Mercom Blog

IT Inventory Management – How Your Repair Provider Can Help

Try Not To Store Your Hardware Like This! Try Not To Store Your Hardwa ...

Oracle Buys Micros – What Does It Mean For You?

Oracle Micros Continuing the series of consolidations within the industry, Oracle announced that they are buying Micros for $5.3 billion. ...

How To Handle POS Terminal Repairs

POS Terminal2 Point of Sale (POS) Terminals (or Workstations) have become increasingly popular in the last few years. It seems that many compa ...

Mercom Announces Major New Maintenance Contract

images Mercom is proud to announce the signing of a multi-year contract with a large, nationwide retailer. Under the terms of the con ...

What Is The Internet of Things? And Can Your Fish Text You?

Internet-of-Things Whatever the Internet of Things (IoT) is, and I don’t really know, it’s about to get really big! ...

The Benefits Of Advance Exchange, Or “Spare-In-The-Air”

Oops! That's a Hare In The Air!
Oops! That's a Hare In The Air! ...

Fair Pricing For Depot Repairs

Fair Pricing
Getting fair depot repair pricing for IT hardware can be a confusing business. Manufacturers will tell you that they’re the only ones qualifi ...

Zebra Buys Motorola – What Does It Mean For You?

You Have To Take These Guys Seriously!
You Have To Take These Guys Seriously! In Apr ...

Save $$$ With Refurbished Equipment

savings
Most sectors of the IT hardware industry can save money by purchasing refurbished hardware. Whether you’re in the Retail, Hospitality, Manufacturing or H ...

Is It Worth Repairing?

repair-or-replace
Along with death and taxes, it seems that the third certainty in life is that the price of electronics and other IT hardware will continue to ...

Mercom Helps Self Maintainers

This Usually Works!
This Usually Works!
It’s fairly common these days for large companies t ...

How NOT To Handle E-Waste – Agbogbloshie

Agbogbloshie  
Not all IT hardware can be repaired or refurbished. Eventually all equipment needs to be disposed of and there are clear laws in th ...

How To Handle Laptop Repairs

Where Does It Hurt?
Where Does It Hurt?   These days everybody makes Laptops. ...

Getting What You Need From Your Repair Vendor – Three Things To Ask About Quality

quality
  “To succeed in life you need two things; confidence and ignorance!” So said Mark Twain, but when ...

How To Handle iPad Repairs…….And Other Tablets Too!

We can fix this!
We can fix this! Samsung, Panasonic and Motorola are a ...

Hardware Budgeting For The New Year – Make A List And Check It Twice!

Christmas Pig
Ok, so it looks like you’re going to make it through Christmas for one more year, so soon it will be time to r ...

Watch Out! Amazon Is Coming To Get You!

Amazon
With the recent news that Amazon is considering using Drones to deliver purchases to customers, it’s worth considering what effect Amazon has ...

Boo Retailers!! Halloween Is Here And Get Ready For The Holidays!

christmas red
Every Halloween US consumers spend more than $2 Billion on Candy and $30 Million on pet costumes! While ther ...

3 Trends In Retail POS – And How They Effect You!!

Trending
A recent study published by Vertical System Reseller (VSR) highlighted the three most requested POS features and what impact they will have o ...

Field Maintenance – A Comparison Of On-site Repairs Versus Depot Repairs

Field Maintenance?
Field Maintenance? Many businesses in many different industry sectors have difficult choices to ma ...

There Be iPads!

iPads! iPads! Everywhere!
Well, I was stunned to find out recently that iPads can be used for other things other than playing Angry Birds! In fact, if you look around they’re being used everywhe ...

Getting What You Need From Your Repair Vendor – Turnaround Time

Three factors tend to dominate when it comes to judging the service quality for hardware repairs. These factors are turnaround time (TAT), repair quality and overall value for money. Repair vendors make lots of promises that they excel in all of these areas, but you can't really judge the service until you experience it. However, before starting a new partnership with a potential repair vendor it is important to check the experiences of their ...

Retailers Getting Ready For The Holiday Season

Be Prepared

As a savvy hardware manager, you may have noticed that consumers have been starting their holiday shopping earlier and earlier each year. In recent years the shopping frenzy has started as early as October, well in advance of the traditional Black Friday start. The ho ...

Ouch! My POS Hurts!

ouch
A  recent survey of POS end users by Vertical Systems Reseller (VSR) showed that 26% of those surveyed listed “Poor Support Maintenance” of their POS systems as a major pain p ...

How To Choose A Depot Repair Company – Part 3

This is the third and final in our series of blogs concerning the selection criteria for choosing a depot repair company. In this blog we consider Inventory Management or Managed Services of hardware. Inventory Management and Logistics Benefits: Of increasing importance in the Depot Repair field is where the selected vendor also provides Logistics or Inventory Management of your hardware. With this mo ...

How To Choose A Depot Repair Company – Part 2

This is the second in a series of blogs that show the major factors that you should consider when selecting a depot repair company. Pricing When selecting a Depot Repair company for your hardware repairs an important element of the decision is pricing. The depot repair model can offer excellent value, but still you need to choose a system that is right for you. Evaluate the different methods available and a ...

Square Stand – The End Of POS?

squaer stand
Square has announced the debut of Square Stand, an iPad dock with a credit card reader targeting the POS hardware market. For $299 retailers can bu ...

How To Choose A Depot Repair Company – Part 1

This blog is part one of a three part series detailing a methodical way to select a depot repair company. This is the time of year that many companies take a deep breath and start planning for the future. The economy is still down and budgets are tight, and many people are looking for ways to save money on their hardware repair costs. Some companies are evaluating their current Depot Repair contracts, or perhaps conside ...

Industry Consolidation Within The POS Industry – Bad News For The End Users?

Over the past several years there has been an increasing trend for consolidation within the POS and barcode industry. Well known hardware providers such as Symbol, PSC, Metrologic, HHP and LXE have been swallowed by bigger companies such as Motorola, Datalogic and Honeywell. And last year, perhaps the biggest deal of all was announced when Toshiba acquired IBM’s POS Division. The benefits for these newly engorged companies is clear – econo ...

How To Handle Broken POS And Barcode Equipment

In today’s tech-dependent world, when the equipment breaks down, business slows down. Barcode technology and Point of Sale (POS) products have revolutionized retail and back office operations, but it comes at a cost unless you know how to keep the hardware working. When the equipment fails, businesses must look for a cost-effective approach to POS repair or to replace key system elements. Time is money and you are losing it if you are sitting a ...