Problem: Incorrect printer settings affecting printer behavior.
Solution: Verify and adjust printer settings to match the desired configuration.
New Driver Installation Problems:
Problem: Encountering problems after installing a new printer driver.
Solution: Install the driver before connecting USB, and configure settings during installation.
Print Darkness Level Adjustment:
Problem: Incorrect darkness settings affecting print quality.
Solution: Adjust darkness settings in the driver for optimal print quality.

Malfunctioning Gap Sensor

A malfunctioning gap sensor in the Zebra GK420d printer can disrupt the spaces between labels, leading to printing errors. Users may encounter issues such as misalignment, inconsistent label spacing, or printing interruptions. Causes can include sensor contamination, physical damage, or misconfiguration. To ensure accurate label printing and avoid disruptions try cleaning sensors, conducting visual inspections, and making necessary adjustments to the gap sensor.

Sensor Contamination:
Problem: Contaminants affecting the gap sensor's functionality.
Solution: Clean the gap sensor using a dry swab to remove dust or debris.
Physical Damage to the Sensor:
Problem: Visible damage or wear on the gap sensor.
Solution: Consider professional inspection for potential printer repair.
Misconfiguration Issues:
Problem: Incorrect settings impacting the gap sensor's performance.
Solution: Adjust sensor settings and configurations for precise label identification. Again, this solution may need to be carried out by a trained Technician.

Power Issues

Power issues with the Zebra GK420d printer can prevent the device from starting up, causing printing delays. Users may encounter situations where the printer remains unresponsive or fails to power on. Causes can range from power cable issues to problems with the printer's internal components. Try checking the power supply, testing different cables, or seeking professional assistance to fix power issues and consistent printer performance.

Power Cable Problems:
Problem: Issues with the power cable affecting the electrical connection.
Solution: Try a different power cable to rule out cable-related problems.
Power Outlet and Printer Connection:
Problem: Incorrect power outlet connection or issues with the printer's power source.
Solution: Verify the power outlet and ensure the printer is properly connected.
New Printer Setup:
Problem: Power on issues in a new printer.
Solution: Check the power cable, verify the power source, and consider replacement if the printer is new.

"Printer Not Found" Message on the Computer Screen

A "Printer Not Found" message on the computer screen with the Zebra GK420d can have many causes. Users may experience disruptions in communication between the computer and printer, leading to unprinted labels. Causes can include power issues, USB cable problems, or incorrect labels. To make sure everything is working smoothly, double-check the power and cable connections, make sure the correct type of labels are being used, and verify USB connections.

Power and Cable Connections:
Problem: Power or USB cable issues affecting communication.
Solution: Confirm proper power supply, test different cables, and ensure secure USB connections.
Label Presence:
Problem: Missing or incorrect labels in the printer.
Solution: Ensure labels are loaded correctly, and the printer recognizes label presence.

Blank Labels Scrolling Through

Continuous scrolling of blank labels through the Zebra GK420d printer can lead to material wastage and disrupt the printing process. Causes can include dirty or faulty sensors, incorrect label loading, or problems with the printhead. To troubleshoot potential problems cleaning the sensor, ensuring that the proper labels are used, and addressing printhead issues can help improve label movement and optimize printing.

Sensor Issues :
Problem: Contaminants affecting the sensor's ability to detect labels.
Solution: Clean the sensor window using a dry swab, and if necessary, use an alcohol-moistened swab to remove stubborn contaminants.
Incorrect Label Loading:
Problem: Labels loaded incorrectly or the wrong type of labels, leading to continuous scrolling
Solution: Ensure labels are loaded properly, with the roll unrolling from the bottom, and the printing surface facing up.
Print Head Issues:
Problem: Problems with the printhead affecting label printing.
Solution: Verify the print head's condition, clean it if necessary, and seek professional assistance if issues persist.

Media Roll Holder Spacing Issues

Encountering spacing issues with the media roll holders in the Zebra GK420d printer can lead to misalignment problems during label printing. Users may observe labels not feeding correctly or inconsistent spacing between labels. Causes can include out-of-alignment media roll holders or improper loading. Adjusting the spacing using the adjustment wheel ensures proper alignment and consistent label feeding.

Misadjusted Media Roll Holders:
Problem: Media roll holders are not properly spaced for the labels.
Solution: Roll your finger over the adjustment wheel below where the labels hang to move the holders closer or further apart, ensuring the correct distance for optimal label feeding.

Enhance Your Zebra GK420d Printing Performance with Mercom!

Unlock the full potential of your Zebra GK420d printer with Mercom's troubleshooting guide. From tackling label feed button issues to addressing power issues, we provide tailored solutions for a seamless printing experience. Although the GK420d is an older model printer, it still has a large installed base in retail, medical facilities, and shipping companies. Trust Mercom for expert hardware repair services and ensure your printer operates at its peak. Troubleshoot confidently – Choose Mercom for unmatched expertise!

What is Hardware Lifecycle Management?

Wed, 27 Mar 2024 13:43:26 GMT

Written by: Mercom

Hardware Lifecycle Management (HLM) refers to the planning, procurement, deployment, maintenance, upgrading, and disposal of IT hardware within an organization. This approach aims to optimize the efficiency, reliability, and longevity of hardware assets throughout their entire life cycle. HLM is crucial for businesses to make informed decisions, maximize the return on investment (ROI) for hardware, and ensure that their IT infrastructure supports the evolving needs of the organization.

Benefits of Effective Hardware Lifecycle Management:

Cost Saving

Proactive management throughout the hardware lifecycle is important for organizations seeking significant cost savings. Businesses can effectively reduce unexpected costs associated with downtime and emergency repairs. Regular inspections, preventative maintenance, and continuous monitoring enable the early identification of potential hardware issues, mitigating financial repercussions. This not only minimizes the urgency and associated costs of immediate interventions but also ensures everything is operating, enhancing overall efficiency and productivity.

Enhanced Performance

Regular maintenance and upgrades are crucial in optimizing hardware performance and supporting efficient business operations. Through routine activities like inspections and software updates, potential issues are identified early. Timely upgrades ensure peak efficiency, preventing performance bottlenecks and contributing to a seamless and high-performing IT infrastructure. This commitment to ongoing maintenance and upgrades is key to sustaining hardware excellence and fostering overall business efficiency.

Improved Security

Incorporating necessary security updates and measures as part of a well-managed hardware lifecycle minimizes vulnerabilities and protects sensitive data. This proactive approach ensures a robust security posture, mitigating potential risks and safeguarding critical information.

Sustainability

Proper disposal practices contribute to environmental responsibility, aligning your company with eco-friendly initiatives. By adopting responsible recycling and repurposing methods at the end of a hardware's life cycle, your organization actively participates in reducing electronic waste and promoting sustainable practices. This commitment to environmental stewardship enhances corporate social responsibility and aligns with the growing importance of eco-conscious business operations.

Phases of Hardware Lifecycle Management:

Planning Stage

Before acquiring any IT hardware, a comprehensive plan must be in place. This involves understanding current and future business needs, assessing technology trends, and creating a roadmap for hardware acquisition and management.

Procurement

This phase involves selecting the right hardware based on the established plan. It includes negotiating with vendors, considering budget constraints, and ensuring compatibility with existing systems.

Deployment

Successful deployment involves strategic installation and configuration of hardware components. This phase aims to minimize disruptions to business operations while ensuring optimal performance.

Hardware Maintenance

Regular maintenance is crucial for preventing unexpected breakdowns. This phase includes routine inspections, software updates, and addressing any issues to keep the hardware functioning efficiently.

Upgrading Hardware

Technology evolves rapidly, and upgrading hardware is essential for staying competitive. This phase involves identifying outdated components and replacing or upgrading them to meet current performance standards.

Disposal

Proper disposal at the end of a hardware's life cycle is vital for environmental sustainability. This includes recycling or repurposing components and securely erasing data to prevent security risks.

Mercom is Here to Help!

Elevate your IT experience with Mercom – your trusted partner for comprehensive hardware solutions. From strategic planning to seamless deployment and refurbished hardware, we ensure the longevity and optimal performance of your IT assets. Contact us today for innovative and reliable IT repair and lifecycle management. Let your success be powered by Mercom.

What Is Third-Party Maintenance? Explore the Process and Its Benefits

Tue, 06 Feb 2024 21:37:36 GMT

Written by: Mercom

In the ever-evolving realm of technology management, businesses today find themselves in a continual pursuit of strategic solutions to optimize their IT operations. One such solution that has gained prominence is Third-Party Maintenance (TPM), a strategic approach to IT infrastructure support that diverges from traditional manufacturer-centric models. As a cost-effective alternative, TPM introduces a host of benefits that extend beyond conventional support frameworks, providing organizations with a sophisticated approach to managing their critical hardware and software assets.

Third-Party Maintenance Explained (How It Works)

At its core, TPM involves the outsourcing of IT infrastructure maintenance and support to specialized service providers distinct from OEMs. This shift gives businesses more freedom and control over their tech setups. TPM providers cover everything from asset management, and depot repairs to the deployment of new hardware, often with service plans that can be customized to suit each company's unique needs. Oftentimes, a third-party solution is ideal when original equipment is past its manufacturer warranty or when companies need a more affordable solution for their maintenance and repairs .

The process begins with a comprehensive assessment of your business’ existing hardware assets. Armed with technical expertise, a TPM, like Mercom, will then develop tailored service plans that encompass support and repair of all IT hardware. The plan can include everything from simple depot repairs to advanced exchange, hardware deployment, and even help desk support.

This collaborative and client-centric approach distinguishes TPM from traditional OEM-centric models, presenting organizations with a more agile and cost-effective solution for managing their critical technology infrastructure.

Exploring the Benefits of TPM

There are many benefits to using a third-party maintenance solution to keep your fleet running smoothly. First and foremost, third-party maintenance plans allow you to extend the lifespan of your current equipment, which can save you a lot of money in the long run. Unlike traditional vendors that might suggest premature upgrades, third-party maintenance plans enable you to maximize the value of your current assets.

From there, having your hardware and IT equipment running also keeps your business running so you can avoid costly downtime. For many businesses, IT downtime has to be minimized. With Mercom’s Advance Exchange plans we offer same-day, overnight shipping to replace defective hardware. Our cost-effective depot repair services have an average turn-around time of 5 to 7 days, and quality is assured with our industry-leading warranties.

In addition to cost-effectiveness, a TPM brings flexibility to your maintenance strategy. Customized service plans mean you can tailor support to suit your organization's specific needs. Whether it's addressing unique hardware characteristics or working within budget constraints, a TPM's adaptability ensures you get the right level of service. This flexibility is especially valuable in fast-paced business environments where IT needs can change rapidly.

The Importance of TPM in Equipment Life Cycle

So, what kind of support and maintenance does your equipment need? Ultimately, this will vary depending on the type of equipment your business uses, its brand, and how old the equipment is. Regardless of age, third-party maintenance can play an important role in extending the life cycle of your equipment.

First 3 Years

In the initial years of equipment life, warranty support is typically accessible through the original manufacturer. This assistance may come bundled with new equipment, or it might be available for separate purchase.

At Mercom, we can manage the warranty process for you. For some manufacturers, such as Epson, we can handle all warranty repairs in-house. For others we can repair out-of-warranty equipment in-house, and process warranty repairs on your behalf with the manufacturer. This gives our customers a single contact for all their maintenance support.

4 to 6 Years

Typically, by the four-to-six-year mark, any support and/or warranty provided by the original equipment manufacturer is tapering off or may have concluded altogether. During this time, most equipment and hardware is still new enough that it should run reliably. However, some types of devices may be more prone to issues around this time—which is why having a third-party maintenance plan in place is a good idea.

7 Years and Older

After about seven years most devices will have reached the end of their manufacturer support, but IT hardware can work well way beyond this point and third-party support is an excellent option. If this older hardware still provides the functions you need then TPM will extend its life and it is a cheaper option than buying new equipment.

Selecting the Right TPM Provider

If your business is looking for a third-party maintenance provider, there are a few things to keep in mind as you shop around to make sure you end up with the best support.

Start by seeking TPM providers that are able to service and repair the specific brands and types of equipment that your business uses. At Mercom, we work on a wide range of hardware including barcode and POS equipment, handheld devices, laptops, printers, and more, from some of the biggest names in the tech industry, like HP, Epson, Honeywell, Zebra, and more.

Ideally, your TPM provider should have plenty of experience providing maintenance and repair services to businesses like yours. At Mercom, we have more than 25 years of experience in asset management and hardware maintenance, so you can rest assured that we have what it takes to service your fleet.

Mercom also takes a lot of pride in handling all your maintenance needs from start to finish. From pickup and shipping to delivering your equipment back to your business, you never have to lift a finger. Ready to learn more about what Mercom's third-party maintenance solutions can do for your business? Get in touch with our team today to get started!

Step-by-Step Zebra Printer Troubleshooting Tips

Mon, 05 Feb 2024 18:47:06 GMT

Written by: Mercom Team

No matter what industry your business operates in, having a reliable fleet of printers is essential. Unfortunately, printer and other equipment malfunctions can grind your operations to a halt, costing your company money while potentially tarnishing your reputation with customers.

If your business relies on Zebra printers to keep things running smoothly, the good news is that this printer brand tends to be one of the more reliable on the market. Unfortunately, this doesn't mean that Zebra printers aren't prone to their fair share of problems.

By understanding some of the most common Zebra printer issues and how to troubleshoot them, you can more confidently determine whether you want to tackle your own repair or turn to a trusted professional for assistance.

Common Zebra Printer Problems

There are a handful of issues that are most commonly reported with different Zebra printer models. One of the most common issues is that of the printer not being recognized by other devices. This includes computers or devices that were previously connected to the printer. This issue can affect any printer connected to a network, but specifically, reports of Zebra ZQ620 and Zebra ZD410 not printing are relatively common (and frustrating).

Zebra also offers a line of thermal label printers that are used by many businesses to print shipping labels. However, some users have reported Zebra printers not printing full labels or thermal printers not printing clearly. This seems to be an especially common issue among Mac IOS users.

Some other common issues that users have reported with different Zebra brand printers include paper jams, poor print quality, calibration issues, and ribbon errors . If you're experiencing any of these, you're not alone.

Diagnosing Zebra Printer Issues

The first step in tackling a problem with your Zebra printer is to diagnose the issue and its potential cause. For example, if you're dealing with a paper jam, potential causes that you should consider include:

Incorrect media (paper) loading
Mechanical issues
Bad printhead
Dirty or damaged printer rollers
The wrong type of media

Likewise, if you're experiencing calibration issues (such as misaligned labels or skewed label printing), then some potential causes may include:

Dirty sensors
Worn out rollers
Bad print head or incorrect print head pressure

Still having connection issues? If you're having trouble getting your Zebra printer to connect to another device, consider the following diagnoses:

Outdated or incorrect printer drivers
The printer is set to “sleep” mode
Network issues (lack of bandwidth or slow network connection)
Incorrect printer settings

Troubleshooting Zebra Printer Errors

Once you've figured out what's wrong with your printer and have some ideas about what might be causing the issue, you can start troubleshooting your Zebra printer. During this critical step, you will explore some possible solutions for getting your printer working as it should once again.

If you've been dealing with frustrating Zebra printer paper jams, consider whether you believe the potential cause to be worn-out rollers, incorrect media, or mechanical issues.

For example, if you think the issue may be related to the type of media being used, check to ensure that the label(s) you're loading are compatible with your model of printer. If so, ensure that the labels are being loaded properly into the printer and that there are no obstructions. It can tempting to cut corners by buying cheap printer labels, but these can cause printer problems, so use only high-quality labels.

In many cases, adjusting the position of the label sensor or calibrating the printer can help with paper jams and related problems.

What if you're dealing with a frustrating case of poor print quality? Your labels may be coming out unreadable or missing barcodes, and you may not be able to use them to ship your items. If this is the case, you can try troubleshooting Zebra print quality problems by:

Cleaning the print head with a clean, lint-free cloth and a small amount of isopropyl alcohol.
Adjusting the darkness settings within the printer software.
Updating all firmware and/or drivers (where applicable).

Maintaining Print Consistency: Labels and Ribbons

Blurry labels, labels that have only been printed partially, and other consistency issues are commonly reported with Zebra brand printers. These problems can be frustrating because they can have a direct impact on your company's ability to print shipping and other labels, which may actually prevent you from getting products out to your customers on time.

Most often, issues with print consistency in Zebra printers are related to the labels/media being used and/or the ribbons on the printers themselves.

To address these issues, start by making sure that your Zebra printer has all of its software and drivers up-to-date. Another important thing to check is the speed settings on your printer. When in doubt, you can always decrease the printing speed to see if that results in an improvement in print quality.

Likewise, other troubleshooting efforts (such as cleaning print heads and trying a different type/size/brand of label) may also be effective.

Unfortunately, if the print head is bad on a Zebra printer then this normally should be handled by a professional . Print heads are typically an expensive part and replacing it can be a complex job that requires precision and care. The good news though is that replacing the print head is still a very cost-effective repair, and is much cheaper than replacing the printer.

Keep Your Printers Running Smoothly With Help From Mercom

While Zebra label printers and scanners do tend to be quite reliable, the reality is that any machine can run into problems over time—especially with heavy use. Whether you're dealing with connection problems, print quality issues, paper jams, or anything in between, the good news is that the Mercom team is here to help.

