Established in 1982 in England, Mercom opened a second repair depot in Sugar Land, Texas in 1994.
We offer quality repair services to a wide variety of industries along with the option of managed services for customers equipment.
Over the years our customers have included major retail chains, OEMs, restaurant groups, insurance companies, service providers and hospitals.
In 2012 we completed a major renovation of our 8,000 square feet repair facility to enhance work flows and provide the optimum depot repair environment.
Tony Alcock is the founder and President of Mercom. He holds a degree in Chemical Engineering and prior to Mercom he held positions in England, The Netherlands and Switzerland.
Anson won’t discuss his age, but he’s worked at Mercom since 1994! His first project was repairing main boards for Compaq! Nowadays he repairs a wide range of equipment including printers, circuit boards and handheld devices.
Mario Hernandez joined Mercom straight from college in 2000. Over the years he has developed a wide range of repair capabilities including RFID equipment, networking devices, circuit boards and monitors.
Mario Clement is another experienced Mercom repair Technician. His responsibilities include POS hardware repairs including keyboards, barcode equipment and monitors. Mario joined Mercom in 2009 with an Associates Degree in Electronics.
Although a Wisconsin native, Travis Hagenah seems to enjoy the Texas heat and he cycles to work most days. Travis runs the shipping and receiving department and is a passionate Packers fan.
Rohit Kissoon has worked for Mercom for 14 years and is very experienced repairing a wide range of hardware including barcode scanners, printers and monitors. Outside of work he has his hands full with two young sons.
As Office Manager, Louise Alcock has overall responsibility for all Administrative functions at Mercom.