By downloading, learn more about:

  • how Mercom's value as a vendor compares to alternative methods of support
  • the flexibility that a depot center can bring to all manner of POS and IT repair work
  • how a blossoming vendor-customer relationship is built on solid customer service.

Download the 2-page case study here:

Retail sector - Point of sale (POS) repairs case study - Pier 1 Imports

Headquarters: Fort Worth, Texas.

Trading: Across the USA & Canada, plus Mexico.

Equipment: Repairs of point of sale scanners and printers.

"The set-up of Mercom means that the service is personable. There is never the chance of getting ‘lost’ within departments or alongside others, as there is a distinct difference in Mercom’s structure compared to that found at larger organizations. We appreciate the ‘value-add’ of this approach, and realize that it would be lost if we went elsewhere."

Dennis McAdams, Manager, Field Deployment and Depot Services. ISD.

Pier 1 Imports