With over 25 years of experience servicing and repairing Zebra printers , our technicians can handle the diagnosis, troubleshooting, and repair services that you need to get your printer back in business. Get in touch with us today to learn more about our repair services or to explore our asset management program. We look forward to helping your business run more smoothly!

Direct Thermal vs. Thermal Transfer Printing

Thu, 07 Dec 2023 19:09:44 GMT

When it comes to label and barcode printing, two prominent technologies often come into play: Direct Thermal Printing and Thermal Transfer Printing. In this article, we will clarify the differences between these methods, explore their respective strengths and weaknesses, and help you make an informed decision on which one suits your needs.

What is Direct Thermal Printing?

Direct thermal printing operates on a simple mechanism. When a direct thermal label or paper passes through the printer, the print head applies heat to the surface, which activates the thermally sensitive paper. This creates images and text without the need for ink, toner, or ribbons. It works effectively for short-term applications, like receipts or event tickets, where longevity isn't a primary concern. The direct thermal process offers fast, convenient printing, making it ideal for applications that require immediate results, such as point-of-sale transactions .

What is Thermal Transfer Printing?

Thermal transfer printing is a bit more intricate. It involves a thermal transfer ribbon, typically made of wax, wax-resin, or resin. The printer's print head applies heat to this ribbon, which then transfers the ink onto the label material, typically a paper or synthetic material. The ink adheres to the label's surface, resulting in durable and long-lasting prints. This method is ideal for applications where the printed labels must withstand environmental factors such as moisture, heat, and chemicals. This makes for a product that is a great fit in manufacturing and logistics industries.

Pros and Cons of Direct Thermal Printing

Direct thermal printing has several advantages. It is a cost-effective method because it doesn't require ribbons, ink, or toner, which can significantly reduce ongoing operational expenses. This cost-effectiveness makes it a preferred choice for businesses with high-volume labeling needs.

However, there are limitations to direct thermal printing. Labels produced through this method are sensitive to environmental factors, such as heat and sunlight. Prolonged exposure to these elements can cause the labels to fade over time, making them less suitable for long-term applications. Additionally, direct thermal labels may not provide the same level of durability as thermal transfer labels, which limits their use for certain industrial or outdoor applications.

Pros and Cons of Thermal Transfer Printing

Thermal transfer printing offers several advantages. One of the key strengths of this method is its versatility. It can print on a wide range of materials, including synthetic labels, paper, and even fabric. The printed labels are highly durable and resistant to various environmental factors, such as moisture, UV exposure, and extreme temperatures. Thermal transfer printing is a reliable choice for labels that require longevity and can withstand harsh conditions.

However, there are some limitations to consider. Thermal transfer printing is often more expensive than direct thermal printing due to the additional cost of ribbons and more complex printing equipment. Businesses may need to invest in thermal transfer-specific printers, which could result in a higher initial capital expenditure. Additionally, thermal transfer printing can be a bit more complex and may require a learning curve for those new to the technology. This makes it a better fit for applications where label longevity and resilience are crucial.

Choosing Between Direct Thermal or Thermal Transfer

Selecting between direct thermal and thermal transfer printing methods is a critical decision with implications for your specific industry. The choice hinges on the functionality and durability you require for your labels and the conditions your products or materials will face in your industry.

For industries such as retail and healthcare, where labels need to provide quick, short-term information, direct thermal printing is often sufficient. This method delivers cost-effective, immediate results without the need for replacement ink, ribbons, or extensive maintenance.

Conversely, industries like manufacturing, logistics, and outdoor applications need a rugged, long-lasting, and durable printer. Thermal transfer labels, with their higher resistance to harsh environments and longevity, excel in these scenarios.

In summary, the choice between direct thermal and thermal transfer printing is not just about the printing method but about selecting the right tool for your industry. Analyze the specific requirements of your application, the conditions your labels will face, and your budget constraints. By understanding how these printing methods align with the functionalities and the durability that your industry needs. If you are looking for some refurbished direct thermal or thermal transfer printers, please contact us today!

Quality Printer Repairs and Refurbished Equipment

Mercom leads the way in providing printer solutions, combining expertise tailored for technical professionals and everyday users alike. Whether you require a minor or significant repair for your direct thermal or thermal transfer printer, our team is poised to provide assistance. With a 25-year track record, we recognize the significance of preserving and fixing vital equipment. Rely on Mercom to guarantee quality repairs and provide you with certified refurbished equipment .

Zebra ZT230 “warning ribbon in” Error and Tips to Fix It

Wed, 27 Sep 2023 18:57:22 GMT

In the world of IT hardware management, a printer's smooth operation is essential. A common malfunction of the Zebra ZT230 printer is the 'warning ribbon in' error. Mercom will help you determine whether this is a problem you can fix yourself , or one that you’d rather allow IT repair experts to handle.

Understanding the 'Warning Ribbon In' Error Message on the Zebra ZT230 Printer

Thermal printers such as the Zebra ZT230 require a specialized ribbon for printing ink on labels. Maintenance and proper care almost always mitigate malfunctions, however, when confronted with the "warning ribbon in" message on the printer’s display, it's an indication of either an undetected ribbon or a ribbon that's not properly installed . This message primarily surfaces when ribbon issues—ranging from incorrect installations to depletion—are present.

Potential Reasons Behind the 'Warning Ribbon In' Message on Your Zebra ZT230 Printer

Various factors may trigger the warning ribbon message on the Zebra ZT230's display:

Old and/or worn out ribbon: If the ribbon is old, or worn out this will prompt the warning message, and the printer won’t work until a fresh ribbon is installed.
Ribbon Compatibility Issues: Using an incompatible ribbon type can lead to this alert. It's important to confirm the ribbon's suitability for the printer. We have observed that sometimes cheaper, third party or non-Zebra ribbons will cause this issue too.
Print Head Problems: A compromised print head, whether scratched, damaged, or worn out, can prevent the effective transfer of ink, resulting in the error message.
Ribbon Supply Spindle: A dislodged or loose ribbon supply spindle might obstruct the printer's ribbon detection, causing the warning.
Ribbon Sensor: A damaged ribbon sensor may trigger the warning message even with a good ribbon in place.
Bad Ribbon Installation: An improperly seated ribbon can cause the warning message to display.

Guided Troubleshooting Steps:

When addressing the 'warning ribbon in' error:

Ensure the ribbon is loaded properly and aligned correctly with the print head - Ensure the ribbon is properly positioned and smoothly threaded through the printer's print head. The ribbon should be centered and without wrinkles or slack.
Check the ribbon type against the ZT230's specifications - Always use a ribbon compatible with the Zebra ZT230 printer to avoid errors. Remember, Zebra printers have two printing methods: direct and thermal transfer. While direct thermal printing uses only labels, thermal transfer printing requires both labels and a specific wax/resin ribbon.
Clean the print head to remove obstructions or debris - A dirty printhead can cause poor print quality or other issues. Clean it periodically using a lint-free cloth and a cleaning solution designed for thermal printers.
Verify the ribbon sensor for proper operation - Make sure the ribbon sensor is clean and working as it should. It's crucial for detecting the ribbon's position and movement, ensuring accurate ink application. Some of the printer sensors cannot be accessed by end-users, and these would need to repaired or adjusted by a repair technician.
Start a standard printer calibration to - If you're still seeing the warning message, try calibrating the printer. This will sometimes clear the problem. Refer to the user manual for step-by-step instructions.

Avoid These Common Troubleshooting Mistakes with the Zebra ZT230 Printer:

Overlooking Regular Maintenance: Simple upkeep, like cleaning the print head or checking ribbon supply, can significantly extend your printer's lifespan and reduce potential issues.
Using Mismatched Materials: Ensure you're using the ribbon and label materials specified by Zebra. Using the wrong consumables can not only affect print quality but can also damage the printer.
Neglecting the User Manual: The Zebra ZT230 user manual is an important resource, offering in-depth guidance on troubleshooting and maintenance. Always refer to it before taking any steps.

Next Steps if Troubleshooting Doesn't Help:

If you're still facing challenges with your Zebra ZT230, Mercom provides a range of services including refurbishment , repair, and maintenance for Zebra printers and other Zebra products . Trust our certified experts, equipped with the know-how and tools to address and resolve printer challenges.

Comprehensive Maintenance and Repair Solutions

Mercom stands at the forefront of printer solutions, offering a blend of expertise suitable for both technical personnel and regular users. Whether it's a minor adjustment or a major repair, our team is ready to assist. With 25 years of experience, we understand the importance of maintaining and repairing essential equipment. Trust in Mercom to ensure your Zebra ZT230 printer operates at its best.

Benefits of Barcode Scanning in Healthcare

Mon, 20 Mar 2023 18:27:56 GMT

When most people think about barcode scanners , they usually call to mind images of how they're used in a retail environment. Indeed, barcode scanners are utilized for everything from point of sale (POS) to stocking and inventory purposes.

But a lot of people don't realize that barcode scanners are an invaluable part of many other fields, too. Case in point: healthcare. The benefits of barcode scanning in healthcare are plentiful and this is true for a number of distinct reasons that are certainly worth exploring.

Inventory Management

One of the major benefits of a healthcare barcode scanner has to do with how they can help with inventory management. This is a concept that is critical in both private practices and in hospitals, as a single misplaced item or inventory mistake could have significant ramifications for someone's health.

With barcode technology in healthcare, hospital staff can be certain that they have the proper medicine and other supplies on-hand at all times. If they don't, they'll know about it immediately, thus allowing them to refill whatever they're low on before they actually need to use it.

Patient Information and Validation

If you've been to the hospital in the last several years, you've likely been given a wristband soon after you were admitted. On that wristband is a barcode and medical professionals use it to not only create and share patient information, but to validate it as well.

If you're in the emergency room, for example, that barcode will be scanned. Then, if you get sent down to another part of the hospital for further testing, that barcode will be scanned again. This will happen countless times throughout the day, and with good reason - it's perhaps the most efficient way for your healthcare provider to securely share this information with a necessary counterpart in real-time.

Rather than trying to pass around manila folders filled with paper documents, all it takes is a quick scan of the barcode and someone will have access to all the information they need. This allows them to not only get you through the emergency room (or even a routine visit to your primary care provider) faster than ever, but it helps provide more efficient care to everyone else who might be waiting, too.

Medication Administration

Another one of the most common ways that barcode scanning is used in healthcare has to do with a task that is always at the forefront of a professional's mind: proper medication administration.

Something that many people don't think about is the fact that all prescription medication comes along with a data matrix code on the packaging. This helps to, among other things, verify its overall authenticity. When you're using a barcode scanner (or even a smartphone with a camera and the right barcode scanning app), that data matrix code can be "decoded" in a matter of seconds. This helps make sure that the right patients are always getting the proper medication they need to help improve their own health outcomes as much as possible.

Data Security

Finally, one of the biggest advantages of barcode scanning in healthcare comes by way of significantly increased data security capabilities.

Think for a moment about the sheer volume of personal identifying information that your average patient health record contains. Now, remember that those hard copy documents can easily be misplaced or stolen if one isn't incredibly careful - potentially exposing all of that information to someone who shouldn't be able to see it.

With barcode scanners and similar types of technologies, healthcare organizations are in a far better position to comply with HIPAA and other regulations. Electronic health records by their nature were intended to help keep data secure at all times. Hospital staff members can control who has access to documents and who doesn't, how long information is stored for, where it is stored on a secure server (as opposed to a filing cabinet), and more - all so that private patient information remains that way, exactly as it should be.

What Barcode Scanners Are Used in Healthcare?

There are a variety of different manufacturers who make scanners for healthcare, but the market is dominated by vendors such as:

Zebra
Honeywell/Intermec
Datalogic

All told, barcode scanners have become an important part of healthcare over the last decade and that will continue to be true for years to come thanks to many of the distinct benefits outlined above.

At Mercom, we proudly offer a robust array of barcode scanning repair services for you to choose from depending on your needs. Whether you're talking about failures with the scanner itself, with the digital screen, with the power supply, or something else entirely, it's often more cost-effective (not to mention more efficient) to go with an experienced provider like Mercom rather than the original manufacturer. Likewise, we offer multi-vendor repairs and fast turnaround times to make sure that your equipment is back in your hands where it belongs as quickly as possible.

If you'd like to find out more information about the major benefits of barcode scanning in a healthcare environment, or if you have repair needs that you'd like to talk to someone about for your own organization in a bit more detail, please don't hesitate to contact the team at Mercom today.

Which Handheld Inventory Devices are Right for You

Thu, 02 Feb 2023 20:59:06 GMT

What are Handheld Inventory Devices Used For?

In many industries, conducting regular inventory isn't just necessary - it can often be a legal requirement. This is true in industries such as retail, healthcare, manufacturing, and warehousing.

It's important to keep in mind that while there are a wide range of hardware and software options available for this purpose, some software can only be used with proprietary or specific hardware. That can make it difficult to upgrade or even swap out your hardware after a purchase has been made, which is why making the right selection now is of paramount importance.

Types of Handheld Inventory Devices

There are a couple of different options that your business can choose to use for inventory depending on your needs. These are: Handheld, RFID or Mobile Computers; or iPads and other tablets.

iPads and other tablets in particular are often used for inventory purposes because they have a very easy and friendly user interface. However, they're not necessarily as durable as handheld devices or mobile computers and can be easily damaged. Depending on the context of your exact needs, that may not make them the best choice for you.

At Mercom, we pride ourselves on our ability to support and offer high quality IT equipment to help guarantee the current success of your business. This includes refurbished handheld inventory devices and more.

Which Device is Right For Your Business?

Obviously, there is a major cost consideration when it comes to determining which device is right for your business. If yours is a business only buying hardware for the purposes of conducting inventory, and you don't have any additional functionality that you require, there are cheaper alternatives to the major hardware suppliers such as Zebra and Datalogic .

In that case other manufacturers, with Scansku and Janam being chief among them, can handle your inventory needs quite nicely, or you can consider refurbished devices that typically come with a comprehensive warranty.

Contact Us and Learn About Our Quality Refurbished Equipment

At Mercom , we pride ourselves on our ability to help organizations like yours find the right equipment for their business needs by offering high quality refurbished equipment for handling inventory and saving you money at the same time. So keep Mercom in mind for your barcode needs - we offer high quality refurbished, cost effective hardware and service options. If you'd like to find out more information about how to select the right handheld inventory device for you, or if you have any additional questions that you'd like to talk to someone about in a more specific context, please don't delay - contact the team at Mercom Repair today .

Multi-Vendor Support and Repair Partner

Wed, 30 Nov 2022 22:25:27 GMT

Regardless of the type of business you're running, it's likely that the various types of equipment that you depend on come from a wide range of different vendors. Dell, HP, Microsoft, Toshiba, NCR - these are just a few of the many, many names that you're likely dealing with.

That, in essence, is why multi-vendor support and repair services are so important - they help make sure that no matter the issue you face and who manufactured your hardware, you always have a single company to support your break-fix needs moving forward.

What are Multi-Vendor Repairs?

Multi-vendor repair services like those offered by Mercom allow you to have all critical equipment maintained, repaired, and even refurbished by one company. In addition to those outlined above, the team at Mercom is also capable of working with equipment from manufacturers like:

Zebra
Honeywell
Datalogic
Epson
Lenovo
Apple
Toshiba
And more

How to Handle Multi-Vendor Repairs

The most important thing to understand about this process is that every OEM (original equipment manufacturer) will have its own specific warranties that you're working with - and those warranties will eventually expire.

Some might offer a warranty that lasts for three years, while others may only offer one year. If you think about all of the different types of hardware from different manufacturers that you depend on daily, and then consider that all of those warranties are likely expiring at different times, handling issues can quickly become a time-consuming and frustrating process.

All of this is ultimately why finding a partner capable of handling out-of-warranty multi-vendor repairs can reduce your maintenance headaches. You can have the confidence that comes with knowing your essential equipment is being repaired reliably and in a timely manner. It allows you to stop worrying about your technology so that you can continue to focus on your core business.

Mercom Can Help

At Mercom, we have always prided ourselves on our ability to offer quality, customized repairs that are built around the most important needs of all: yours. Regardless of what your multi-vendor repair needs happen to be, we offer flat rate pricing to assist. We also offer customized maintenance contracts which, when paired with our guaranteed turnaround times, help make sure that all of your needs are taken care of. In-house turnaround times average from three to seven days.

If you'd like to find out more information about how to handle multi-vendor support and repair or if you'd just like to discuss your own needs with someone in a bit more detail, please feel free to contact the team at Mercom today.

Benefits of Purchasing Certified Refurbished Barcode Scanners

Fri, 13 May 2022 13:26:31 GMT

Many businesses find the use of technology to be increasingly essential to their workflow. Because of incredible feats in the internet, data sharing, and office equipment industries, you can now be fully functional with all your job-critical information right in the palm of your hand.

Without the ability to track shipments, monitor inventory, make efficient updates to pricing, or organize data any business that manages physical goods at scale would come to an abrupt halt.

