Zebra ZD410 Repair Services

Mercom Step by Step Repair Process

1. Customer creates an RMA in our RMA portal for one or more devices, and ships device(s) to Mercom.

2. On receipt of devices Mercom checks them into our Repair System and updates the RMA portal so that the customer can track the progress. Any discrepancies between the RMA and what we actually receive is passed onto the customer.

3. The devices move to a Repair Technicians bench where they load our software and test the printer. Any defective items are replaced and the printer is checked for full functionality. All repair details are recorded in our Repair System so that we have a complete history of the device.

4. After repair the printer moves to QA where the printer is tested again for functionality. If any defects are found, then it is sent back to a Repair Technician for re-work.

5. After passing QA devices moves to our Shipping Department where they are cleaned, packed and shipped back to the customer. The RMA portal is updated showing that the repaired device has shipped back to the customer and the tracking number is recorded.

Typical turnaround time (TAT) is 5 to 7 days, but we will notify the customer if any delays occur.

Common Zebra ZD410 Issues

- Connectivity
- Battery and Power
- Error Messages
- Software-bugs