Zebra ZQ630 Repair Services

Mercom Step by Step Repair Process

1. Customer creates an RMA in our RMA portal for one or more devices, and ships device(s) to Mercom.

2. On receipt of devices Mercom checks them into our Repair System and updates the RMA portal so that the customer can track the progress. Any discrepancies between the RMA and what we actually receive is passed onto the customer.

3. The devices move to a Repair Technicians bench where they load our software and test the printer. Any defective items are replaced and the printer is checked for full functionality. All repair details are recorded in our Repair System so that we have a complete history of the device.

4. After repair the printer moves to QA where the printer is tested again for functionality. If any defects are found, then it is sent back to a Repair Technician for re-work.

5. After passing QA devices moves to our Shipping Department where they are cleaned, packed and shipped back to the customer. The RMA portal is updated showing that the repaired device has shipped back to the customer and the tracking number is recorded.

Typical turnaround time (TAT) is 5 to 7 days, but we will notify the customer if any delays occur.

Common Zebra ZQ600 Series Issues

One common issue that Zebra ZQ630 users report has to do with connectivity or wi-fi issues. Sometimes this can just be an issue with the printer settings, but if that’s not the cause then the printer may need to be repaired. Often cables or connectors inside the printer fail and, in that case, the printer needs to be repaired by a qualified Technician.


Other potential problems include poor print quality. Again this could be an issue with the printer settings, but it can also be caused by certain sensors failing or the printhead going bad, and the printer may need to be sent out for repair.


If the printer doesn’t stay charged then changing the battery may well fix the issue. Don’t continue to use old batteries as they can possibly damage the printer. If changing the battery doesn’t help then charging problems can also be caused by the printer itself being defective, especially in harsh environments.

Mercom's Industry-Leading Turnaround Times and Repair Warranty

The team at Mercom offers industry-leading turnaround times of just five to seven business days - and you can track and follow the repair progress on our RMA portal. .For customers who are on long-term maintenance contracts, we offer customized guaranteed turnaround times - typically three or five days.


For customers not on a maintenance contract, we offer fixed, flat rate repair pricing with a comprehensive six-month warranty on all the repair work . Our warranty is the best in the industry and it’s longer than the manufacturer offers on repaired hardware.

Your Zebra Printer Repair Specialist

For more than 25 years the team at Mercom has worked hard to become one of the leading Zebra hardware repair providers operating in North America today. We have the ability to repair hundreds of devices per month, allowing us to serve customers in both the United States and Canada. Whether you need one device repaired or 100, we can help you.


We've repaired ZQ600 series and other Zebra printers for businesses in a wide range of different industries including retail, trucking , manufacturing, warehousing and beyond. Our flat rate repair pricing or customized maintenance contracts offer you the best options for your Zebra repairs.

Repair Services For All Zebra Printers

At Mercom, we pride ourselves on our ability to become the hardware repair partner you can depend on. Regardless of the model of Zebra printer you have, or if you have a combination of hardware types that need servicing, we can handle it all. We make sure that your hardware is fully functioning and reliable.

Along with the ZQ630 printer, Mercom maintains a complete range of Zebra printers including the ZQ61, ZQ62, ZQ63, ZQ300 and ZQ500 series printers. Rest assured, Mercom keeps your IT running, so you don’t have to.

If you'd like to find out more information about our Zebra ZQ630 repair services, or if you're just eager to speak to someone about your organization's needs in a bit more detail, please don't hesitate to contact the Mercom team today.