Many medium and large organizations in industries like healthcare, hospitality, retail, transportation, or warehousing rely heavily on handheld barcode scanners and mobile computers. They frequently use these barcode scanners to send reports, maintain inventory, quickly identify goods, and organize other pertinent information. These barcode scanners are game-changers for hundreds of different business functions from the complex data fields of a hospital chart to the rental of a car. As a busy professional, you do not have time to waste with a malfunctioning scanner

If you are looking for a more affordable and cost-effective avenue to modernize and update your hardware, consider purchasing a certified refurbished barcode scanner. Mercom supplies certified refurbished equipment to help you and your business stay current in the ever-changing world of technology at a fraction of the cost of buying new.

What Makes a Certified Refurbished Scanner?

All Mercom certified refurbished hardware undergoes a series of rigorous testing plus a QA process to ensure refurbished equipment functions optimally. In order for a device to be considered a certified refurbished product, a technician tests to ensure each device meets or exceeds the following standards:

Scanner or imager must meet original manufacturer’s specifications
LCD and touch functions operate without issue
Keypads and/or switches show minimal or no signs of wear
Wi-Fi capabilities and connectivity are functioning properly
Device battery life meets OEM standards
Parts showing damage or heavy wear must be completely replaced (housing, keys/buttons, LCDs, etc.)

When you are in the market for handheld barcode scanners, or you have barcode scanners you need replaced, consider buying refurbished models. Not only do certified products function like new, they also come at a fraction of the cost and are accompanied by a one year warranty! Managing your fleet of mobile computers and barcode scanners has never been easier.

Different Types of Handheld Barcode Scanners

There are several different kinds of barcode scanners and mobile computers. Each one has a unique advantage for you and your business depending on what you need.

Handheld barcode scanners come with a variety of different functionalities and options and they are found most often in retail stores, the hospitality industry, transportation businesses, and generally in warehouses.

Mercom offers refurbished barcode scanners and other hardware from brands such as Zebra, Honeywell, Datalogic, Epson, and Elo.

The Benefits of Purchasing Refurbished Barcode Scanners

So, regardless of what industry you are in be it retail, warehousing, hospitality, transportation, or healthcare, how does a refurbished scanner benefit you and your company? When your hardware needs to be updated, the most feasible option is to replace it, but buying the latest isn’t always the greatest.

New equipment is expensive and isn’t always an option for every business. Luckily purchasing new barcode scanners is unnecessary due to the following benefits of purchasing refurbished barcode scanners instead.

Savings

Refurbished barcode scanners and other hardware typically cost thirty to fifty percent less than the cost of purchasing those pieces of equipment new. What is better than saving money and getting updated equipment?

Guarantee

Mercom stands behind its equipment and promises to guarantee each refurbished item with a comprehensive one year warranty!

Environmental Impact

Not only can you save money and be confident in your refurbished scanner purchase, but you can also help the planet.

According to a New York Times article: Buying refurbished reduces our carbon footprint and our overall environmental impact. According to the Global E-Waste Statistics Partnership (a collaboration of the United Nations University, the International Telecommunication Union, and the International Solid Waste Association), 53.6 million metric tons of electronic waste was generated worldwide in 2019—and only 17.4% of it was collected and recycled.

Your business can always highlight this to earn customers who appreciate green-friendly companies.

The Choice is Yours!

For more than 25 years, we have offered hardware repairs , staging and deployment, managed services, and refurbished equipment for a variety of retail chains, manufacturers, and a myriad of other users. We have learned a lot in nearly three decades, and we are eager to come alongside you as you modernize your tech, refurbish your handheld barcode scanners, and update your systems.

How to Handle Your IT Hardware Maintenance When FedEx Stops Supporting You

Fri, 29 Apr 2022 21:27:42 GMT

In the near future, FedEx will be discontinuing its support and maintenance of shipping technology hardware, including barcode scanners, label makers, and other related equipment. This change affects businesses that rely on FedEx to maintain their shipping technology hardware.

Zebra label printers and Zebra Rugged Scanners are two types of equipment often used by businesses that ship many packages. These pieces of equipment have a massive return on investment and are worth repairing. So, what does support discontinuity by FedEx mean for maintenance and repair services for your Zebra equipment?

Business Disruption by FedEx Discontinuing their Repair and Maintenance Services

The recent announcement that FedEx is discontinuing its repair and maintenance services for certain types of shipping technology hardware has left many businesses scrambling to find a new provider. This change will primarily affect businesses that rely heavily on FedEx for their shipping needs, such as mega-e-commerce businesses or companies that ship large volumes of packages.

While there are other companies that provide similar services, none have the same reach or reputation as FedEx. This change could potentially disrupt the operations of many businesses, especially if they are not able to find a suitable maintenance company in time.

If you are a business owner who is affected by this change, it is crucial to start looking for a new provider as soon as possible. There are a few different things to consider when choosing a new provider.

Things to Consider When Choosing a New Provider for Repair and Maintenance Services

It may not be easy to find a new provider for repair and maintenance services when your old one discontinues its services. There are a few things you should consider when choosing a new provider.

First, you should research the different providers available . Find out what kinds of services they offer and how much they charge for those services. It would help if you also read online reviews of the different providers to get an idea of what other customers have thought of their experience.

Once you've narrowed down your choices, you should contact each provider and ask them questions about their services. Find out what kind of guarantee they offer on their work and whether or not they use original manufacturer's parts. It's essential to choose a provider that you feel confident in and that you can trust to do a good job.

Finally, you also want to be sure that the quality of service is high so that your repairs are done correctly and on time. Here is a list of things to consider when choosing a new repair and maintenance services provider:

Reputation : One of the first things you should look into when considering a new service provider is their reputation. What do others say about their quality of service? Do they have happy customers? Are there any complaints against them?

It is beneficial to find a company with a good reputation so that you can be confident in their abilities. Checking out reviews online can give you a good idea of what you can expect from a potential provider.

Experience : It’s also important to choose a service provider with experience with the type of equipment you have. They should know what they’re doing and be able to handle any repairs or maintenance needs that you have. This hardware is expensive and critical to your operations , so you will want to make sure that the company you choose is familiar with it and can do the repairs quickly and efficiently.

Price : Of course, you also want to be sure that you can afford the services of the provider you choose. Get quotes from different providers and compare prices to find the best deal.

Customer service : The provider you choose should also have excellent customer service. You should be able to get in touch with them quickly if you have any questions or concerns. They should also be responsive and helpful to your needs and concerns.

Taking the time to research your options and find a good provider for repair and maintenance services will save you time and money in the long run. FedEx's decision to discontinue its services doesn't have to paralyze your business.

There are many reputable companies out there that can provide you with the repair and maintenance services that you need. Doing your research to find the best fit for you is crucial to having a positive experience. Consider all of the factors mentioned above and take your time in making your decision so that you are happy with the company you choose.

What the Discontinuing of Support By FedEx Means for You as a Business

The discontinuing of support by FedEx means that businesses will need to find another source for maintenance and repair services for their Zebra equipment. This is where Mercom steps in as a hardware repair provider for these businesses. We offer repairs, managed services, staging and deployment, and refurbished equipment for retail chains, manufacturers, and other end users.

We have 25 plus years of experience doing high-quality repairs and maintenance for high-end mega clients. We don't do "onsite service," we do " depot repairs " on Zebra label printers and Zebra Rugged Scanners (the customer sends them in, we fix them and send them back).

The Importance of Maintaining Your Products and Services

It is crucial for businesses to maintain their products and services in order to keep their customers happy and loyal. When FedEx stopped supporting the maintenance of shipping technology hardware, it created a need for another service provider to step in and fill that void. Mercom is that service provider. We are here to help your business maintain its Zebra equipment so that you can continue to provide excellent service to your customers.

How Mercom Can Help

If you have Zebra label printers or Zebra Rugged Scanners, Mercom can help you maintain and repair them. We offer repair, managed services, staging and deployment, and refurbished equipment for retail chains, manufacturers, and other end users. We have 25 plus years of experience, and our customers include Walt Disney, Dominos, and The Men's Wearhouse.

Don't hesitate to get in touch with us today if you need help maintaining your Zebra label printers or Zebra Rugged Scanners . We would be happy to discuss our services with you and answer any questions you may have.

Pros and Cons of 'Right to Repair' for IT Hardware

Thu, 21 Apr 2022 21:31:52 GMT

The right to repair sensitive equipment has long been a complex issue with compelling arguments on both sides.

The pros and cons of right to repair (RTR) laws often focus on cost and safety. Original equipment manufacturers (OEMs) are generally against the right to repair legislation. Consumer groups, however, have long been advocates, citing costs and control.

What Is Right to Repair?

Right to repair dictates that customers, whether individuals or corporations, should have the right to bring items for repair to any repair facility . You should also have the right to repair an item yourself.

This premise is common with many older technologies, including older cars and household appliances. However, modern electronics in cars, phones, laptops, and barcode equipment have complicated the issue.

Americans today are already allowed to repair whatever they buy. Even those stickers that note that unauthorized repairs void warranties are largely unenforceable.

Pros of RTR Legislation

Advocates of RTR legislation argue that current restrictions force customers to pay more for repairs. That’s because OEM manufacturers mandate using an authorized repair shop, especially for IT hardware.

In many cases, customers choose to replace devices, often unnecessarily, rather than use an approved repair shop.

OEMs make it very difficult to make repairs. Their tricks include using proprietary screws, gluing parts together and failing to publish repair documentation. These expensive measures make it difficult, if not impossible, for owners to repair devices where they want.

Many OEMs use other means to block unauthorized repairs. For example, some equipment can detect if unauthorized repairs are made, voiding warranties.

Advocates argue that right to repair laws should address several key issues, including:

Making Information Accessible . Repair depots need manuals, schematics, instructions and software update datasheets. Software licenses should not restrict options to repair equipment and should be explicit about what is included

Parts and Tools Availability. Parts and tools needed for diagnostics and repairs should be available to third parties and individuals

Repair-Friendly Design . Equipment design should make it easy to access common systems and parts to facilitate repairs

Allowing Unlocking. Owners should have the capability to unlock, modify or adapt a device to install custom software

Advocates argue that device and equipment owners must pay for expensive repairs without much choice. In addition, OEMs plan for forced obsolescence, where they discontinue support for older versions of devices. This practice forces owners to buy newer, more expensive versions rather than repairing and upgrading older models.

Cons for RTR Legislation

However, manufacturers argue that modern machines and equipment are too complex for third party repair companies . And no one argues that properly functioning machines result in better performance.

The issue for many OEMs is that the software coding and complex designs can be damaged if not correctly repaired. Improperly repaired machines can malfunction and cause harm to users or products.

OEMs argue that poor repairs can also expose products to increased security risks. Once those security measures weaken, hackers can more easily exploit technologies and cause extensive harm to equipment and systems.

OEMs say that restricting repairs to themselves is a form of quality control. Repair depots that do not use parts of a certain quality or perform repairs poorly are a significant risk. These repairs can weaken the OEM’s brand and reputation. It’s why so many OEMs advocate that unauthorized repairs should void warranties.

OEMs also argue that the software in equipment takes extensive time and money to create. The code driving these technologies is proprietary information. Preventing unauthorized repair shops from accessing this information protects their R&D investment.

Apple Decision Seen as Major Shift

In late 2021, Apple announced a marked change in its stance on the right to repair. The company had lobbied hard against legislation that freed up repair access for years. It did not provide access to documentation or tools that allowed consumers or independent shops to exact repairs.

However, the company announced it would offer parts, tools and manuals to individual owners of two of its newer products, the iPhone 12 and iPhone 13, beginning in 2022. Users could use the tools and parts to repair cameras, batteries, and displays at first, with additional repairs opened up later in the year.

The options come with caveats. The company noted that only individual technicians should use the new options and that most owners should still use repair shops.

Where Are We Today?

The White House, Congress, and the Federal Trade Commission have all weighed in recently regarding the right to repair issues.

President Joe Biden addressed the issue in a July 2021 executive order on consumer protections. The order encouraged the FTC to prevent OEMs from stopping individuals and independent repair shops from conducting repairs. That same month, the FTC voted to approve a policy statement enforcing stricter measures against practices that made it more difficult for consumers or smaller repair shops to repair products.

That report followed a May 2021 FTC report that examined OEM objections to right to repair laws. The agency found “scant evidence to support manufacturers’ justifications for repair restrictions.” The report, however, did leave room for the intellectual property and copyright issues OEMs face.

In February 2022, a bipartisan coalition introduced the Senate Fair Repair Act. The bill mirrors legislation filed in June 2021 in the House.

The Fair Repair Act would make repair documentation, parts and tools available to independent repair shops and consumers. The language in both versions is similar.

The Fair Repair Act also allows for easily resetting the hardware locks common in consumer electronics. By allowing for more refurbished devices , the legislation reduces e-waste.

The landscape for the right to repair changes rapidly. At Mercom, we offer hardware repair and certified refurbished equipment. To learn more about our services, contact us today.

A Guide to Hardware Repair and Maintenance

Fri, 11 Feb 2022 16:23:31 GMT

You are a smart and successful Hardware Support Manager, IT Technician, Field Services Manager, or a Purchasing guy. You have a lot of things to juggle and many items that demand your undivided attention. You are busy, and you need to know that when push comes to shove, you and your team will be able to get your tasks accomplished without any unreasonable hiccups.

We understand you have a lot on your plate, and we respect how hard you work to keep your organization running like a fine-tuned machine. Because we understand this, we know that you do not have the time and money to worry about your equipment and hardware malfunctioning, breaking, buffering, stalling, crashing, or just plain refusing to work.

We want to partner with you by ensuring you are able to maximize your efficiency. Our goal is to help you make sure your hardware and equipment are operating at full capacity so you can achieve your goals without a hitch.

At Mercom , “we keep your IT on” by providing a variety of hardware repairs services to keep your organization operating at its best.

What are Hardware Repair Services?

When most people think of hardware, their minds go straight to hammers and nails. We are discussing a different kind of hardware, the IT hardware that keeps your business running efficiently. Our team of factory-trained, and experienced technicians are incredibly efficient and can repair more than 3,000 units per month.

What hardware repair services do Mercom offer?

At Mercom we offer hardware repairs services on a wide range of devices. These include barcode and POS equipment , handheld devices, laptops, printers, monitors, and circuit boards. Our warranty covers the entire unit, not only the specific issue that we repaired.

We offer repairs, managed services, staging and deployment, and refurbished equipment for retail chains, manufacturers, and other end users. In addition, we support our customers with asset management and advance exchange services. We work with customers throughout the United States and Canada.

Why are hardware repair services needed?

Most IT hardware is very durable, but it gets well used and sometimes abused. Equipment gets dropped, LCDs get broken and hardware can just stop working from general wear and tear. Rather than buy new expensive replacements it’s normally cost effective to consider repair services.

What markets use or benefit from hardware repair services?

We have talked a great deal about hardware repair services and what we do at Mercom. How can you know if you are in an industry that can benefit from our services? There are many markets and industries that benefit from hardware repair services .

Retail: If you are in leadership in the retail industry, then you will benefit from Mercom’s hardware repair for your point of sale ( POS ) equipment, printers, barcode scanners and mobile devices.

Hospitality: Restaurants and the hospitality industry are a tough environment for IT equipment. We can support all your POS equipment including printers, touchscreens, and tablets.

Original Equipment Manufacturer or OEM: We work with you to supplement your in-house teams. We offer repairs and specialized projects to meet your specific needs.

Healthcare: It’s vital to keep hardware up and running in the healthcare field. We support all types of IT here from barcode equipment, printers, laptops, and specialized biomedical equipment.

Transportation: This industry uses many printers, scanners, and other mobile devices, and it’s a tough environment! We can support and maintain all of these to keep your fleet running smoothly.

Manufacturing and Warehousing: Warehouses and manufacturing plants organize, synthesize, and process an incredible amount of information and materials. Whether it is an RFID device, smartphone, tablet, or printer when you have a deadline to meet, you need that hardware to be in optimal working condition.

Insurance: We can help support extended warranty providers on a range of commercial and home computer equipment. We repair laptops, tablets, printers and more with fast turnaround times.

There are many industries and markets that rely on IT equipment to reach goals and keep operations running smoothly. Let us help you keep those devices functioning at their best.

Don’t buy new, repair, and save!

We get it. When equipment breaks or your hardware is in need of repair, the easiest solution at the time seems to be an out with the old, and in with the new approach. We encourage you to reconsider, and trust Mercom with your next hardware repair needs. You can also see the benefts of refurbished technologies as well. If you'd rather not wait for repairs, contact us regarding our refurbished and certified equipment!

We have 25 plus years of experience and factory trained technicians. Our customers include Fortune 500 companies like Walt Disney, Dominos and The Men’s Wearhouse.

Perhaps this is a new concept, and you are not sure if repairing your devices will be better for your IT hardware than replacements. Contact us today with any questions you have regarding your market, industries, equipment, or devices for hardware repair.

Mercom is just a call away at 800-637-2668. Or click here to contact us with any questions.

We are excited to partner with you by providing your organization with exceptional hardware repair.

POS Repair and Maintenance: How to Spend Your Annual IT Budget

Fri, 04 Feb 2022 21:22:56 GMT

When your organization is creating your annual IT budget and deciding how the allocated dollars should be spent, don’t forget to set aside a good portion of your budget for repair and maintenance. Performing regular maintenance on your company’s POS systems and other IT hardware each year is important. When you budget for and schedule proper maintenance and repair, your organization will save money in the long run by avoiding expensive replacement purchases, and in the short term by keeping your uptimes high. Read on for more information about the importance of repair and maintenance from the experts at Mercom .

What is a POS System?

POS stands for Point of Sale. POS system refers to the retail technology used to help a customer checkout, whether the process takes place in person at a brick and mortar store, or online. No longer does the phrase refer only to a cash register. POS systems take in a customer’s payment, whether by cash, card, or check and log the sale your business has made.

Depending on whether the POS system functions in-person or digitally, they can be composed of the following key pieces of software and hardware: a barcode scanner; a tablet or a phone with a camera; a register; a credit card reader; a cash drawer; keyboard; display screen(s); scales; a receipt printer; and software that handles payment processing, inventory management, POS reports, receipts, and/or tipping.

How Do POS Systems Work?

An in-person POS system could include a traditional, hand-held bar code scanner, or your scanner could just be a camera on a phone or tablet. When the customer is ready to check-out, an in-person or online POS system tallies up the price owed (including taxes) and gets ready to accept payment. It also keeps track of inventory during this process, marking the item or items as sold in your inventory management system. POS Systems also produce a receipt, whether printed, digital, or both.

The Industries that use POS Systems Most:

A multitude of industries use point of sale systems in some fashion. Some of the industries with the highest need for reliable and efficient POS systems include:

retail,
restaurant,
entertainment,
salons and beauty service,
healthcare,
transportation,
manufacturing / warehousing,
OEM,
insurance,
banking,
hospitality,
housekeeping, and
consumer services industries.

How Much of my Annual IT Budget Should I Spend on Repair and Maintenance?

Do you know what percentage of your IT budget should be spent on maintenance and repairs each year? CEB, a consulting firm, recently surveyed almost 200 businesses around the world, their combined spending on IT budgets amounting to over $50 billion US dollars—and found that, on average, these companies spend 57 percent of their budget on maintenance. “Maintenance spending” included all costs associated with maintaining existing service levels, reducing IT costs, and optimizing existing IT assets.

In contrast, only 25 percent of the yearly IT budget was spent on business opportunities, for example, a new customer-facing system; 8 percent was spent on innovation, and the remaining 10 percent was spent on mandatory, compliance related spending.

The Importance of Including Repair and Maintenance Costs in your Annual Budget:

You know that the success (and sales numbers) of your organization is in large part dependent on the functionality of your point of sale system. If a customer can’t check out in person, you can’t sell them a product. If a customer can’t check out online, they’ll likely just close out your company’s website altogether and buy the same or similar product from another vendor. In either scenario, the long term effects of this negative interaction can far exceed the damage done in the single lost sale: customer frustration can tie a negative image to your brand for years in the mind of the consumer.

To avoid this dilemma, you need to start with avoiding point of sale technology breakdown. Preventative maintenance is absolutely key to getting on track. A good preventative maintenance schedule helps a business maximize the uptime of its POS systems, lower overall long term repair and replacement costs, and keep up a steady increase in sales. This may seem like more of an IT department concern than a finance department concern, but maintenance directly impacts your organization’s budget. Maintenance needs, whether preventative or corrective, play a part in the overall life span of the asset, and keep them from depreciating faster than they should be.

Performing preventative maintenance on your POS and other IT hardware systems will also help keep them working to the best of their functional ability. A slow POS system or a system that needs a manager called over to help every ten minutes means just one thing: extra-long lines, and mounting customer annoyance. You’ve worked hard to get customers into your stores—whether digital or physical. Don’t lose the sales you’ve earned to long weight times and check-out frustration!

Partner with an Expert in POS System Repair:

Looking for a partner to keep your POS hardware in great shape for years to come? The repair and maintenance experts at Mercom offer a solution to save your internal team time, money, and space for repairs as you gear up for your next busy season. Mercom offers depot repairs on a wide range of hardware, including barcode and POS equipment, handheld devices, laptops, printers, monitors, and circuit boards.

Our repair service is built around you. We offer flat rate repair pricing, or customized maintenance contracts with guaranteed turnaround times. Our technicians have an average of more than ten years in the industry working on all types of IT hardware. And what’s more: we know how crucial reliability and high uptimes are in any industry. That’s why we offer an industry leading warranty with an average repair turnaround time of 5 to 7 days.

Mercom is an industry expert with over 25 years of experience. Retail Chains with 100 to 5,000 stores rely on Mercom for repair and deployment services of their critical hardware. Contact Mercom today.

2022 NRF Show Highlights

Tue, 25 Jan 2022 22:56:46 GMT

Despite the New York City ice and snow, the January 16-18, 2022 National Retail Federation Show went on – in person! Over 800 companies exhibited new technology at the multi-day event, and a range of promising products and updates were revealed. In this post, we’ll cover what we noted as some of the most exciting highlights for retail companies at the show.

Stockers and Cleaners and Robots, Oh My!

Co-automation was a central trend of the 2022 NRF Show, with companies like Locus Robotics, AutoStore, and Ottonomy introducing robotic machinery designed to complement the work of human team members. From robotic floor cleaners, curbside delivery robots, and inventory control automation technology, be on the lookout for technology that works with your employees rather than replacing them entirely.

“Do you take Bitcoin?”

You probably don’t take Bitcoin, and hey – neither do we (yet). But the reluctance of many communities to take cryptocurrency seriously didn’t stop the wave from taking over the 2022 NRF show. Keep your eye out for names like NCR, LibertyX, and RocketFuel Blockchain, companies that aim to help your stores accept and process Bitcoin and other cryptocurrencies at point-of-sale systems and online. Is it strange? Maybe! But there are some benefits: for example, there are no chargebacks when customers use cryptocurrency, unlike credit cards.

No touching!

Companies like NCR, Accuvia Software Group, and Mashgin are leading the way for a future where customers never have to touch anything other than items they want to purchase. You’ve heard about Amazon’s cutting-edge storefronts where customers just pick up their essentials and walk out, their cards charged as they exit. These companies are working hard to bring similar AI frameworks to all retail stores.

And in a similar vein, companies like Robomart are bringing storefronts to customers’ curbsides, but not in a typical delivery sense. Robomart’s vehicles can be “hailed” via mobile app, and when the vehicle arrives, the customer can hand-pick snacks, medicines, and other essentials right from the vehicle.

Going Even Greener

“Sustainability” is proving to be more than just a buzzword. Research shows that customers, particularly younger generations, are willing to pay a premium to make sure suppliers and retailers keep sustainability salient. Presentations at the 2022 NRF show from leaders at Ikea, Walmart, and Rothy’s (a washable women’s shoes and accessories company) highlighted advice for advancing your organization’s sustainability initiatives without “greenwashing.”

Looking to Stay Ahead of Retail Technology in the Future?

Mercom offers comprehensive depot repair and support to retail chains across the country. As an industry expert with over 25 years of experience, retail Chains with 100 to 5,000 stores rely on Mercom for repair and deployment services of their critical hardware. We support all types of POS and Barcode equipment with fast turnaround times. And what’s more, we’re always staying ahead of changes in retail technology. Contact Mercom today.

The Future of Grocery Stores and Technology

Wed, 08 Dec 2021 20:34:40 GMT

The grocery store is the one place almost everyone visits, so it makes sense that it’s also where one can see exactly how much consumer-focused retail technology has changed in recent years.

Businesses are still learning what customers want in the wake of the pandemic, including touchless interactions, check-out-free concepts, and online ordering. What’s next for the future of grocery stores? And how can retail grocery stores navigate all the new technology coming their way in 2022?

Online Grocery Ordering and Home Delivery

According to research by eMarketer , tens of millions of United States consumers started shopping for groceries online for the first time ever during the Covid-19 pandemic. This practice is expected to become a permanent habit for Americans. According to a study published in early 2021, online grocery sales grew 54.0% in 2020 to reach $95.82 billion, and have already surpassed $100 billion in 2021.

Online grocery sales are projected to make up 12.4% of 2021 United States ecommerce sales, and by 2023, online grocery sales are projected to make up 11.2% of total US grocery sales. In 2020, the number of American shoppers who ordered groceries online at least once increased an astounding 42.6%, totaling 131.6 million online grocery shoppers. By 2022, eMarketer projects 51.3% of Americans will buy groceries online – that’s more than half of consumers!

Whether customers are picking up groceries “curbside,” or having groceries delivered to their home, grocery ecommerce is climbing in popularity. Technology on the consumer end of the interaction is mostly application-based. If customers are ordering from their phone, tablet, laptop or desktop, they are typically able to do so through the grocery store’s website or web-based, downloadable application.

On the business end of the interaction, companies may need extra computers, monitors, keyboards, and mouses for employees to handle the influx of orders. Some grocery stores are even using hand-held miniature computers that help employees when they’re putting together orders for customers. The hand-held devices can keep track of what’s on the list, what’s been compiled so far, and can even show employees the quickest and most efficient route through the store to check off everything on the grocery order list.

Businesses incorporating the new pick-up and/or delivery models will also need software built to handle the process and communicate with customers. Customers will need to be notified when a product is out of stock, asked whether a product can be substituted, and finally, notified when the order is ready for pick up or delivered.

Artificial Intelligence at the Grocery Store

Artificial intelligence is being implemented in grocery stores to improve the check-out process and eliminate wait times. AI can be used to determine which products a customer has loaded into their cart, replacing the scanner entirely. Foodstuffs, a grocery store in New Zealand, is already experimenting with this kind of technology. The new product they’re using is called a “SMARTCART.” It works by scanning items that customers load into the electronic cart, and charging the customer for the bill when they’re ready to “check out.” With labor shortages and the increased consumer demand for touchless interactions, this technology could prove to be very popular for grocery stores in 2022 and beyond.

The No-Check-Out Check-Out

You’ve likely heard about Amazon’s “Amazon Go,” a revolutionary grocery store that first opened in Seattle, Washington, in January of 2020. The Seattle grocery store doesn’t have a traditional check-out option at all. Instead of clerks with scanners, Amazon Go has hundreds of cameras, sensors on the ceiling, and computers monitoring what items customers take on the shelf. Amazon Go charges the customer’s credit card as they walk out of the store. Amazon has seen some success with this model and plans to open more stores across the country with the same structure.

Amazon isn’t the only one experimenting with the no-check-out check-out model, though! A Denver, Colorado grocery store, Choice Market, recently opened a 5,000-square foot store within an apartment building that also offers its customers a completely contactless experience. Like Amazon Go, Choice Market uses a mobile app and many ceiling cameras to monitor customers’ selected groceries and charge their card as they leave. Customers simply receive an email with a receipt after they’ve left the store.

Voice Ordering for Groceries

“Alexa, add a dozen eggs to my grocery order.” “Voice shopping” is the ability to order goods online through a smart speaker such as a Google Assistant speaker or Amazon Alexa. According to research by OC&C Strategy Consultants , groceries are the most common goods ordered via voice shopping, which makes sense: grocery shopping, in comparison to shopping for clothes or other goods, requires little comparison and is more routine in nature. This is a perfect match for the convenience and efficiency of voice shopping. Some grocery stores have taken advantage of this trend; Kroger, for example, has partnered with Google to allow customers to order groceries through the Google Assistant voice app, which can also be accessed on Apple and Android phones.

Inventory Robotics in Grocery Stores

A line of California grocery stores under the umbrella brand “Save Mart Companies” has begun using a robotic inventory system that autonomously audits store shelves. The result has been an increase in efficiency in product stocking and accuracy in the location of item placement on the sales floor. The robotic system is called “Tally,” made by the company Simbe. The company claims its robotic inventory system can scan up to 35,000 products a day and reduce out-of-stock problems by up to 30%. Besides, with the labor shortages of this year, employees formerly focused on inventory and stocking can be freed to assist customers.

Looking To Stay Ahead of Retail Technology in the Future?

IT Inventory Management 101

Tue, 07 Dec 2021 14:57:08 GMT

Here’s some good news: If you understand the basics of regular inventory management, you’re already well on your way to understanding IT inventory management. IT inventory management is also commonly referred to as IT asset management or IT asset tracking in the industry.

Here’s some good news: If you understand the basics of regular inventory management, you’re already well on your way to understanding IT inventory management. IT inventory management is also commonly referred to as IT asset management or IT asset tracking in the industry.

The difference between IT inventory and “regular” inventory management, however, is that IT inventory management is even simpler. With IT inventory tracking, you forgo a lot of the common headaches associated with movement of bulk goods, like the management of purchase orders, coordinating with manufacturers, and keeping your eyes on inventory from conception to sale.

You know what IT inventory management is not, but what is it, exactly? What will you need to accomplish your goal of keeping track of your IT assets efficiently and effectively? In this article, we will provide an overview of the most important aspects of IT inventory management. We’ll also leave you with a step-by-step IT inventory checklist.

What is IT Inventory Management?

IT Inventory Management is a system a company develops that helps them keep track of their IT inventory, their costs associated with IT, how much and when they will need to make new IT purchases, and how much time and resources they will need to a lot to IT maintenance.

IT Inventory Management: A Step-by-Step “How To:”

Step 1: What Do You Have Right Now?

You’re ready to get your assets systemized! The very first thing on your to-do list is this: look around and get a complete catalog together detailing what your company already owns, what purpose each item serves, and where the items are located. Tally up your company’s electronic devices, including its computers, point-of-sale devices, printers, scanners, mobile devices, such as associate phones and tablets… the list goes on!

Make a note of where your items are located. Are they currently in use? Are they in storage? Which locations are they being used or housed? Include some other useful information too, such as when they were purchased, brief technical specs, and how well they are currently working and whether repairs are needed to get them back in their best shape.

Step 2: Make Your IT Assets Easier to Identify.

You’ve got a detailed catalog, but how do you know which item is which next week, next month, or next year – or even if another employee were to help out with the process? Making identification of your assets as simple (and specific) as possible will help to make your IT inventory management process a lot less stressful. Consider marking each asset with a barcode or QR marker or sticker, or even with an RFID tag. When each asset is specifically tagged, you will be a lot less likely to confuse one asset with another.

Step 3: Keep Tabs on Asset Performance.

The third step, keeping tabs on the performance of each asset, is crucial to developing an IT inventory management system that pays for itself over time and saves your company resources. You will need to make sure you have a way to monitor the depreciation rate of each asset. Start by recording details about how long the asset lasts before it needs to be totally replaced. What is its typical useful life? How quickly does the technology cycle through before it is obsolete?

It’s also important to gather data on how often certain assets need to be repaired. Maintenance needs, whether preventative or corrective, play a part in the overall life span of the asset. When maintenance is done to the item, make a note of whether the maintenance can be done in house, or whether it needs to be fixed by an outside company. Also, write down how long the asset is “out,” or rather, how long the maintenance is expected to take. This will help make sure replacement items are where they need to be, when they need to be there.

Step 4: Track the Cost of Your Assets.

We think the IT department is the coolest part of your company, but your company’s bottom line is important, too. Keeping detailed records about the costs associated with various IT assets saves a ton of time and money. Do you know the costs associated with repairs and maintenance of your assets? How about the costs of total or partial replacement, i.e., the costs of software or hardware replacement? What about shipping and storage costs between both your company and the asset’s original equipment manufacturer?

All of these costs add up, and you should consider tracking as many of these metrics as possible to give your company a complete picture of the true cost associated with each item and its greater system.

Step 5: Aggregate, Analyze, and Make Use of Your Data.

When you’ve collected a comprehensive picture of your IT inventory, you’ll be able to glean a lot of useful information from the data you have at your fingertips. The insights will be incredibly useful as a guide on when to order items, which brands perform better than others, who to purchase from in the future, and who to contract with for repairs.

You might be able to set up automatic purchasing of new items on a timer, or calculate how many IT employees you need (or could go without). As you can imagine, this wealth of information can also aid your company’s accounting department, which will be able to have a better picture of IT department spending projections.

You may even be able to use information you’ve collected to negotiate bulk deals or purchase discounts with equipment manufacturers, third-party repair companies, or any other businesses you interact with as part of the acquisition and upkeep of your IT inventory.

Step 6: Partner with an IT Inventory Management Expert.

Need help with IT asset storage, or comprehensive repairs on all types of IT hardware? If you’re working on improving your company’s IT asset management system, partnering with an IT inventory management expert who provides managed services and even skillfully refurbished equipment will make the entirety of the task easier and more cost-effective. Mercom is an industry expert with over 25 years of experience in handling asset management and repairs, all in one convenient location. Contact Us today.

New IT Equipment vs. IT Equipment Refurbishment: Which is Better?

Wed, 20 Oct 2021 15:23:30 GMT

Google has utilized IT equipment refurbishment for many years in an effort to promote sustainability, and other businesses are beginning to follow suit.

In fact, the choice to primarily use refurbished equipment is one that every business should consider! One obvious benefit is environmental sustainability, but there are other advantages to purchasing refurbished equipment as well. In this blog, we discuss the 3 primary ways equipment refurbishment is better than buying new.

Let’s dive in!

1. Avoid Supply Chain Issues

The supply chain is unpredictable. As the COVID-19 pandemic exemplified, when specific pieces of technology are in high global demand, manufacturers struggle to keep up, and supply drops. Currently, a lot of new equipment is on backorder, resulting in long wait times.

For most businesses, downtime hurts profit margins, and not having the IT equipment you need for daily operations is simply not an option. In these cases, purchasing quality refurbished equipment is an excellent option, bypassing supply chain problems.

2. Save Money

You may have heard this argument for buying refurbished before, and we want to hammer it home. Purchasing refurbished equipment is more cost-effective than buying new. In any climate – especially the unpredictability of the current climate – reducing costs whenever possible can protect a business.

When you need to make the most of a reduced budget, purchasing refurbished equipment is a great option. In fact, refurbished IT solutions can be significantly cheaper than their new alternatives.

Entrepreneur Handbook provides an excellent example:

When it was released as the newest generation of Dell servers, the PowerEdge R720 cost roughly $10,000 or more depending on the requested specs. Today, you can pick one up refurbished for closer to $1000. While you may have no interest in running six-year-old equipment, the differential demonstrates the potential savings of buying refurbished. Hardware can depreciate quickly, but that doesn’t always mean it is out of date. Even buying just a lightly used next-gen server… can cut the upfront cost by 20-30%, with older servers providing even more significant savings.

At Mercom, our refurbished equipment costs 30%-50% less than new. Money saved in one department can allow for greater flexibility in others.

3. Receive Comparable Warranties

IT refurbishment companies often offer comparable warranties for refurbished equipment as that for new. At Mercom, we provide a comprehensive one-year warranty on most hardware, which is typically the same as new hardware. We are confident that our refurbished equipment offers the same performance as newly purchased equipment.

How are we so sure? Because we rigorously test our refurbished equipment for quality. New IT equipment is tested too, but these spot-tests are often not as thorough as those performed on refurbished equipment. Every stage of the refurbishment process is meticulously considered.

What IT Equipment Do We Sell Refurbished at Mercom?

At Mercom, we refurbish all types of hardware, including:

Barcode Scanners
Handheld, RFID, & Mobility Devices
Printers
Laptops & Printers
Displays & Touch Screens
Circuit Boards
POS Terminals

You can always contact us to inquire about pricing or learn more about our refurbished equipment .

Mercom: Barcode Equipment & POS Hardware Refurbishment

At Mercom , our full range of services includes hardware repair, asset management, staging & deployment, and refurbished equipment.

Around here, we love numbers – we have 25+ years of equipment, perform 15k+ repairs a year, work in a 10k ft repair facility, and support 50+ manufacturers. More importantly than numbers, we appreciate our clients. Our main markets include retail, hospitality, service providers, and OEMs.

“If we have a significant upgrade taking place in the field, or a large customer that requires special efforts, we will talk with Mercom and see what is possible in terms of assistance and timeframes,” a Hardware Support Manager wrote.

To learn more about how Mercom can help your business, get in touch with our team today at (281) 491-8187 or try us out for free via our online contact form .

Mercom Supplies $100k in Refurbished Hardware

Wed, 21 Aug 2019 14:50:13 GMT

Mercom has just completed the sale and roll out of refurbished hardware valued at more than $100k. The equipment involved mobile devices, printers and scanners and was supplied to a Texas based retail chain to support their expansion.

The equipment was refurbished, configured and shipped in a 6 week period according to the customer’s project schedule. Not only did the refurbished equipment provide the customer with significant cost savings over new devices, but Mercom’s Certified refurbished hardware includes a comprehensive, one year warranty equivalent to that of new equipment.

For more information on how Mercom can save you money with refurbished equipment please contact us below.

Mercom Wins Maintenance Contract Extension

Fri, 11 Jan 2019 15:54:22 GMT

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Mercom has been awarded an extension on an existing maintenance contract with a major retailer.

The contract covers almost 3,500 Mobile Devices and Printers used in the retailer’s stores and distribution centers.

The contract covers devices from a range of manufacturers including Zebra, Motorola and Honeywell.

Under the agreement Mercom will provide comprehensive repair coverage on all of the equipment with a three day turnaround time.

This extension is the latest in a series of similar contracts that Mercom has won. If you’re interested in quality, cost effective repairs then please contact us!

Mercom Deploys Tablet for Major Retailer

Wed, 09 May 2018 20:19:56 GMT

Mercom is in the midst of a major Tablet roll out for a North American retailer. The rollout involves almost 500 iPads and 1400 Chromebooks following the customer’s specified time schedule, with between 100 and 200 Tablets shipping each week.

The project involves:

• Receiving and asset tagging each Tablet
• Loading customer supplied software.
• Configuring store specific settings.
• Testing and shipping each Tablet to stores nationwide.

The roll out is proceeding smoothly with no delays or cost overruns and will be complete by mid-July.

For more information concerning Mercom’s configuration and deployment capabilities then please contact us at info@mercomrepair.com.

3 Reasons to Consider Refurbished Equipment

Wed, 09 Aug 2017 15:25:48 GMT

So, your scanners and mobile devices are beginning to wear out – they’ve served their time and you’re looking for something new. All the major vendors – Zebra, Honeywell, Datalogic and others – are continually updating what they sell with shiny new offerings. However, before paying top dollar for new hardware there are some, well three, good reasons to consider buying refurbished hardware…..

Cost
The cost to replace mobile devices enterprise wide can be enormous! The newest scanners on the market can easily cost $1,000, $2,000 and more. Multiply that by 100 or 1,000 or by however many units you need and the capital expense is very high. Slightly older, refurbished hardware typically cost 50% of what new hardware costs – a significant saving opportunity for any business.

Technology
Newer mobile and scanning devices don’t necessarily offer better functionality. Although there are exceptions, older devices typically perform most all of the functions of the newer offerings. In addition, end users may not need extra training when using the older technology and any problems with integrating new equipment with other enterprise-wide systems can be avoided.

Support
Support on older devices is typically much easier; they have been in use for a number of years and support and repairs are normally straight forward and very cost effective. Reputable sellers will offer comprehensive warranties on refurbished equipment of up to one year. With the newer mobile devices that have been some horror stories recently – examples of high failure rates and manufacturers not able to repair their own products in a timely manner, which have had disastrous results for companies that invested heavily in them. Frankly some products have been brought to market before being tested properly by the manufacturer and consequently disappeared as quickly as they arrived.

So, before jumping in and buying the newest hardware on the market, consider all of your options, including refurbished equipment. It may save you a lot of money and pain.

How To Handle Legacy IT Hardware

Sun, 16 Jul 2017 16:35:34 GMT

The useful life of IT hardware seems to be getting less and less as time goes on. Manufacturers are always keen to push new and shiny equipment – that’s the way they make their money! Sometimes, of course, new equipment offers increased functionality and there may be security concerns concerning some older hardware, but often that is not the case. It’s very nice to open all those new boxes of hardware, but you need to be sure that it’s the best business decision before investing in new hardware for your whole enterprise. Consider these factors before you buy….

1. After a certain number of years manufacturers will stop supporting their hardware. That’s them telling you that they’re fed up of repairing your equipment and you should definitely buy some new stuff from them! For most all types of hardware there are alternative support and repair sources for legacy equipment and you can look for a reliable third party maintenance company. Typically third party sources are much cheaper than manufacturers and offer a better warranty.

2. Unless there is some overriding reason to buy new hardware you can often save money by buying refurbished hardware, especially with higher end equipment. Again, third party suppliers can help supply refurbished hardware with a comprehensive warranty. Look for an established supplier with experience in your type of hardware.

3. The cost savings from extending the working life of your existing hardware can be huge, especially when computed company wide. Along with savings on capital expenditures of new equipment there are also potential savings on employee training, integration costs and you can avoid the potential bugs and “teething problems” often associated with new hardware.

So, when it comes to considering buying new IT hardware or continuing with your legacy equipment it’s often “The devil you know is better than the devil you don’t!”

Ready to Roll Out a New Mobile Project

Fri, 24 Mar 2017 16:32:18 GMT

Are you looking to roll out a new mobile project in the coming months? If so, then consider Mercom’s staging and configuration services. With our extensive knowledge of mobility hardware we can efficiently and cost effectively manage the staging and configuration process so that you can focus on your core business.

Typical Tasks include:

• DOA check
• Loading and licensing your applications and software
• Configuring devices for your wireless network
• Setting barcode symbology
• Configuring device security protocols
• Performing wireless carrier activations
• Asset tagging, reporting and configuration logging
• Quality control and shipping to end-user locations

With our 20 plus years experience with manufactuers from Apple through to Zebra, Mercom ensures a smooth and rapid mobility roll-out.

Rely on Mercom for your next mobile roll out.

Mercom Signs Major Break-Fix Contract

Thu, 08 Sep 2016 14:38:42 GMT

Mercom is pleased to announce the agreement of a major break-fix contract with a world wide SaaS company.

The agreement appoints Mercom as the “Preferred Vendor” to repair and maintain hardware for the SaaS company throughout the USA on a depot repair basis. Yearly repairs of 2,000 plus items are anticipated on equipment from manufacturers such as Verifone, Honeywell, Transact, Datamax and Elo TouchSystems.

The equipment to be repaired includes Printers, POS Terminals, Barcode Scanners and Touch Screen monitors. Mercom will provide guaranteed turn-around times and a comprehensive warranty on the repairs.

Mercom Offers Configuration and Deployment Services

Mon, 18 Apr 2016 15:10:09 GMT

Did you know that Mercom can help you handle configuration, implementation and deployment of new field hardware? New equipment roll outs can put a severe strain on in-house IT departments, and Mercom can help with these projects.

These tasks include:

• Receiving and asset tagging new equipment.
• Software loading and configuration of devices tailored for specific locations and departments.
• Field deployment.
• Handling of manufacturer warranty and out-of-warranty repairs.
• Comprehensive project management and progress reporting.

We offer these Managed Services for a wide range of IT hardware including:

• Mobile computers and Handheld devices
• Barcode Scanners
• iPads and other Tablets
• Printers
• POS Terminals

Manufacturers Outsourcing Repairs Overseas

Mon, 18 Apr 2016 14:45:31 GMT

A continuing trend over the last few years has been for US hardware manufacturers to outsource their equipment repairs overseas, typically to Mexico. While this is not something that they want to advertise, such outsourcing provides manufacturers with significant cost advantages.

One specific example is a US based manufacturer that charges their customers $185 to repair an item they sell. For this repair they paid a US based third party repair company $65, which gave them a healthy profit of $125. However, they found that outsourcing the repairs overseas could deliver an even higher profit and they moved their repairs to a foreign country where they were charged $25 for each repair.

Now most companies have a duty to their shareholders to deliver the highest profit and the company in this example was repairing over 500 units per week, and so the profit here was very healthy. However, there are certain non-economic costs in this outsourcing that need to be considered.

The biggest cost is to the customer, or end-user of the equipment. Anecdotal evidence of disastrous consequences of repairs being done overseas abound in the industry. We’ve seen examples of the wrong equipment being returned to the wrong customer. Long, long turnaround times of 30 to 60 days can occur. Equipment has been lost or damaged upon return. One high end monitor manufacturer sends their repairs deep inside Mexico; a 30 hour roundtrip journey on rickety roads in a van with no air conditioning. Consequently, the quality of repairs also suffer, with many items failing again soon after return.

Environmental issues are also a concern – laws concerning the disposal and treatment of ewaste are very poor in some countries, and tougher American laws can be circumvented by sending repairs overseas.

So the outsourcing trend continues as the manufacturers bring in the profits. End-users are seldom, if ever, told their repairs are being done overseas, but they are just left to count the cost in delays, poor repairs and unreliable equipment.

Reasons to Fix Your Hardware

Tue, 22 Mar 2016 19:43:55 GMT

All IT Equipment will one day die and need replacing. All equipment will eventually blow a circuit, get dropped one too many times, or short its main board, but determining the end of life for hardware can vary widely depending on the equipment type and your specific industry. But before you reach for your bosses check book here are some reasons not to replace your hardware, at least not just yet!

1. It’s often, very often, cheaper to repair existing hardware rather than replace it. Third party repair companies can normally repair IT hardware for 20 to 40% of the replacement cost, and this applies to a wide range of equipment from consumer electronics, POS and Barcode equipment , tablets and laptops and most everything, really.

2. Repaired equipment normally is covered by a comprehensive warranty. Reputable repair companies will give you a six months warranty on the complete unit, and not just the initial problem. They will stand behind their repairs.

3. Sometimes new equipment will have some kind of game changing functionality that older hardware doesn’t have. Or perhaps there are security issues with the older equipment. In these cases it makes sense to buy new, but that’s not common. Older hardware won’t look as sexy as the new stuff, but the functionality is normally much the same and it’s way cheaper!

4. New equipment can be a pain! Roll outs can be difficult – you can suffer from bugs, DOAs, recalls and cost over runs. Hardware roll outs in the field are expensive too, as you may have to contract a third party to do it for you.

5. It’s just greener man! The world has a mountain of used IT hardware that it doesn’t know what to do with. Read more about how not to handle e-waste . It’s just better for the environment to re-use and recycle in all areas of life, including IT hardware.

Mercom Adds Another Major Service Agreement

Mon, 21 Dec 2015 21:06:53 GMT

Mercom is proud to announce the signing of another major service agreement with a nationwide retailer.

The agreement covers the maintenance and repair of almost 800 Motorola Handheld Devices, including MC3090, MC3190 scanners and others.

Under the terms of the agreement, Mercom will take over the complete management of the Handhelds break-fix process. Mercom will liaise directly with the retailer’s stores and manage the repair, software configuration and shipping logistics of the devices. All in-house repairs will be completed within three days. In addition Mercom will provide value added services to the retailer by seamlessly managing those devices that are still covered by the manufacturer’s warranty.

Once the manufacturer’s warranty expires then they will transfer to the Mercom contract.

Can we help you with your repair needs? We offer service contracts on a wide range of IT, POS and Barcode hardware. If so, please leave a reply below and we will be in touch!

Major Service Agreement Renewed and Extended

Wed, 26 Aug 2015 16:27:55 GMT

Mercom is proud to announce the renewal and extension of a maintenance agreement with a large, nationwide retailer.

The agreement covers the depot repair of hundreds of Motorola Handheld devices for the retailers 1,000 plus stores.

The contract extension goes through 2016 and now includes a variety of different Handheld devices that have fallen out of warranty.

Under the terms of the agreement Mercom guarantees a three day turnaround on these mission critical devices.

In addition to these Motorola devices, Mercom has provided Touchscreen, Printer and other POS repairs for the retailer since 1997.

Boost Profit Margins with Depot Repairs

Thu, 16 Jul 2015 16:09:08 GMT

A consistent trend with IT hardware is that prices drop! As technology advances the cost of new IT equipment goes down or (sometimes) the functionality that you get with each new generation of hardware increases while the price remains constant. And so, the trend has been to throw out the old equipment and buy shiny new hardware every few years. This process often makes sense with much of the lower end hardware such as PCs, monitors and desktop printers, but for higher priced hardware, not so much.

For high end IT hardware – such as RFID devices, barcode equipment, POS hardware and networking devices – it often makes sense to repair, rather than replace. Certainly for large companies with hundreds or thousands of users the cost to continually refresh equipment can be very high. For such companies too, standardization is important. Logistically companies have to settle on specific manufacturers and types of IT equipment, otherwise management of them becomes too unwieldy.

So, unless there are great leaps in functionality with the new hardware or security flaws with the old, it often makes sense to repair hardware rather than to continually replace it. A cost effective way to do this is with a depot repair company. Depending on the specific equipment, a reliable depot repair company can normally fix equipment at 20% to 50% of the replacement cost, which can give you huge cost savings. Repaired equipment should come with a comprehensive warranty; six months is often typical. Also, if an item cannot be fixed for any reason then they normally won’t charge you. Although your repaired equipment won’t be new, you’ll know that it was cost effectively and reliably repaired and will continue doing its job for a long time to come.

Mercom Announces Major New Service Agreement

Sun, 12 Jul 2015 16:05:20 GMT

Mercom is proud to announce the signing of a new service agreement with a large, nationwide electronics retailer.

Mercom will handle repairs for the retailer on a variety of hardware including different types of Tablets, Laptops, All-In-One Computers and high end PC’s. The manufacturers serviced include Apple, Samsung, Dell, HP, Microsoft and others.

The retailer operates almost 40 big-box retail stores in nine states. Mercom already provides other repair services on a variety of equipment for the retailer including Point of Sale Printers, Check Readers and Barcode Scanners, and so this new agreement is a natural progression of the ongoing business relationship.

Retailers Have To Tame Cybrids

Tue, 16 Dec 2014 16:20:44 GMT

The youngest generation of shoppers has been termed Cyber Hybrids, or Cybrids, and they present a challenge to traditional retail companies. A challenge that retailers will have to overcome if they are to thrive, or even survive, in the new century.

Cybrids are the first generation that was raised with the internet. They’re young and they’re very adept with technology. They like to go to the mall, but they’re liable to “showroom.” That is, they will look at something in a traditional store, but they’re happy to walk away and buy it online, or seek the same product at a different store for a lower price.

They want the newest technology and the newest App, and they move quickly to embrace new trends. They have little, or at least transient, brand loyalty (remember Facebook!?). They communicate with peers digitally, rather than verbally, and they’re not reached by traditional advertising. In short, they present a problem to traditional retailers.

Recently there have been some major retailers struggling or disappearing, and visiting the malls and big box stores this holiday season it looks like there are more to follow. Retailers have to adapt to the Cybrids ways with changes in services, store hours, deliveries and cyber information if they’re to sell to the newest generation and succeed in the coming years.

How to Handle Touchscreen Monitors

Mon, 24 Nov 2014 16:46:52 GMT

A common sight in the retail and hospitality markets these days is the touchscreen monitor. They’re available in many sizes, but the 15” or 17” monitor seems to the most common, probably because their price point and their footprint. There are many, many different manufacturers too, although the lower end models seem not to be so popular, perhaps because of concerns about their reliability. The market is dominated by higher end manufacturers such as Elo, IBM, NCR, HP and Dell.

These manufacturers do offer monitors that are very reliable and long lasting, but not immortal! Typically their in-warranty failure rate is very low, but once the warranty expires the constant use that they tend to receive starts to take its toll and they start to fail.

Manufacturers offer out of warranty repair services for their monitors, but they see them very much as a profit center, and so their prices tend to be high. In addition they typically will only warranty the specific part of the monitor that failed, and so if something else goes wrong soon after then you’re stuck with a second bill! The warranty of these repairs too can be short, ranging from 30 days to 3 months, which is not ideal.

Instead of using the manufacturer, look for a third party repair depot with experience in repairing touchscreen monitors. They will know the common faults that occur and how to fix them. For example, the touchscreen itself will often fail due the constant prodding and jabbing it receives in the field. The touchscreen is readily replaceable and an independent repair depot will be able to do this. Check on the warranty they offer – it’s normal to expect a six months warranty on the complete monitor, and not just the initial fault.

Touchscreen monitor repairs are very cost effective too. Depending on the make and size the repair price can range from $100 to $200, which is much better than spending $600 and up on a new monitor.

So, when the warranty on your touchscreens starts coming to an end, remember to “Think outside the manufacturer!”

Mercom Supports In-House Repair Teams

Tue, 28 Oct 2014 20:05:10 GMT

Although the degree of support varies, it’s very common for companies to have some form of in-house hardware support team. We’ve seen this vary from just a help desk, with no hands on support of hardware, to a sophisticated repair operation with many bench technicians dedicated to repairing IT hardware that is shipped in from remote locations.

Most companies though, fit somewhere between these two models. It makes sense to have some kind of in-house support, even if it’s just screening broken hardware that is returned just to make sure that it does indeed need fixing and it’s not an end-user problem. The advantages of going much further than this with an in-house support team tend to taper off pretty quickly though. Hiring qualified “IT Repair Technicians” is normally beyond the core business of most companies. Apart from the initial investment in hiring and work benches and repair tools and so on, Technicians will need to keep up to date with new technologies and equipment repairs and ongoing training will always be required.

So, at some point it makes sense to hand off hardware maintenance and repairs to a specialized repair company. Look for a company with a track record in your market and experience with your specific hardware. Ask about their employees too – do they have the appropriate qualifications (For example; Repair Techs should have at least a two year Electronics Degree), and how long have they been with the company? Such companies will also normally have many industry contacts and access to a wide range of parts that you may not be able to source.

Many major companies find that it helps to have a limited in-house hardware support team, but at some point you need to hand off repairs to a third party who specialize in hardware maintenance and management. You need to carefully decide what maintenance model works the best for you.

Getting Hardware Ready for Peak Season

Wed, 27 Aug 2014 16:38:06 GMT

For most retail companies their peak season is Christmas. For others it may be the summer, or Prom season, or when inventory is conducted. So, when your peak season approaches (or looms!), what’s the best way to make sure you’re not tied up in knots and your IT equipment is ready to work!?

Something is going to go wrong.

Even with the best preparation you can expect some hardware to break down. How do you handle it? Well, one way is to establish a good working relationship with your repair vendor. Know what they’re turnaround time is for repairs and hold them accountable. Seek an established repair company that you can rely on in emergencies. Get the direct phone number, or even the cell phone number, of somebody there who you can turn to for a fast response. The no-name customer service rep on the end of an 800 number won’t cut it in an emergency.

Consider a maintenance contract

Often the cheapest maintenance method is the pay-as-you-go method, where you pay for repairs on an as needed basis. However, for critical equipment a maintenance contract with specified turnaround times might be a good idea. That way you know how long broken equipment will be down. Also, if you stay away from the manufacturer then maintenance contracts can be affordable. Third party repair depots can often offer excellent value maintenance plans for a variety of hardware.

Managed Services can help too.

A growing trend for many companies is to outsource their IT hardware management to a third party depot repair company. The third party holds the inventory and ships out good hardware to replace broken equipment. The defective equipment is then returned to the vendor, repaired and then put back on the shelf for the next time. The vendor can also configure and prep equipment before it goes out to the store or end-user. They can remove many of the pressures associated with peak season problems.

How To Handle POS Terminal Repairs

Thu, 24 Jul 2014 20:32:30 GMT

POS Terminal Repair

Point of Sale (POS) Terminals (or Workstations) have become increasingly popular in the last few years. It seems that many companies look to use POS Terminals when they upgrade their hardware. Traditionally they have been used by major retailers and hospitality companies, but now they can also be found in airports, hospitals and banks. They are expensive, but it’s easy to see why many people see them as a good option.

For a start, they look good. The new POS Terminals from NCR, Elo, Toshiba, Micros and others certainly look attractive to customers. They are feature rich and have a small form factor, and they replace many different devices found in the traditional cash register. The monitor, keyboard, computer and even the cash drawer can be incorporated into one POS Terminal.

They tend to be very modular too. So, replacing main boards and hard drives in the field can be a breeze. POS Terminals tend to be bought with a one year warranty, with any problems during that time being handled by the manufacturer’s technicians in the field.

However, once the initial warranty expires then maintenance on them can become expensive. Some of the circuit boards and other components used in the POS Terminals are proprietary, and so can only be replaced by the manufacturer. The costs can mount up pretty quickly, especially when used in harsh environments.

One way around these high maintenance costs is to look to depot repair these POS Terminals with a third party repair company. The terminal would have to be removed from the field and shipped to a depot, but if you have some spare terminals and can stand the broken terminal being away for a little while, then you can realize significant cost savings.

Look for a depot company that specializes in component level repair. The depot will not replace the defective equipment, but will rather repair the existing circuit boards in the terminals. This avoids the high cost of replacing proprietary hardware that only the manufacturer has access too.

After a period of use then the touch screens on POS Terminals tend to fail too. Excessive jabbing on the touch screen will cause damage. Depot repair companies will be able to replace these too – no need to pay manufacturer prices.

You can expect an excellent warranty as well from these kinds of depot repairs. Look for a company that provides a six months warranty, which is normally far longer than what the manufacturer will offer.

So, when the warranty on your hardware starts coming to an end, remember to think “outside the manufacturer!”

Mercom Announces Major New Maintenance Contract

Thu, 26 Jun 2014 21:12:37 GMT

Mercom is proud to announce the signing of a multi-year contract with a large, nationwide retailer.

Under the terms of the contract, Mercom will provide depot repair services on a variety of over 500 Motorola Handheld devices, with a guaranteed turnaround time of three days.

These mission critical devices are used in the retailer’s 1,000 plus clothing stores throughout the USA and Canada.

Mercom already provides other repair services on a variety of equipment for the retailer including Tablets, Printers and Monitors, and so this new agreement is a natural progression of the ongoing business relationship.

What Is The Internet of Things? And Can Your Fish Text You?

Tue, 03 Jun 2014 20:38:04 GMT

Whatever the Internet of Things (IoT) is, and I don’t really know, it’s about to get really big! It’s been a buzz word for a while, but Apple jumped into the fray this week with plans to let people control their homes from their Apple devices. The example they gave is that you will be able to say to your smart device “Get ready for bed,” and it will start dimming the lights, closing the garage, locking the doors, and maybe even putting the cat out! That makes IoT seriously cool!

So, what is IoT really? I’ve looked at various definitions, all of which make perfect sense, but none of which seem to agree! But the basic premise seems to be that you can assign an IP address to anything (and maybe everything!) and then you can monitor and track and control it. So, some more examples…

Legend has it that the first IoT application was at Carnegie Mellon University. Scientists at the university hooked up a Coke vending machine to their network, and it allowed them to see how many cold Cokes were in the machine. This saved them the bother of walking to the cafeteria to find the machine empty or, worse still, to buy a Coke that wasn’t icy cold.

Another IoT App allows your fish to text you! If you’re at work and the pump in your fish tank at home breaks, or the water temperature goes too high or too low, then you can get a text from the IoT device on the fish tank warning you. The fish doesn’t have to lift a finger…..or fin….or whatever fish have!

So, I’m not very imaginative, but the possibilities for IoT in the business and consumer world seem endless! One study predicts an annual growth rate of IoT at 17.5%. There are obviously opportunities to be had and fortunes to be made from this, but we’ll have to wait to see how it pans out exactly, but you should start telling your fish!

Fair Pricing For Depot Repairs

Tue, 06 May 2014 20:44:23 GMT

Getting fair depot repair pricing for IT hardware can be a confusing business. Manufacturers will tell you that they’re the only ones qualified to fix their hardware and, sometimes, they’re correct. It’s not that they hire “Wonder-Techs” to fix your stuff. In fact, the trend these days is for manufacturers to outsource repairs to the cheapest bidder, often outside of the country. It’s just that sometimes, just sometimes, the manufacturer has access to proprietary parts that other companies cannot get. Normally though, there are good alternatives to the manufacturer’s high repair pricing, but still, care is needed.

So, here are some things that you need to look for in a third party repair company:

1. Some repair companies will charge a “troubleshooting” or “evaluation” fee. Avoid those companies! Reputable depot repair companies will be able to give you an upfront repair price or, at the very least, not charge you for evaluating equipment.

2. A “No fix, no fee” policy or similar offer. Not all equipment can be repaired, but if they cannot fix your hardware then you shouldn’t pay anything.

3. Look for a company that will complete a sample of your repairs at no cost. Obviously they cannot repair large batches of equipment for free, but you’re looking for a company that is willing to demonstrate, at no cost to you, their capability to repair your specific equipment.

4. Look for a good warranty. Many companies, including manufacturers, will only warranty repairs for 30 days. That’s not enough! Look for someone that will stand behind their work. Look for a six month warranty on all repairs.

Above all it’s about transparency and trust. No repair vendor is perfect – we all have our warts! – but look for a company that offers a clear repair policy, pricing and warranty.

Zebra Buys Motorola – What Does It Mean For You?

Fri, 02 May 2014 20:21:55 GMT

In April, Zebra announced that they are to buy Motorola Enterprise Solutions for $3.5 Billion. This announcement marks yet another owner for the barcode giant. From 1973 to 2007 the company was known as Symbol Technologies and was the major player in the barcode industry. After an accounting scandal, Motorola purchased Symbol in 2007 and their dominance seems to have been ebbing since then. While their barcode and handheld devices are still a very big player in the market, the company has seen major losses in their market share to Honeywell and others.

Zebra are best known for their barcode label printers and there are many complements between the two companies, and equipment from both companies has long been used together in the field. In many ways this is a natural progression for Zebra in that they can expand from being known only as a printer company.

However for customers and end users this merger may not be all sweetness and light. The merger marks yet more consolidation within the industry which has seen many companies swallowed up by others. In last few years industry names such as Welch Allyn, Metrologic, PSC, LXE and Intermec have all been taken over by larger competitors. Although some new, smaller companies are emerging, this latest merger leaves just a few dominant players – Zebra, Honeywell and, to a lesser extent, Datalogic – in the barcode industry. The available choices in the barcode field seem to be diminishing fast!

Save $$$ With Refurbished Equipment

Thu, 17 Apr 2014 20:11:59 GMT

Most sectors of the IT hardware industry can save money by purchasing refurbished hardware. Whether you’re in the Retail, Hospitality, Manufacturing or Healthcare industry there are savings to be had! Manufacturers are consolidating and prices are going up! High end IT hardware which costs $1,000 or $2,000 or more new, can often be bought refurbished at 40 to 60% of the new price.

For example, Mercom recently supplied one customer with 300 Motorola Handheld devices at less than 50% of the cost of a new device. Each device also included a comprehensive, one year warranty which was better than the manufacturers. The savings for this customer on this one order was well over $100,000!

Over the last six months we have also supplied another customer with over 1500 refurbished Signature Capture devices. The savings for that customer was around $150,000.

So, if you’re in the mood to save money then look around for refurbished hardware. Make sure that you do your due diligence though. Does the vendor you’re buying from have experience in refurbishing that specific hardware? How long have they been in business? What kind of warranty will they offer? (Some suppliers will only offer a 30 to 90 day warranty which, in most circumstances, is not enough).

Refurbished equipment may not have that “new computer smell,” but it can well save a lot of money and make excellent business sense.

Are you considering refurbished hardware? Contact Mercom to see if we can help you!

Mercom Helps Self Maintainers

Wed, 05 Mar 2014 21:50:20 GMT

It’s fairly common these days for large companies to self-maintain IT hardware, at least to some degree. This trend seems to apply to companies in a wide variety of industries including Retail, Hospitality, Insurance and Manufacturing. Sure, you don’t really see CEO’s repairing their own iPads, but many companies have their own Technicians who can troubleshoot and repair hardware problems to different degrees.

And there are good reasons for this trend too. Enterprise wide hardware investments are very expensive, and it delivers some comfort to know that company employees are able to maintain and ensure that critical hardware is working when you need it. Also, once the warranty period has expired, maintenance support from manufacturers tends to be very costly. Many manufacturers view out of warranty repairs as an excellent profit source.

However, there are some limits to what an in-house maintenance team can do. For example, one major retailer that Mercom works with, pre-screens and performs basic repairs on all defective hardware. Their small group of Technicians receives and checks all incoming equipment from over 1,000 stores. Any equipment that tests good is put back into their pool of working equipment, but anything that is really defective is shipped to Mercom for repair. This includes a range of printers, monitors, keyboards and barcode scanners.

Another emerging barcode manufacturer has their own in-house repair group, but during busy times they keep their repair times down by outsourcing repairs to Mercom. For more than three years they have depended on Mercom to deliver dependable and timely repairs on their scanners, handheld devices and circuit boards.

Another Mercom customer has their own group of Field Technicians who will troubleshoot and hot swap defective devices at thousands of locations in North America. The defective hardware is then sent to Mercom for repair and refurbishment and then is sent back into the field for re-use.

So, whatever level of hardware self-maintenance suits you, Mercom is able to and flexible enough to supplement it with quality and cost effective depot repairs. We’ll take care of it for you!

How NOT To Handle E-Waste – Agbogbloshie

Mon, 10 Feb 2014 20:55:15 GMT

Not all IT hardware can be repaired or refurbished. Eventually all equipment needs to be disposed of and there are clear laws in the USA and Europe as to how E-waste is handled. But are these laws being properly enforced?

Agbogbloshie in Ghana, Africa, is one of the world’s biggest E-waste dumping grounds. Home to 50,000 people, the main employment is the dismantling, smashing and burning of tons of E-waste sent from the west. Children as young as five years old break up computer hardware in order to extract the raw materials of lead, copper and aluminum. Parts that cannot be re-used are simply dumped or added to one of the many fires that are continually burning across Agbogbloshie’s landscape.

The disposal and the ever present smoke from the fires present serious health problems for the adults and children working there. There are no environmental controls as carcinogens and other pollutants are released into the air. Organ damage, breathing problems, headaches and brain damage are all part of the job in Agbogbloshie’s toxic dump. 80% of the chidren have been found to have dangerous levels of lead in their bodies and high levels of other toxins have been found in the soil and food samples.

US and European laws are easily circumvented by exporters labeling their E-waste as “End of Life” or as “Second Hand Goods.” There is a thriving second hand computer market around the town, but it is estimated that up to 85% of what is sent to Agbogbloshie is not re-used and simply dumped or burned, with the resulting catastrophic health problems for the young workers. IT equipment from most all of the world’s major manufactuers can be found in Agbogbloshie including PC’s, monitors, circuit boards, scanners, printers and keyboards.

And Agbobbloshie is not the biggest or only toxic dump in the world. Guiyu in China is home to the biggest E-waste dump in the world. Tens of thousands of people work in the industry there and the United Nations has documented similar health problems with serious lead poisoning found in children as young as six!

Maybe it’s time for us to re-think what we do with our E-waste?

How To Handle Laptop Repairs

Fri, 24 Jan 2014 21:04:08 GMT

These days everybody makes Laptops. Well, not everybody, but there are a lot of manufacturers. Apple through to Zenith (are they still around?) will sell you a Laptop. And everybody has a Laptop. Again, maybe not everybody, but I bet you do!

Clearly Laptop prices have dropped over the years, but there is still a large market for high end Laptops and, when they break, these need to be repaired. So, what’s the best way to handle Laptop repairs?

Sending a broken Laptop back to the manufacturer is one option, even if the warranty has expired. They have the parts and the expertise, but they normally charge a premium for repairs. And, even if the Laptop is still under warranty, they tend to be very picky about what’s covered by the warranty. Laptops screens often fail and they are not typically covered.

Another option is use a third party repair depot. Here at Mercom we have almost 20 years experience of repairing different types of Laptops – Remember the old Compaq luggable computers? We fixed them!

This experience includes repairing whole units, main boards, power supplies and screens from just about any manufacturer you can name. Our modern depot allows us to handle volume repairs and we offer a comprehensive six month warranty and 3 way shipping.

If you’re looking for quality, cost effective Laptop repair company, give us a call…….we’ll take care of it for you.

Getting What You Need From Your Repair Vendor

Tue, 21 Jan 2014 18:10:30 GMT

“To succeed in life you need two things; confidence and ignorance!” So said Mark Twain, but when dealing with critical suppliers you’re going to want a good deal of confidence (and not much ignorance!) about their ability to deliver the service that you need.

In terms of depot repairs for hardware most customers are very concerned about pricing. What is this going to cost us? Are you the cheapest solution? But once the repairs start then what they really want is quality, and confidence that their chosen supplier can deliver as promised.

So, before choosing a repair provider, what kind of information do you need to determine whether you will receive quality service……?

1. Warranty

Is your repair vendor going to stand behind their work? Do they warranty the complete unit or only the specific fault that they repaired? Some vendors will only warranty hardware for 30 days! Reputable companies will offer a six months warranty on the complete item, not just the specific fault.

2. Reporting and Metrics

Ask your supplier to provide regular reports and updates on the repairs. It’s not uncommon for a repair company to be located on the other side of the country from you, and you don’t want to have to make endless trips to check up on them. Hotel food is not that good!

A comprehensive reporting system will tell you the volume and type of repairs carried out. They should report on turnaround time and any re-occurring faults that may form a trend.

Your repair provider should be pro-active and notify you about potential problems or even opportunities for cost savings with your repairs. Work with them to create a comprehensive and useful reporting system.

If handled correctly, it shouldn’t be a problem working with a depot located across country from you.

3. Big Fish Or Small Fish?

There’s a trend in the repair industry for large companies to create Mega repair depots. Now, for very large volumes of repairs that’s what you need, but for most people that won’t work. You will be the small fish in their big sea of repairs.

Look for a depot that is large enough to handle your volume of repairs but is small enough to value you and be flexible and understanding to your particular needs.

How To Handle iPad Repairs

Thu, 09 Jan 2014 18:07:20 GMT

Samsung, Panasonic and Motorola are all making inroads into the industrial Tablet market, but Apple still leads the way in terms of market share. Other manufacturers offer great alternatives for ruggedized solutions and other niche solutions, but it’s an Apple iPad that you’re most likely to see in the store, school room, shop floor or even the police car!

So, how do you handle your iPad or Tablet repairs when they break! Most warranties (including Apple Care) do not cover accidental damage, and that’s the most likely cause of failure. Most Tablets seem to be very stable, but of course they are sensitive to being dropped or other kinds of physical damage. Broken screens or plastics will not be covered by the manufacturer’s warranty.

A Depot Repair company can be a good option for iPad and Tablet repairs. A third party depot can offer attractive pricing and quality repairs when compared to the manufacturer, and should be able to handle volume repairs. Look for a company with a track record in electronic repairs and check what warranty is offered. Here at Mercom we warranty all repairs for six months, and the warranty covers the complete unit and not just the original fault.

Hardware Budgeting For The New Year – Make A List And Check It Twice!

Tue, 17 Dec 2013 21:29:44 GMT

Ok, so it looks like you’re going to make it through Christmas for one more year, so soon it will be time to relax, breathe and budget for next year.

Hardware budgets seem set to stay flat for 2014, so what can you do to make your budget go further?

Extend the working life of existing hardware

Maximizing the technology that you already have can allow you to channel funds into the latest features, like tablet integration and mobile POS for example. Taking a structured approach to out-of-warranty repair and maintenance can mean that the return on investment for the existing infrastructure can extend way beyond the end of manufacturer warranties.

Analyze the hardware that you have which may not need to be refreshed for aesthetic reasons and coordinate a schedule of maintenance and repair to maintain optimal performance. For example, the functionality of a typical receipt printer does not change much over time but its casing could be replaced or enhanced. This means it will still match if the other elements of a modern POS station are upgraded.

If investing in new hardware…

If you have budgeted for a POS hardware refresh, or are implementing new additions to the current infrastructure, you can help stretch the return on investment that they provide –

Talk to an independent repair depot at the outset.

Ask them about the equipment they see. Who tends to produce the most robust POS hardware? Are there any particular manufacturers whose hardware they see on a more frequent basis.

Negotiate longer warranties.

See if the POS manufacturers will go beyond the standard warranty as part of the initial deal. However, this comes with a warning. Do not be swayed into paying for an extended warranty from the manufacturer. These are often charged at a premium.

Find out about repair costs, even at this early stage.

Ask a repair depot or fellow professionals in the industry about the cost of repairing POS hardware once the manufacturer warranty has expired. Are products from certain manufacturers more costly to repair than their rivals because of the components used? Are spare parts hard to come by for a particular POS device?

So as these economic times remain slow, both in retail and hospitality, making some savings from savvy hardware management is never a bad thing. Optimally caring for your existing devices, along with diligent purchases of any new additions, provides the best optimization of your budget.

Watch Out! Amazon Is Coming To Get You!

Wed, 04 Dec 2013 21:26:59 GMT

With the recent news that Amazon is considering using Drones to deliver purchases to customers, it’s worth considering what effect Amazon has had on the American retail market. While getting your orders delivered by Drones is seriously cool (Will they be able to come down the chimney at Christmas?) there has certainly been a downside to Amazon’s market dominance.

One estimate of the “Amazon Effect” is that the company has created 5,000 warehouse jobs while eliminating 50,000 retail jobs. There’s no doubt that Amazon has created an excellent online customer experience and they continue to redefine and develop new online shopping experiences, but they’re leaving a trail in retail corpses in their wake.

Borders Bookstore disappeared a few years back and Barnes and Noble may only have a temporary respite, with more likely to follow.

The true test of Amazon may come only if there is a customer backlash against the company. There is a simmering of discontent in some areas as to how the company treats its hourly workers. Walmart gets a lot of bad press for this (food drives for their own workers, for example!). Drones or not, the continual drive to keep down prices (and hence wages) may prove to be Amazon’s Achilles heel!

Boo Retailers!! Halloween Is Here And Get Ready For The Holidays!

Wed, 23 Oct 2013 20:09:14 GMT

Every Halloween US consumers spend more than $2 Billion on Candy and $30 Million on pet costumes! While there is no data on how many dental fillings (or traumatized pets!) that translates to, those are scary numbers, and then the Holiday season follows fast! So, Retailers, are your store systems and POS hardware ready to make the most of upcoming sales surge?

An organized hardware manager should have plans in place to adjust to spikes in trade, and they play an important role in creating a satisfactory shopping experience for shoppers, with prompt payment processing and minimal lines.

Many stores add extra checkout registers during the Holidays, and spare POS inventory may need to be added. This should be tested in advance to make sure that it’s in full working order, and a depot can step in here to ease the additional workload, processing the checks and carrying any required repairs with a quick turnaround. They can also help with the logistical operation and send the additional hardware directly to your stores to save on your shipping costs and increase the responsiveness of your IT department.

A hardware manager may not just have to equip additional checkouts at short notice, but new temporary stores. The ‘pop up’ Holiday stores are common, and even though they may only be around for a couple of months of the year, they’re extremely popular and generate great returns. And all need to mirror the hardware infrastructure of traditional stores to appeal to shoppers.

And if disaster strikes with POS hardware during the busy build up to the Holidays, then it needn’t turn into a horror story for the retailer. Having a responsive depot repair center on hand can help to reduce the time that a store is without key equipment. If it is helping on an advance exchange basis, then they can ship a replacement item as soon as they’re notified.

This could arrive as early as the next day depending on the shipping method selected. With the faulty hardware returning to the depot, a cost-effective fixed-fee repair can be carried out, with the device retained as spare inventory for similar re-deployment.

Have you had to fend off any monsters threatening to disrupt your POS harwdare on the eve of a busy period in trading? What steps do you take so that you’re fully prepared?

3 POS Trends In Retail – And How They Effect You!

Mon, 14 Oct 2013 20:53:45 GMT

A recent study published by Vertical System Reseller (VSR) highlighted the three most requested POS features and what impact they will have on maintenance and repair.

MOBILE

Of course! Mobile POS capabilities were the most requested choice by far (75%) when it came to the POS feature that end-users and value-added resellers would most like to see. Having flexible hardware like this raises additional concerns when it comes to prolonging its longevity. Not only will it have to contend with the normal wear and tear that ‘fixed’ terminals handle, but mobile POS hardware is more susceptible to loss, drops, and encountering hazards like liquid spills.

Mobile POS often triggers failures with the network card too. This can be the common reason behind faults on certain models of Zebra printers and Motorola handheld devices.

So, although mobile POS is popular and offers many benefits, Maintenance Managers need to plan for possible increasing failures and repairs on this kind of equipment.

TABLET INTEGRATION

Tablets are a most requested POS feature amongst 37% of the VSR respondents. Although many different types of Tablets are appearing it seems that iPads are set to dominate this market. Tablets need to be handled with care within a retail or hospitality setting. Maintenace Managers need to make provision to counter theft, and the high risk of accidental damage that may not be covered by warranty. Fortunately, third party repair vendors can typically handle most common Tablet repairs and you don’t need to rely on the manufacturers for expensive out of warranty repairs.

TOUCHSCREEN DISPLAYS

This feature is requested by 23% of the respondents. The touchscreen functionality can make a POS terminal more intuitive and easy for the operator to use. However, given the technology that’s behind it, they’re susceptible to wear and tear with prolonged use in a busy retail or hospitality environment.

This part of the market is being addressed with the appearance of an increasing number of touch screen monitor manufacturers. However, some of their screens seem to have very poor quality with the touch screen itself failing quite quickly. So, buying cheap hardware can prove costly in the long run!

With touchscreens, it’s often the case that certain parts of the screen are used more than others and the wear becomes noticeable and ultimately prevents on the touch functionality from working correctly. Also, the bulbs that light the display have a finite life. Discoloration of the screen indicates that they need replacing, and their complete failure will make it seem like the screen has completely shut down. Thankfully, cost effective touchscreen repairs are still a good option for most all makes of screens.

If actively looking to add these new features to the POS inventory at a multi-site operation, a Maintenance Manager can guard against some of the more common issues that can cause fault with mobile units. For example, by selecting ruggedized devices or adding protective casing. The latter could add valuable branding opportunities if the marketing department is involved, as a bespoke case could make a tablet look like a menu in a dining establishment or feature the latest specials for example.

Have you already implemented any of the POS technology mentioned across your retail stores or hospitality venues? What advice would you share with your peers about effective maintenance? Please use the ‘Reply’ section below to share your experiences and guidance.

Use for iPads

Mon, 23 Sep 2013 17:05:02 GMT

Is there a use for iPads

Well, I was stunned to find out recently that iPads can be used for other things other than playing Angry Birds! In fact, if you look around they’re being used everywhere in the retail and commercial environment. Sure, they look sexy, but are they just a passing fad or do they have a valid place in the business world?

Retailers such as The Men’s Wearhouse, Wholefoods and Kate Spade are using them in their stores. La Guardia Airport has hundreds of them for passenger use; Chilli’s are rolling out Tablets (although not iPads) in their restaurants. One Texas school district has 6,500 of them, and even the guys who fixed our sprinkler system this week had an iPad in their truck to handle all their invoicing!

So, what do iPad and other Tablets offer that conventional POS systems and computers can’t?

The iPads at La Guardia Airport are a good example. Passengers waiting for their flights can use the iPads and order food. Reports say that passengers using the iPads spend up to 20% more on food and drinks. In addition they’re a big upgrade to old fashioned paper menus in restaurants.

Some companies gather data from them. Apart from the obvious information that customers input about themselves, they can tally how popular different items are. For example, Kate Spade can see how often different clothes are viewed through a store iPad (and whether that translates to a sale). You can order cakes through the one at our local Wholefoods.

But beware of iPads and other Tablets just being used for the “Cool” factor. You need to make sure that you have a valid application for them and they’re not just “Trophyware!” How will you handle maintenance on them? Avoid the “Graveyard of broken iPads” that can appear if you don’t have a good depot repair provider in place for them.

Getting What You Need From Your Repair Vendor – Turnaround Time

Wed, 18 Sep 2013 21:20:54 GMT

Three factors tend to dominate when it comes to judging the service quality for hardware repairs. These factors are turnaround time (TAT), repair quality and overall value for money. Repair vendors make lots of promises that they excel in all of these areas, but you can’t really judge the service until you experience it.

However, before starting a new partnership with a potential repair vendor it is important to check the experiences of their existing customers. That’s the reason Mercom conducts regular satisfaction surveys with customers to check that our levels of service are as the customer expects. This allows us to then share this information with prospective customers so they can see what kind of company we are.

So, we’ll start this series of blogs on service quality by focusing on some of the feedback that we’ve had on Mercom’s turnaround time.

One customer said:

“Didn’t have to remind them of the importance of getting products repaired in a timely manner.”

It is crucial for hardware managers to have a sufficient inventory of spare equipment available to handle field failures. Getting broken equipment repaired in a timely manner is critical to that.

Another customer said:

“Great turnaround time; unless delayed by manufacturers parts.”

Delays can occur with any repair company, so it’s important to know minimize these by knowing the customer’s equipment and stocking the appropriate parts.

Yet another customer said:

“Always kept up to date on repair status.”

Communication is a crucial aspect of overall service. Customers should receive updates on the status of their repairs which helps them plan appropriately. If delays do occur then letting customers know at an early stage can minimize disruption.

First Impressions Matter.

Many of our customer relationships at Mercom start with a complimentary trial. It allows the customer to gain a full understanding of the importance we give to turnaround time and our other processes, before committing to a long term repair partnership. Please contact us if you would like us to try our free trial!

Retailers Getting Ready for The Holiday Season

Tue, 17 Sep 2013 16:53:54 GMT

Be Prepared

As a savvy hardware manager, you may have noticed that consumers have been starting their holiday shopping earlier and earlier each year. In recent years the shopping frenzy has started as early as October, well in advance of the traditional Black Friday start. The holiday season is the life-blood of most retail businesses and that is why, even though it’s still only September, it’s already time to start getting POS hardware ready for the holiday season.

You may have heard the saying, “Fortune favors the prepared.” Or maybe you prefer, “A stitch in time saves nine.” Either way the meaning is clear. In order to get the most out of the holiday shopping season a retailer must be as prepared as possible in every possible way. While most will make sure they have ample stock and staffing arranged well in advance of the holiday crunch, it’s surprising how many overlook the importance of providing a fast, efficient, and convenient payment process.

Traffic Jams

Even in the best run businesses, the checkout lines are a natural bottleneck. The cash register is the one place all of the traffic in your store must pass through. When there isn’t a great deal of traffic things flow smoothly even when small problems pop up. If your barcode equipment is acting up and the cashier has to enter a few codes manually it isn’t a huge problem when there are only a couple of customers waiting in line. Getting POS hardware ready for the holiday season seems like such a minor issue during the slower months. A faulty printer or till display doesn’t often come high on the list of the million and one things a busy retailer has to deal with.

During rush hour, though, even small disruptions in the regular traffic flow can snowball into devastating gridlock. If your cashier has to enter two or three manual codes for each customer or needs to spend half a minute every few customers clearing out a paper jam in the receipt printer the delays will begin to accumulate, the lines will get longer and longer, and many of your potential customers will decide to spend their money elsewhere.

Prevention vs. Cure

This is where preparedness can save the day and your revenue stream. Getting POS hardware ready for the Holiday season is important, but keeping it in great shape year round is even better. A wise retailer doesn’t only fix problems when they arise; a wise retailer prevents the problems from happening in the first place. Mercom offers maintenance contracts and repair options that make it cost effective to keep your equipment in top condition. We also guarantee most repairs for 6 months, which is far beyond the industry standard.
In North America more than 25% of all personal spending happens in November and December. Your POS hardware is the key to making sure your customers enjoy the seamless and speedy payment experience so vital to ensuring that they do their holiday spending with you rather than with your competition.

Ouch! My POS Hurts!

Thu, 25 Jul 2013 20:55:43 GMT

A recent survey of POS end users by Vertical Systems Reseller (VSR) showed that 26% of those surveyed listed “Poor Support Maintenance” of their POS systems as a major pain point.

Poor support maintenance was right at the top of the pain points and, according to the survey, is a major reason behind some companies push to refresh their POS systems in the upcoming year. Poor support maintenance was a bigger problem for those surveyed than some more obvious pain points, such as having outdated POS systems or customer dissatisfaction in the store.

When selecting new POS hardware little or no consideration is often made of future support issues. The manufacturers will obviously support the hardware through the warranty period, but what then? Most POS systems are expected to function well past their initial warranty.

Manufacturers will support out of warranty hardware but the repair costs can be very high. Although the revenue stream for manufacturers is quite lucrative for these out of warranty repairs, by charging high repair prices they hope to push the customer into choosing to buy new hardware rather than fix what they have.

This is a win-win for the manufacturer. Either they get the lucrative repair revenue or the customer is pushed into buying new hardware.

The solution for the 26% with maintenance issues is to look away from the manufacturer. Most POS hardware can be properly and cost effectively maintained by third party repair companies. Sometimes the repair savings can be hundreds of dollars per device! So, if poor hardware support is a problem for you then look around. The OEMs are not the only game in town!

Depot Repair Companies: How to Choose One

Thu, 27 Jun 2013 17:02:02 GMT

This post details a methodical way to select a depot repair company.

This is the time of year that many companies take a deep breath and start planning for the future. The economy is still down and budgets are tight, and many people are looking for ways to save money on their hardware repair costs.

Some companies are evaluating their current Depot Repair contracts, or perhaps considering changing from expensive, on-site repair to a depot model. Others are looking to switch from relying solely on repair by the original equipment manufacturers (OEMs) to more cost effective third parties.

What are some of the factors you should consider when choosing a depot repair company?

Quality! Quality! Quality!

Depot repairs can be an efficient and inexpensive way of maintaining your hardware, but the quality of the repair work is paramount.

References

Ask potential suppliers for references? Call a couple of them. Ask the supplier for names of lapsed customers – why don’t they do business together anymore? It may not be the fault of the supplier, but lapsed customers can have a story to tell.

How long have they been in business?

How many staff do they have and do they have the appropriate capacity to handle your repairs? You need to judge whether the company size is right for you. For example, if you have 500 repairs per month, then choosing a repair company with only four of five Technicians may not be wise. Similarly, if you select supplier has 100 Technicians then your value to them will not be high and you may not be valued as a customer.

What’s their warranty?

OEMs are notorious for having poor warranties on their out of warranty repairs, some go as low as 30 days! Ask for six months – you need for a supplier that will stand behind their work.

Does the warranty cover the complete unit; or just the repaired fault? Again, some companies will just warranty the specific fix and charge you again if a repaired item develops a different fault, and that’s just not cool!

Do potential suppliers have repair procedures in place? Do they track repeat failures and will they alert you to any trends or developing problems with your equipment?

Major Factors That You Should Consider When Selecting a Depot Repair Company

Pricing

When selecting a Depot Repair company for your hardware repairs an important element of the decision is pricing. The depot repair model can offer excellent value, but still you need to choose a system that is right for you. Evaluate the different methods available and ask providers to give you repair pricing based on different methods.
The common pricing methods used in the industry include the following:

Time and Material

This is a method often preferred by the Original Equipment Manufacturers (OEMs). You ship defective equipment to them then they will evaluate it and provide a repair price. Repair pricing can be based on labor rates from $80 to $200 plus per hour and they may charge an evaluation fee if you decide not to proceed with the repair. In addition the T&M process may not be manageable if you have large volume of repair work.

Contract Method

With this pricing model you pay a certain amount per month for each item of hardware that you place under the repair contract. Typical pricing ranges from a few dollars for a barcode scanner to $20 per month plus for high end mobile computers or other expensive IT equipment.

The great advantage to this method is that your total repair costs are known upfront. Anything that goes wrong with the equipment listed in the contract is covered and the equipment will be repaired for no further charges.
However, this method is typically an expensive way of repairing your equipment. When pricing this way, the repair company has to assume the worst in terms of how much equipment will need repairing. Each type of equipment has some norms as to what percentage of them will go bad in any one year, but still the repair company will have to err on the safe side and price the contract so that they don’t lose money.

Another disadvantage to this method is that you must maintain an accurate record (serial numbers) of the equipment that you want covered, which can be tricky with hardware spread far and wide in the field. Any equipment that you don’t list upfront with the repair company may not be covered.
Again, this contract method may be popular with OEM’s and some third party repair companies as it can be most profitable for them!

Flat Rate Repairs

The flat rate repair pricing method is probably the most popular in the industry. The depot repair company charges a set amount per unit repaired and this includes all parts and labor.
The price is set up front and it varies depending on what is being repaired, but it can range from $70 to $100 for some barcode, POS hardware or monitor repairs, to a few hundred dollars for high end label printers. Typically the price is around 15% to 40% of the cost of buying replacement equipment, so it offers excellent value.
Normally these repairs are not covered by a formal contract and you pay only for what you send in to have repaired. If your repair needs change, or if you’re unhappy with the provider, then you can just stop repairs and move on elsewhere.

Turnaround Time (TAT)

What TAT do you need and expect? Check that potential suppliers understand and can commit to meeting your requirements.

Experience

Does the depot repair company have experience in your industry and with your equipment? Can they demonstrate knowledge of your hardware? Original Equipment Manufacturers often say that they are the only reliable source of repairs, but that is normally often the case. A reliable third party repair company may offer great service with significant cost savings over the manufacturer.

Selection Criteria for Choosing a Depot Repair Company: Inventory Management vs. Managed Services of Hardware

Inventory Management and Logistics

Benefits:

Of increasing importance in the Depot Repair field is where the selected vendor also provides Logistics or Inventory Management of your hardware.

With this model the third party, Depot Repair Company is not only responsible for maintenance of your hardware but they will also store it and ship it to your remote end users or stores. The defective hardware is returned from the field directly to the vendor for repair and then it is placed back in the repaired pool of equipment for use again.

This offers several benefits including:

Less of your staff handling IT hardware with the corresponding significant cost savings compared to doing this in-house. This also allows you to concentrate on your core company business, which is generally not repairing IT hardware!
Professional handling, storage, configuration and maintenance of your hardware by the depot repair company.
Defective equipment is repaired and re-used, which offers great cost savings over replacing broken hardware with new equipment. Where necessary, your provider should be able to source refurbished equipment too at cost effective prices.
The Depot Repair provider will be able to process repairs for you that are covered by the manufacturers’ warranty. Even if they cannot repair the manufacturers’ equipment in-house, they can provide added value by processing these repairs with the manufacturer for you.
With their broader knowledge of the market, your provider will be able to notify you of trends or issues in the IT field. Are there recalls or common problems with the hardware you use? Your supplier may well know of problems that their other customers experience and can use that knowledge to benefit you!

If you wish to outsource these logistics to a third party then you need to have confidence in your supplier. They may be located hundreds of miles from you and you cannot watch over them every day, so make sure the following items are agreed to beforehand:

Ask for regular (at least weekly) reports from your supplier as to what’s been repaired and what their equipment stock is.
What will the depot charge for managing your inventory? Apart from the cost of shipping equipment the charges shouldn’t be very high; many depot repair companies view inventory management as a way to add value to their relationship with their customers and strive to keep costs low.
Determine the process for sending equipment into the field – how does the vendor know what and where to send equipment? Who is responsible for ensuring that defective equipment is returned to the depot?
How are manufacturer’s warranties handled? Again, suppliers may be authorized to repair manufacturer’s equipment or even if they’re not they may process the repair at little or no cost as a way to add value to a customer.

This concludes our guide to choosing a depot repair company. Did we miss any factors? Please add any insights on this process that you may have in the comments section – thanks!

How To Handle Warranty Repairs on Epson and Okidata Printers

Thu, 30 May 2013 20:42:17 GMT

Square Stand – The End Of POS?

Square has announced the debut of Square Stand, an iPad dock with a credit card reader targeting the POS hardware market.

For $299 retailers can buy the Square Stand which allows retailers to replace old, clunky cash registers with an Ipad. The iPad will sit in the Stand and allow customers to swipe their credit cards. The Square Stand certainly looks good and customers will love it! With its glossy, rounded white plastic it’s the most Apple-like thing not made by Apple!

Of course the iPad is not included in the purchase price, but you can connect it to other devices such as a Receipt Printer, Bar Code Scanner and Cash Drawer. Square sell specific peripherals that will work with their Stand, but it’s not clear as to whether other manufacturers equipment is compatible.

The shiny Square Stand looks great for small retailers that want to present a very good look to customers (think boutique coffee shops and cafes), but it won’t replace regular POS systems for major retailers who need the reliability and sophistication of main stream POS hardware. Well, not yet anyway!

Industry Consolidation Within The POS Industry – Bad News For The End Users?

Mon, 15 Apr 2013 21:19:13 GMT

Over the past several years there has been an increasing trend for consolidation within the POS and barcode industry. Well known hardware providers such as Symbol, PSC, Metrologic, HHP and LXE have been swallowed by bigger companies such as Motorola, Datalogic and Honeywell. And last year, perhaps the biggest deal of all was announced when Toshiba acquired IBM’s POS Division.

The benefits for these newly engorged companies is clear – economies of scale from manufacturing through to sales and service, bigger market share, less competition – but how does this consolidation affect their customers, the users of barcoding and POS hardware?

The benefits for the end-user have, at least so far, been difficult to spot. Apart from some very low end equipment the price of new hardware has climbed. Clearly the functionality of hardware is far better now than it was even a few years ago, and this is often used as justification by the manufacturers for the higher prices, but perhaps both pricing and functionality would be better if there was more competition in the field.

Hardware maintenance has also been affected. In order to get a reasonable turn-around time on repairs from manufacturers it is often necessary to sign a multi-year service contract with specific guarantees. If you don’t pay for these premium services then the wait for repairs can be 30 days to 3 months!

This industry consolidation has allowed some new companies – notably Janam and POS-X – trying to enter the market. However, some of these fledgling companies have been subjected to legal action from the big hardware suppliers in an effort to kill off any new competition.

So, for the end-users the industry consolidation over the past years has not provided much benefit and the trend seems set to continue. One major monitor manufacturer was recently taken over and their service levels have decreased dramatically over the space of a few months. In addition the consolidation trend has not yet touched on printer or most service companies (except IBM), and it seems just a matter of time before that starts.

How To Handle Broken POS And Barcode Equipment

Tue, 05 Mar 2013 22:22:25 GMT

In today’s tech-dependent world, when the equipment breaks down, business slows down. Barcode technology and Point of Sale (POS) products have revolutionized retail and back office operations, but it comes at a cost unless you know how to keep the hardware working. When the equipment fails, businesses must look for a cost-effective approach to POS repair or to replace key system elements. Time is money and you are losing it if you are sitting around with equipment that doesn’t work. POS and barcode systems are just fancy doorstops unless they are in-service. Repair? Call for help? Or buy new hardware? What approach is going to keep your business in the green?

Do-It-Yourself

One solution to POS breakdowns is to let the in-house Technicians do the repairs. It does make sense. They have training in your systems and would always be right there with a smile (hopefully!) to repair or refurbish any broken hardware. POS and barcode equipment repair is highly complex and requires education and experience. You are not paying for service. You are paying for expertise. Sensitive equipment like this requires distinct training. A degree and experience with other IT hardware is not enough. POS repair technicians need education on each system. The IT department may look at the issue initially, but from there, you need someone with appropriate experience.

The cost and training of having your own repair staff can be prohibitive.

Send It to the Manufacturer

When the monitors fail to light up or the scanners fail, there is always the manufacturer. If you go online to most manufacturers’ websites, they offer the option to send equipment in for repair. This obviously has some disadvantages. Manufacturers often try to steer customers in buying new equipment, rather than repair older, out of warranty hardware. Manufacturers are notorious for taking a long time for repairs, especially if you don’t have some kind of service contract in place.

The cost of manufacturer out of warranty repairs is high and service contracts may bind you to them for several years.

Buy New Hardware

This option sort of makes sense. You can replace the broken equipment and tell yourself it is worth it. You will be upgrading that old piece of hardware to get the latest gadget on the market – or will you? It is often the case that the newest, shiniest and brightest hardware is not compatible with the older software and systems.

The compatibility of new hardware with any older equipment or software needs to be thoroughly investigated before investing in major new purchases. Unless you are refreshing your systems company wide then buying new may not make sense.

What is the Answer?

Once the equipment goes out of warranty, the answer is to move on from manufacturer POS repair options. High-tech hardware such as POS and Barcode scanners are expensive. Businesses need to get every minute of use out of them. Broken does not mean dead in most cases. Barcode equipment repair is a cost-effective approach to extending the life of your equipment.

The manufacturer repair service is not the only game in town. Turning to third-party service companies is the right approach for fixing broken components and getting maintenance. With a service company, you save money and add years of life to your investment.

When equipment breaks down there are options, but third-party service companies provide prompt repairs and knowledgeable technicians without the hassle that comes from dealing directly with the manufacturer, or the cost of keeping someone on the payroll to fix the system. It is the logical business solution for many companies.

How To Handle Warranty Repairs on Epson and Okidata Printers

Mon, 25 Feb 2013 22:15:32 GMT

Commercial Printer Repair : Epson & Okidata Printers

At Mercom, we cover a broad spectrum of barcode and point of sale (POS) hardware repairs. Most often, retailers and other multi-site operations take advantage of our skills when it comes to repairing or refurbishing faulty, out of warranty, equipment.

However, we are also authorized to carry out in-warranty repairs on Epson and Okidata commercial printers.

How do you benefit by using Mercom for warranty repairs?

• Simplicity – Just send us your defective printers. We will verify the warranty with the manufacturer and then fix them!

• Prompt turnaround – As an authorized service center we have priority access to parts from the manufacturers and our normal turnaround time is 3 to 5 days. If any delays do occur then we’ll keep you informed.

• Quality repairs – Mercom’s printer Technicians have been trained and have been certified by the manufacturers, and our work meets Epson and Okidata’s strict quality standards.

• Single source – Mercom repairs equipment from all major barcode and POS brands. We offer competitive pricing, fast turnaround and the best warranty in the business, so we can be your single source for all hardware repairs!

Mercom also offers a complete logistics service for all of your printers, barcode and POS equipment. We can store your spare inventory of equipment and ship directly to stores or your end-users when their equipment fails. Defective equipment, whether in-warranty or not, is then returned to us for repair and held for future deployment. Using Mercom for this service eases your workload and offers peace of mind that your hardware is covered.

New Maintenance Plans

Sat, 19 Jan 2013 22:23:44 GMT

Mercom Announces New Maintenance Plans For POS and Barcode Hardware

Today Mercom announces it is offering comprehensive, fixed fee service plans for a variety of POS, Barcode and Handheld devices.

The new service plans offer better protection and superior cost savings compared to the Bronze, Medallion or other extended warranty plans offered by manufacturers.

The benefits of Mercom’s new service plans include:

• 3, 5 and 7 day in-house (depot) programs available.

• Repairs cover all normal wear and tear including internal components, housing plastics and display screens.

• Return shipping by Ground, Second Day or Overnight service.

• Comprehensive management reporting

• Application loading available

Mercom’s new service plans apply to a wide range of out-of-warranty equipment including:

1. Barcode Scanners and Handheld Devices

2. Receipt and Thermal Printers

3. Touch screen Monitors and Touch Computers

4. POS Terminals

Equipment from manufacturers such as Motorola, Datalogic, Intermec, Zebra, NCR and others can be covered.

Unlike manufacturers’ extended warranty plans, Mercom can tailor specific plans to cover a variety of equipment from a range of different manufacturers with the customer’s specific needs in mind.

The plans offer a great way to maintain your equipment at a known, cost effective price.

Mercom is already in negotiation with two major customers to provide service plans on their handheld devices and POS terminals.

10 Factors To Consider

Sat, 19 Jan 2013 21:58:59 GMT

10 factors to consider when switching to an alternative source for POS hardware repairs.

If you are contemplating a switch in how POS and related IT hardware is repaired at your organization, then this list provides a quick overview of the key areas you should be considering.

Expertise
It may be obvious, but you need to make sure that they have the skills to carry out the repairs. A comparison needs to be made against your current arrangements to see if standards will at least be maintained or hopefully bettered by making a switch.

Longevity
Whatever option is chosen, you need to make sure that it will provide a stable service. For example, if you’re recruiting an in-house team, can you be sure that employees will guarantee you many years of loyal service? Or if you’re looking to outsource, is the company stable and able to supply a reliable service, regardless of the economic climate?

Reputation
Can your new source of POS repairs deliver as promised? For example, if you’re selecting a depot repair center, do they highlight their credentials with appropriate case studies on customers with a similar profile to yours? Or if you’re hiring new staff to complement your in-house team, does their experience and references tally?

Expectations
You need to make sure that everything operates smoothly once the change has been made. Remember, changing from an arrangement for on-site repairs to one where hardware is shipped to a repair depot for example will require planning and a whole host of new procedures for your colleagues to follow. Can the new avenue of support work effectively with you to keep this disruption down to a minimum?

Processes
Whichever method you favor, you need to be sure that there is a smooth, hassle-free operation. Those attractive cost savings after letting warranties expire for repair work from the manufacturer could soon vanish if the arrangement with your new third party for out-of-warranty hardware repairs ties up your time and resources with admin tasks, for example.

Pricing
Are you sure you have the most cost-effective arrangement for POS repairs? Have you budgeted for staffing and supporting an in-house team of technicians, or worked with a depot repair center on cost projections to show the value of their annual maintenance plan compared to an arrangement with the original manufacturer/s? Obtaining continued return on investment from the initial POS hardware investment, even after initial warranties expire, is the ultimate goal of the savvy hardware manager.

Transparency
Having a clear picture of your inventory is mandatory when managing the hardware requirements of stores that could number well into the thousands. So will your choice of POS repair support be on the ball? You need to be clear on how you wish to be updated. And clarity extends to the pricing too. You need to guard against shocks when the monthly invoice lands on your desk by knowing repair pricing in advance.

Tailoring
Expect the same service from a third-party compared to the one provided by an in-house team by having a service exactly how you’d like it. You should work closely with the chosen method of support so that it’s on your terms. A full service advance exchange inventory management from a vendor could be the ideal fit.

Flexibility
Although you’re searching for a source of POS repair that complements your organization with a tailored approach, you should be on the lookout for one that can still react should the need arise. It’s reassuring to know that if a speedy turnaround is required on a batch handheld barcode scanner repairs for example, then your vendor or team can complete the task promptly.